Beyond Builders

First, let me say, as the overall designer and architect of the remodel, Eric made great choices for materials, fixtures, design of the kitchen, tile, paint, and flooring. If I could rate him on that, he would receive an A. However, my experience with him post-close as a service provider has been very disappointing and frustrating. It took two months for him to receive the correct part to fix the shower after he didn't order it, then ordered the wrong thing, then ordered the right thing, gave several excuses as to why it was taking so long, and then finally got the right part in. That would have been less frustrating to deal with if I could have received regular updates from him; instead, the only time I would receive updates would be when I reached out to him to check status. He was out of town a lot of this time, so this made it even more challenging. He didn't want to send someone to just remove the lockbox, so that remained on our outside faucet for two months until he could update the shower. This made us uncomfortable knowing that any one who had a key to the lockbox could potentially break into our house. And, finally, the garage door opener still does not work. We have to manually open and close it since something is wrong with the mechanism, and my partner has gotten hurt trying to do this. Last weekend he finally sent someone out to handle all three of these services, but his employee was unable to determine what was wrong with the garage door. The employee said that Eric would call us to talk about it, but we have yet to hear from him. I am just going to call our home warranty company and pay the $80 to have them fix it. We would have done this at the beginning, but Eric said he would look at it since it stopped working the week after we moved in. All in all, a very frustrating experience from a provider who was either so busy he could not take the time to follow up or communicate, or he did not care about a customer who was not paying for his services. I expected a more professional response and experience and will not be able to recommend him to anyone I know looking for a contractor or service provider in HMB.