ALICE COMPUTERWORKS

I spoke with Mr. Kevin Wang, the very courteous store manager, who explained that normally the check up takes one day, but due to the many problems I was having, it would take two days to test each part of the computer (Dell XPS 435t). When I went to pick up the computer, Kevin said that each part tested fine and no problems could be found. The tech's conclusion was that it was a failing motherboard, which would be costly to replace, but was currently still half way working. I asked about a new computer, got some prices, and took my computer home. This is when it gets interesting. First off, when I went to connect the computer, I noticed that an adapter for the monitor had not been put back on the computer and I was unable to connect it. When I called Kevin (near closing time) and explained the situation, he immediately apologized and without my asking said he would have someone deliver the part to my house within 45 minutes, if that was OK with me. I found this gesture alone to be amazing customer service, but the the real surprise came when I connected the computer and turned it on. It worked perfectly! Every problem I was having had disappeared. The next day I called Kevin again and asked what the tech had done to the computer. He replied that all they did was remove, test and CLEAN each part (HD, graphics card, power source, etc.) and reassemble the computer. Apparently the cleaning was the trick! I have had no computer problems since then. The point is, they could have told me I had to replace the computer, or just about anything and I would have not been the wiser. These people have earned my trust and I will probably buy a custom built computer from them in the coming months. A great place to do business.

After moving my PC to another location at my house, my PC would not completely start-up and get pass the Windows start-up. I took my PC to Alice's Computer upon the recommendation of my accountant who purchased her computers from them. After leaving my PC with them, their technicians diagnosed that I have a bad graphics card and also need my Windows re-installed. Their lead technician called my to inform my of their diagnosis, necessary repairs and price. I previously have taken my PC to a guy working out of his apartment that did not completely fix my PC. Alice's Computer is a real computer store with professional technicians. They are just the right size store to give you personal attention. They fixed my problem at a fair price. I would us them again.

IT WAS EXCELLENT. IT WAS A GREAT EXPERIENCE WITH THEM. THEY ARE FRIENDLY AND HELPFUL AND INSTANTLY RESPONSIVE TO ME. THEY HAVE BUILT A COUPLE OF GREAT COMPUTERS FOR ME. THEY ARE VERY PROFESSIONAL. THEIR QUALITY OF WORK IS EXCELLENT. THEY HAVE PEOPLE WHO DO NOT SPEAK THE ENGLISH LANGUAGE WHICH MAKES IT DIFFICULT AT TIMES, BUT THEY COMPENSATE FOR THAT.