he came, gave me an estimate of $300 for the parts and labor, did not mention anything about a service charge [not upfront, not ever], Sent me an estimate/bill for more than $800, including $95 for the service call. I tried to communicate with him few times, her responded once, then did not reply. Since he did not even mention that there is a charge for the call/visit [not over the phone, not when he came in, and spend 30 minutes], I disputed the service call charge.
Description of Work: examine hot tub for things to fix
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$95
charles B.
06/2013
1.0
pool cleaners
 + -1 more
Wouldn't know
Description of Work: No callbacks or anything
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Marjorie D.
05/2013
5.0
pool cleaners
 + -1 more
very polite owner and got me a bid quickly. another company was more competitive
Description of Work: this was an estimate only. on time, professional.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lynne K.
04/2013
5.0
pool cleaners
 + -1 more
Great service. We have had 3 people FIX the spa and they never identified root cause. This time the spa is finally fixed.
Description of Work: Repaired spa, put in flow register.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225.1
Evelyn M.
03/2013
5.0
pool cleaners
 + -1 more
Stephan came out on the same day I called, tested everything and replaced the heating element. Everything seems to be working perfectly now. He was extremely nice and friendly, professional and went straight to work, right on time! I would highly recommend him and will use him again
Description of Work: My Jacuzzi quit heating the water and shut down, I didn't know what the problem was. I called the SP Doctor, explained the problem and they said the heating element is the probable problem
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Lindy & Howard B.
02/2013
5.0
pool cleaners
 + -1 more
We purchased a brand new spa bathtub and hired a contractor to finish our bathroom re-model. In the process the workers broke an intricate component of the tub - the plumbing that was on the outside of the tub going to the jets. The tub was made in Canada and was discontinued so they were not able to help us. We called the Spa Doctor, he came out the very next day and fixed it! He had all the tools with him to do it. He was fast, courteous and reasonably priced. My husband was impressed and that doesn't happen often. We would both (and have already) recommended him!
Description of Work: Removed broken elements. Repaired the broken pipes. Replaced broken jets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Tom B.
10/2012
5.0
pool cleaners
 + -1 more
Excellente. The Doctor was in the House and he did his job.
Description of Work: Fixed Jacuzzi.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Mary M.
07/2012
5.0
pool cleaners
 + -1 more
Spa Doctor cleaned the spa, repaired the fllter and contracted for a new spa cover. Spa Doctor (Steve) is professional, courteous, knowledgeable and diligent. He completed the job quickly and actually came in under estimate. The bonus is that my grandkids are totally enjoying the spa and will not get out of it.
Description of Work: Spa filter was broken and left unattended during the winter. Not funning the filter left the spa completely dirty and needed a new cover. Grandkids were coming for a visit and we were under the gun to get the spa fixed. Spa Doctor cleaned the spa, repaired the filter and contracted a new spa cover.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$770
Contact information
663 S. Rancho Santa Fe Rd. #643, San Marcos, CA 92078
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service
FAQ
Spa Doctor San Diego is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 6:00 PM
Tuesday: 7:30 AM - 6:00 PM
Wednesday: 7:30 AM - 6:00 PM
Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 6:00 PM
Saturday: Closed
Spa Doctor San Diego accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Spa Doctor San Diego does not offer free project estimates.
Yes, Spa Doctor San Diego offers eco-friendly accreditations.
No, Spa Doctor San Diego does not offer a senior discount.
Yes, Spa Doctor San Diego offers emergency services.
Yes, Spa Doctor San Diego offers warranties.
Spa Doctor San Diego offers the following services: Pool & spa repair.
Contact information
663 S. Rancho Santa Fe Rd. #643, San Marcos, CA 92078