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Molly Maid of North County San Diego

House Cleaning, Air Duct Cleaning

About us

Molly Maid is a nationwide cleaning service. Each business is a franchise. We hold the highest quality and our maids our licensed, bonded and insured. We clean the whole house from top to bottom from bathrooms to kitchen, vacuuming to mopping. On special request we can clean inside refrigerators, ovens and inside cabinets and closets.

Business highlights

46 years of trusted experience

Services we offer

Residential house cleaning & some commercial cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.329 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
59%
4
17%
3
14%
2
3%
1
7%


Rating CategoryRating out of 5
quality
4.2
value
3.8
professionalism
4.4
responsiveness
4.5
punctuality
4.6
Showing 1-25 of 29 reviews

Jim M.
04/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: The ladies were pleasant and hard working. They would respond to any request that we had for specific things that we wanted cleaned while they were there.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$90

Roy F.
12/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Great job - I'm using them on a regular schedule based on their previous work.
Rating CategoryRating out of 5
Yes, I recommend this pro

Stephan S.
10/2015
3.0
house cleaning
  + -1 more
Very, very nice. They are trained to do counters and then floors. Things on counters are replaced in a cluttered manner without setting up in a nice manner so you have to do that. They insist on their own vacuum so your home gets dust from what was in the home of others. Really very nice and wanting to please but so many things are an extra charge and it's one of most expensive as it is. Mixed feelings since they were nice.
Description of Work: Initial service and weekly.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro

Mary S.
10/2013
1.0
house cleaning
  + -1 more
It didn't go well. they were very bad cleaners.
Description of Work: Not much. The cleaning was incomplete. They didnot clean what I asked them to clean such as light plates etc.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$100

Response from Molly Maid of North County San Diego
Here at Molly Maid we are always willing to hear if a customer is unhappy with our service. However, our records do not show our company cleaning your home in the year 2013. Our office does show you used our service in 2011 and then again in 2014, but we think you possibly confused us with a different service in 2013. So we do hope you were happy with our service this last summer. We would appreciate you updating based on our recent service to your home.

John & Lynn D.
07/2013
5.0
house cleaning
  + -1 more
They are excellent and reliable. They are very very good. My current team is very good. I would miss them if they didn't. The best cleaning crew I have had.
Description of Work: We have them come in for basic cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Molly Maid of North County San Diego
Dear [members names], Thank you for your review. We continue to do our best to provide you with the very best service. Remember we encourage our customers to call if there is anything we might miss or can provide you with for better service in the future. Thank you again for your review.

Johanna P.
06/2013
4.0
house cleaning
  + -1 more
Sorry Angie, I just don't have the time for this.
Description of Work: There are two ladies to the team, they are friendly and efficient. Two Molly Maids came for the initial clean in April, they did it all. I have shutters in the living, dining and kitchen areas, these were cleaned to my satisfaction. The entire hose was dusted from top to bottom.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$136

Response from Molly Maid of North County San Diego
Thank you for trying our Molly Maid service. We release you are no longer with our service but hope in the future you would consider us again for all your cleaning needs.

Miriam G.
11/2012
3.0
house cleaning
  + -1 more
way too expensive & they were supposed to call & let me know when they started & finished but did not. They never communicated with me to forewarn about cost. Disappointed with experience. House was relatively well cleaned but the overall experience was not good.
Description of Work: cleaned my house of 1800 square feet

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$400

Response from Molly Maid of North County San Diego
Dear [members name], So sorry you had this experience with our service. We do strive to provide the best service possible. As you are aware we are a licensed an bonded service which does reflect in our prices, and apologize if you were not happy with the job done.

Daniela S.
06/2012
5.0
house cleaning
  + -1 more
I would recommend them to a family member or friend. They got the house very clean. They did what my wife asked them to do.
Description of Work: Molly Maid came out for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Robert S.
01/2012
5.0
house cleaning
  + -1 more
They do a good job. They are courteous and will do what we ask. They are hard workers in a physical job.
Description of Work: Cleans our house once month.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from Molly Maid of North County San Diego
Thank you [removed members name] for your very nice review. We strive to provide the very best job possible. Please feel free to let our office know if there is anything special we can do to help you and your wife out during the cleaning of your home.

Chris R.
10/2011
2.0
house cleaning
  + -1 more
At the time I had an empty house that needed cleaning prior to moving in. My primary complaint is that they charge by the hour and simply stretch out the time it takes to clean to run up the bill. After 4 1/2 hours they hadn't finished the house and informed me that it would take an additional 1 1/2 hours to finish! I told them to stop since the cost was already getting out of hand. (over $300) My second complaint is that despite the amount of time and cost, the areas that they cleaned were not up to expectations. I would NOT recommend using this cleaning service.
Description of Work: Housecleaning for empty house.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$300

Response from Molly Maid of North County San Diego
Based on our records, our office shows that your clean was done on May 18, 2011. Then on the 24th of May your called with concerns at which point Molly Maid schedule a team to go do a "Re-do" at no charge. However, when we arrived there was no one home and we were unable to perform additional services. We notified you and you told us that it had slipped your mind we were coming back to the home. You also told us it was not to worry about the re-clean because the house were good enough. We do offer to all our customers if they are not happy with any part of the clean, we come back out at no charge to redo those areas they were unhappy with. Please see our numerous other reports for more accurate representation of our quality of work and customer service.

JUDY B.
10/2011
5.0
house cleaning
  + -1 more
I have used them before and will always use them. They are friendly and I have some other things in common with them.
Description of Work: I use Molly Maids for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from Molly Maid of North County San Diego
Thank you for your good words. It was a pleasure to service your home.

Robert S.
08/2011
5.0
house cleaning, air duct cleaning
  + 0 more
They did a good job and are competent. I am always happy with how the house looks when they are through and I will use them again in the future.
Description of Work: I used Molly Maid of North County for full house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from Molly Maid of North County San Diego
Thank you for letting Molly Maid service your home. It was truly a pleasure to clean your home.

Randy B.
08/2011
3.0
house cleaning
  + -1 more
I got them through Angie's List. I wish that I had been able to use Molly Maid of North County San Diego but they don't come to Encinitas which is where I live and so, they referred me to their San Marcos's branch that I was not totally happy with. They did a good job in general but they did not pay enough attention to the detail. A couple of throw rugs were not properly vacuumed as they still had a lot of dust and cat hair on them. A bathroom sink still had a lot of residue and some soap scum. There were little things like that and I am very picky. I wished that they had paid more attention to small details like that. They will be coming out on Friday and it would only be their third time. The one thing that I was not happy about was that there were two different crews on two different occasions. Once you have a crew in, you would like to have the same people back again so that you could get used to each other but that was not the case.
Description of Work: I used Molly Maid - San Marcos on the 29th of July 2011 for my housecleaning. They cleaned the whole house. They just cleaned two bedrooms out of the three bedrooms that we had and the rest of the house that included the livingroom, dining room, kitchen, master bedroom and an office study.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Response from Molly Maid of North County San Diego
Thank you for letting us service your home. We have contact you to make sure we can improve our service to you and based on our conversation it seems that we are now providing you a consistent schedule and service for your home. Please let us know if there is anything else we can do to improve. Again, that you for your business.

Stephen G.
07/2011
5.0
house cleaning
  + -1 more
Molly Maids took over from a private individual, as our housecleaning service. Molly Maids has cleaned our house three times. In each instance they arrived on-time, cleaned the house very well and quickly, and overall were very professional. The maids drive company cars to the job site and bring all of their own equipment and cleaning supplies. That approach makes Molly Maids very efficient and effective. We've had a different cleaning crew every time, and experienced no variation in quality or efficiency with the different crews. Overall we recommend Molly Maids.
Description of Work: Housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from Molly Maid of North County San Diego
Thank you for your kind recommendation. As a Franchise we strive to do the best job. We understand that our price is a bit high but as a bonded and insured company who review their all employees to make sure we are compliant and that is often what raises our prices. Again than you for your wonderful recommendations.

Gwendolyn B.
06/2011
5.0
house cleaning
  + -1 more
While the $140 seems a tad expensive, they are insured and bonded, which is very reassuring. They do a very good job, and unlikely prior housecleaning services, I never have to do a clean up after the cleaning. I love coming home after work when they've been at the house, because everything is spotless. Beyond the slightly steep price, they also have a tendency to change the time of day that they come to clean the house. This isn't particularly a bad thing, but it does mean that my dog sometimes has to spend all day in the garage instead of just half a day. If they were more consistent with what time they showed up, we could have the dogwalkers bring her in or out of the garage accordingly. I would recommend them to anyone.
Description of Work: I have them come twice a month to clean my 3200 sq ft house. They dust, mop and vacuum all of the carpets (and the sofas.) They also clean all of the toilets, bathtubs, showers (and I have 4.5 bathrooms, so this is a big deal.) They change the sheets on one bed and make up all of the others.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$140

Response from Molly Maid of North County San Diego
Thank your for your recommendation. We will do our best to make a better effort to get to your home early so that your dogs can come in the home sooner. We appreciate the information and want to make every effort to improve our service to accommodate your family. Again we appreciate your business.

Jennifer L.
06/2011
4.0
house cleaning
  + -1 more
I wasn’t there when they came. The guy over the phone, who arranged everything sounded very nice. The price was reasonable for an emergency use.
Description of Work: I used Molly Maid of North County San Diego about six months ago for house cleaning.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

Alison B.
06/2011
4.0
house cleaning
  + -1 more
They did an adequate job, but I had to keep an eye on them while they worked since they tended to take long breaks. The vacuum cleaner they brought turned out to be broken, so I had them come back the next day with an operational vacuum. On day two, I also had to ask them to clean the oven (which they had forgotten) and scrub the shower surround again since my landlord did not find it acceptably clean. I was happy that they didn't charge me extra to come back the second day, but it was something of a hassle. The manager was very pleasant and apologetic on the phone. I probably would not use them again. You get what you pay for! I did another round of cleaning after they were done, and I ended up getting back my full deposit from the landlord. Whew.
Description of Work: Molly Maid did a move-out cleaning of my apartment: everything except the windows.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$175

Response from Molly Maid of North County San Diego
Our records show that we did clean your home and apologize that you were not completely happy with our service. As you know, per our guarentiee we did return after to clean to redo the areas you were not happy with at no charge. It is our policy to make every effort to fully help you with cleaning your home and we are always happy to come back if there is something you were not happy with. Please note in the future if you would try us again we will honor a $25.00 discount. Best Regards - Molly Maid of North County.

Frederick S.
05/2011
5.0
house cleaning
  + -1 more
Arrived on time , in fact they were early. Went right to work and cleaned all baths, kitchen living room and dining room, den, wiped down cabinets, cleaned hardwood floor. dusted. I couldn't have been more pleased with the outcome. These gals are true professionals. I am having Molly Maid come in on a monthly basis. Frederick
Description of Work: Whole house cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$331

Response from Molly Maid of North County San Diego
Thank you for your wonderful review. We truly appreciate your review and the maids appreciate the respect you show them. Thank you for your business.

Michelle J.
02/2011
5.0
house cleaning
  + -1 more
I got them from Angie's List. I am having them come out on a monthly basis to keep the house clean. I spend on a monthly basis. They are very thorough, very efficient, and very pleasant. I would highly recommend them. It is an excellent company. They do a wonderful job. They do everything that they say they are going to. The price could be cheaper.
Description of Work: Molly Maid Of San Marcos came out yesterday and did the housecleaning. They came out in December and did a spring cleaning of the whole house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from Molly Maid of North County San Diego
Thank you for your nice recommendation. We strive to do a complete job and appreciate your business.

JEANNINE W.
01/2011
5.0
house cleaning
  + -1 more
Overall, I had a good experience using Molly Maids of San Marcos and would recommend them to others in need of a cleaning service.
Description of Work: I needed to hire a cleaning service while my regular housekeeper was out of town. I use Molly Maids of San Marcos each time and have used their services off and on for over 8 years. The phones are answered in a timely manner and they can organize a team to come to your home usually within a day or two of the call. The team they sent over to clean my home was friendly, on time, and worked quickly and efficiently to get the job done. They bring all their own supplies including a vacuum; they will of course use yours if you want them to. I thought their price of 170$ was a bit high for my 4000sf home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from Molly Maid of North County San Diego
Thank you for your kind recommendation. We strive to be organized and are glad we can service your home when your regular cleaning person is not available. Since we are a franchise it is important that we are compliant with the government. We are required to be licensed and bonded which in this state drive the price of business higher. But we make every effort to be as competitive in pricing as possible. We appreciate your recommendation.

william d J.
07/2009
1.0
house cleaning
  + -1 more
Arranged appointment over phone for 1 week later in workweek. Nobody called to confirm or say late, nobody came, checked back hours after due to come on arranged day to find no appointment on system.
Description of Work: Housecleaning by the hour. Had to describe address 5 times to make appointment, should have been a warning sign.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$200

Response from Molly Maid of North County San Diego
We have researched the information of this member in our database and have found no record of this member. We suspect we have been confused with a different maid service.

Maura S.
02/2009
5.0
house cleaning
  + -1 more
They did a really nice job. They were on time and were very professional. I was really happy with their work.
Description of Work: They cleaned my home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$212

Response from Molly Maid of North County San Diego
Thank you for letting us service your home and we appreciate your good words. As an insured and bonded service this is what drives the price a bit higher than an independent cleaning service. Again than you for letting us clean your home.

Lisa G.
08/2008
5.0
house cleaning
  + -1 more
It was fantastic! It took longer than they quoted me, but my house was in definite need of cleaning. They arrived on time with their own equipment. The 2 women did the standard vacuuming and bathrooms. Then they went beyond and wiped down my ceiling fans and blinds. They even did the few dishes in the sink and emptied the crumbs out of my toaster! The house was sparkling clean when my mother-in-law came to stay.
Description of Work: They cleaned my 2bd/2ba home from top to bottom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Molly Maid of North County San Diego
Thank you for your kind response. We are glad that our maids helped your home look sparkling for your guests. We strive to do the best job for your home. Although our prices are a bit high, it is due to the Fed and State requirements to be compliant with being Bonded and Insured. Thank you again for allowing us to clean your home.

Margaret W.
07/2008
5.0
house cleaning
  + -1 more
My husband and I were very pleased and impressed with the overall cleaning. The cleaners were very professional and had everything cleaned in two hours. I will definitely use them again.
Description of Work: Cleaned my whole house minus two rooms that did not need cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$148

Response from Molly Maid of North County San Diego
Thank you for your kind response. We strive to do the best job in your home.

09/2004
4.0
house cleaning
  + -1 more
ALL THE STAFF I HAVE DEALT WITH HAVE BEEN VERY POLITE AND PROFESSIONAL. THE PRICE IS NOT UNREASONABLE (PER VISIT) GIVEN THAT THERE ARE 2-3 PEOPLE WHO CLEAN AND THEY ARE BONDED.
Description of Work: VACUUMING, DUSTING, MOPPING FLOORS, CLEANING KITCHEN AND BATHROOMS.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Molly Maid of North County San Diego
Thank you for your kind response. We do the best we can to make your home clean so that you come home to a sparkling house.
    • 1(current)
    • 2

Contact information

772 N. Twin Oaks Valley Road Suite A, San Marcos, CA 92069

www.mollymaid.com/local-house-cleaning/ca/north-county-san-diego.aspx

Service hours

Sunday:
Closed
Monday:
7:30 AM - 4:30 AM
Tuesday:
7:30 AM - 4:30 AM
Wednesday:
7:30 AM - 4:30 AM
Thursday:
7:30 AM - 4:30 AM
Friday:
7:30 AM - 4:30 AM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Air Duct Cleaning

FAQ

Molly Maid of North County San Diego is currently rated 4.3 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 4:30 AM

Tuesday: 7:30 AM - 4:30 AM

Wednesday: 7:30 AM - 4:30 AM

Thursday: 7:30 AM - 4:30 AM

Friday: 7:30 AM - 4:30 AM

Saturday: Closed

Molly Maid of North County San Diego accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Molly Maid of North County San Diego offers free project estimates.
No, Molly Maid of North County San Diego does not offer eco-friendly accreditations.
No, Molly Maid of North County San Diego does not offer a senior discount.
No, Molly Maid of North County San Diego does not offer emergency services.
Yes, Molly Maid of North County San Diego offers warranties.
Molly Maid of North County San Diego offers the following services: Residential house cleaning & some commercial cleaning.

Contact information

772 N. Twin Oaks Valley Road Suite A, San Marcos, CA 92069

www.mollymaid.com/local-house-cleaning/ca/north-county-san-diego.aspx

Service hours

Sunday:
Closed
Monday:
7:30 AM - 4:30 AM
Tuesday:
7:30 AM - 4:30 AM
Wednesday:
7:30 AM - 4:30 AM
Thursday:
7:30 AM - 4:30 AM
Friday:
7:30 AM - 4:30 AM
Saturday:
Closed