Purchased two beautiful ceiling/light fans with remotes. We didn't install them until about 2 weeks later, once we installed them they worked wonderful. Then one day the remote in the master bedroom wasn't turning the fan on or off. Called Fan Diego, and they told me what I needed to do to reprogram the remote. The following week the remote in the living room wasn't working it took a bit of work, but finally got that reprogramed. About a month later the remote in the living room failed again and I could not get it to reprogram. Called Fan Diego about our problem and they told us to bring in the old remote, well looking at the receipt, I was well over the 30 day return policy and thought I will have to pay full price for a new remote $59.00. But they took the old remote and issued us new remote of a different model at no addition cost, infact they refunded the difference. Well I have to say I was impressed, here I was thinking I was going to pay added funding for a new remote and instead I get a refund.
Description of Work: I could not find the fans I wanted in their store, so they provided me with some new sample magazines to take home and look through. A week later I return to the store and place my orders. About 1.5 weeks later my order arrived. I thought they were very helpful and really nice people to work with
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$674
08/2004
5.0
ceiling fans
+ -1 more
THEY REALLY KNOW THEIR FANS. THEY HAVE A LARGE INVENTORY AND ARE HELPFUL IN SELECTING THE CORRECT CONTROLS AND DOWN RODS NEEDED FOR YOUR CEILING HEIGHT.
Description of Work: RETAIL STORE WITH A VERY LARGE DISPLAY OF CEILING FANS.
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Service Categories
Ceiling Fans,
Lighting
FAQ
FAN DIEGO is currently rated 5 overall out of 5.
Sunday: 12:00 PM - 4:00 AM
Monday: 10:00 AM - 5:30 AM
Tuesday: 10:00 AM - 5:30 AM
Wednesday: 10:00 AM - 5:30 AM
Thursday: 10:00 AM - 7:00 AM
Friday: 10:00 AM - 7:00 AM
FAN DIEGO accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, FAN DIEGO offers free project estimates.
No, FAN DIEGO does not offer eco-friendly accreditations.
No, FAN DIEGO does not offer a senior discount.
No, FAN DIEGO does not offer emergency services.
No, FAN DIEGO does not offer warranties.
FAN DIEGO offers the following services: CEILING FANS, LIGHTING, LAMPS, LIGHT BULBS.