Sandercock Transfer Co Inc

1. They never disclosed that they have an "additional charges" list BEFORE the move took place. Promised ?Door to Door? Service BUT on the day of delivery Sandercock refused delivery unless I paid extra surprise charges that were never disclosed until after the credit card bill came in. 2. They never disclosed their policies and procedures BEFORE the move took place. I was not informed of their policies that their DRIVERS have total power to add extra surprise charges anytime they want, for any reason they want, and if you don't pay them, they keep your entire household and take it to a warehouse where they will store it at per day rate, that again, they won't tell you. You'll have to pay extra to get your items back. 3. They never provided any scale receipts to prove the actual weight they were claiming for my shipment. 4. They have never explained how they came up with the extra charge of $831.96. They showed up with their truck and I'm on a dirt road that is flat and hardly packed down. I picked up the driver and he said the drive seemed fine, but he asked where he was going to turn around. At first he said the drive would be fine, but then he said he would have to rent a shuttle truck, and he didn't know how much this would be. He said I had to have a credit card on file for it to be charged, and if I didn't provide a credit card they would take my items to a warehouse in Phoenix which is 2 hours away The shuttle truck ended up being $831.96, with no explanations of the charge. According to Sandercock's own Additional Charges Sheet the amount should have been $628, and North American Corporate said that amount should have been $2000, less 64% which equals $720. To this day, they refuse to explain how they came up with the conflicting amount of $831.96. Sandercock is clearly not consistent with their charges, and they will not explain them. 5. To this day, 8 months later, I can't get claim forms for my damaged furniture. This company nor their corporate office will send me claim forms for my damaged furniture. I have asked, since March 10, 2012, for the claim forms in writing, vie email, and phone and I can't get them at all. They even told the BBB that they would send Claim Forms on 08/27, and I still have not received them! Their drivers have total power to add extra surprise charges at any time throughout the move for any reason they want, and they don't have to explain them, the driver has that authority. I didn't find this out until after I hired them, and it's very important for people to know that when hiring movers. The estimate given to me was $3,620.56, but ballooned to $5,199.93 after surprise charges. Even after all this trouble and my complaints, the BBB still sends this company business, I find that really bad and not good for consumers. Consumers should know the possibility of a problem when hiring this company. That's why I have filed my complaint here on Angie's list because they will show both good testimonials and complaints, to keep consumers informed, something the BBB won't do.