Door Mart Garage Doors

Description of Work: My father had a garage door installed by this company. Following a power outage, he could not get the door to function properly, and called this company. They told him that they would need to come out to climb up to push a reset button on the opener, and that they would have to charge him $89, for what they called an emergency fee. My father did not want to pay the $89, so he climbed up onto a ladder to find the reset button. He called them back and said he couldnt see one. They came out and the technician simply pulled the chain and jiggled the door, and POOF, it worked again. That'll be $89 please. Well my father felt ripped off, because he could have pulled the chain and jiggled the door, himself. I phoned the company and explained that they should not have told my father to push a button, which they admitted to me, does NOT EVEN EXIST on this model. I told them that they tricked my dad into having to pay $89 for a service call, that he didn't need to pay, and I asked for a refund. Since we are fair people, and he told me that he had to pay his tech, I agreed to accept the amount, minus what he had to pay his tech. He said he paid him $8. I agreed to be refunded $81, Still, NO. He wanted to give us back $40, which was unacceptable. My dad, on limited income, could have injured himself climbing up on a ladder searching for a button that doesnt even exist. They lied. Then they wanted to give us a voucher for future work. I told him that if he didnt refund the $81, we would not be using their company again, so to keep the voucher. Incidentally, this was the same company that ripped off my 81 yr old aunt in Oakland 1 year ago. She had called for an estimate and trouble shoot on her old garage door. They charged her $39 to come out to see it, and told her she would need an entirely new garage door. I phoned MY favorite garage door company (I dont have the card in front of me, but I think it's called Georges Garage Door Co, out of a 209 area code). My guys came out, the very same day, for FREE, and told her all she needed was new springs, which they carried on their truck. Done. At that time, I phoned them and demanded they return my aunt's $39. And they did. So recently, when my father was complaining about this company, who he felt lied to get the $89 fee, I asked to see the invoice. Needless to say, I was surprised, but NOT surprised that it was the very same company that had taken advantage, we thought, of my 81 year old aunt. My father is 88 and is sharp as a tack. He's nobodys fool. I am busy and rarely right negative reviews. But this company cheats older people.

Description of Work: This company made an emergency trip to my home on a late afternoon to replace a broken spring in my garage door.

Description of Work: They repaired my garage door a couple of times. They more recently came out about two weeks ago.

Description of Work: They gave an estimate for garage door repair.

Description of Work: They repaired a garage door. The service was good.

Description of Work: They put new springs on the garage door. The service was fine and I have had no problems with the door.