Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Excellence House Cleaning

House Cleaning

About us

20% off for Seniors. Former hospital worker. Learned skills applied at every job, color coded supplies, separate buckets for bathrooms and kitchens to prevent cross contamination. Paper towels to dry toilets, hot water for floors around toilets. Light furniture moved/lift to clean underneath, tracks in sliding doors, windows clean, behind doors. Kitchen: refrigerator and cabinets clean outside top to bottom every visit small appliances moved and clean inside, stainless steel appliances polished every visit The floors!!... last but no least: What kind of cleaning does a head mop? Probably is germs, hair and everything else being brought form one place to another. EXCELLENCE HOUSECLEANING does use terry cotton towels to wash floors, every place gets fresh and clean, EXCELLENCE HOUSECLEANING offers and delivers high quality every time,.

Business highlights

30 years of trusted experience

Services we offer

POST CONSTRUCTION CLEAN UP MOVE IN-MOVE OUT Green Cleaning Available.

Services we don't offer

Carpet washing, floor polishing , high pressure steam cleaning, windows above 15 ft

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

20%

Reviews

4.822 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
0%
3
0%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1-22 of 22 reviews

Lisa W.
06/2022
1.0
house cleaning
  + -1 more
The owner of this company, Catalina, is dishonest and unprofessional. When she first contacted me, she told me it would be $120 for 2 hours of cleaning to prep for an AirBnB, which I agreed to. She even told me that her normal process would be to clean out drawers and cabinets for that price, but I told her she didn’t need to because I already did. I had to be out of town for the cleaning, so I gave her my front door code and she went in and out on her own. Little did she know my front door lock has a camera as well as a time stamp for entry and exit. She was there 30 min late, but for exactly 2 hours, and sent me photos of PARTS of what she cleaned, so I assumed everything was fine. I sent her a Venmo for $145 (included a tip even though I hadn’t seen it in person, but trusted her). However, instead of thanking me for the tip, she told me I owed her more money because it was $120 PER hour, which I never agreed to, and she said it was more because there were 5 people at my house. I told her I was really frustrated and upset because that was not what we discussed, but sent her the remaining money anyway, and all she said was “appreciate it”. She didn’t care whatsoever that I was upset. So when I get home, expecting my house to be spotless for that price and 5 people working on it, yet half the things I had asked her to do weren’t done. It was gross. And it took me hours to clean the rest of it. I also reviewed my videos and there was NEVER 5 people that came to my house. Only 2 ever came. I have everything documented. So I text her and asked for half my money back since she only did half the job AND lied to me about the staff, and she refused, sending me photos again of what she DID clean, but wouldn’t address the rest that wasn’t done. Do not work with this woman. This is exactly the kind of dishonest housekeeper we all are afraid to have work for us.
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0


Response from Excellence House Cleaning
Really? You are the kind of “people “ I never work for. I should have asked : when was the last time you cleaned the unit?? You know a trash can coil not changed because trash so compacted that bag ripped….I’ll be posting your texts. We agreed $120.00 an hour 3 people Yet I took 5. IF you can’t see in cameras maybe you should wear glasses or you can’t count. We did more for your money than anyone would I should have walked away just for the stench that was in the place before cleaning, I don’t know what was worse… old rotten blood in refrigerator or unflushed toilets like I said I have the pictures . Have a nice day!

Tiffany A.
03/2021
5.0
house cleaning
  + -1 more
Catalina and her crew did an amazing job for me deep cleaning after a renovation and on a weekly basis. She is also a quick communicator and responsive to requests and texts.
Description of Work: houseclening
Rating CategoryRating out of 5
Yes, I recommend this pro

Brenda M.
03/2021
5.0
house cleaning
  + -1 more
You will not be disappointed! The crew has been cleaning our beach vacation rental for about 5 years! Vacation rental cleaning is a tough job and they do not disappoint! They are reliable, communicate well, detailed, and they leave our house looking fresh, sanitized, and spotless. We have used many cleaning companies in the past and none compare. They treat the house as if it is their own and take great pride in their work.
Description of Work: Housecleaning for Vacation Rental
Rating CategoryRating out of 5
Yes, I recommend this pro

Trish D.
01/2021
5.0
house cleaning
  + -1 more
Catalina and her team were fabulous! They did a deep “move in” clean for us and we arrived to a sparkling clean house. I would highly recommend Excellence House Cleaning and will definitely be using them again!
Description of Work: House Cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Rebecca W.
10/2020
5.0
house cleaning
  + -1 more
Catalina and her team were professional and friendly. They did an outstanding job cleaning my home. I will hire them again!
Description of Work: House cleaning service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rob R.
10/2019
5.0
house cleaning
  + -1 more
It went well. She missed a spot with the vacuum cleaner but they did a lot of good work otherwise.
Description of Work: Cleaning of a rental room in a house.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

M Susan R.
07/2019
5.0
house cleaning
  + -1 more
Catalina and her crew arrived right on time, cleaned the three-story townhouse quickly and efficiently, and did a terrific job - including doing a few things I didn't expect for a one-time cleaning such as the ceiling fans. I would hire them on a continuing basis if I didn't already have a house cleaner who has worked for me for 10 years. But if she decides to retire.....
Description of Work: One-time house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

George H.
01/2019
5.0
house cleaning
  + -1 more
Catalina and her crew were on time and extremely efficient. Kitchen appliances, counter tops, cabinets all sparked. Great attention to detail, appears to have no problem moving minor clutter associated with having small children to get all surfaces clean. I definitely plan on hiring them again.
Description of Work: deep clean on 900sqft apt

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Allan K.
01/2019
5.0
house cleaning
  + -1 more
Perfect service. Catalina and her crew are reliable, punctual, professional, responsive and thorough. I tend to be demanding and I could always depend on Excellence House Cleaning. I've used them for almost two years and am now moving out of the area. I highly recommend them to any and all who need cleaning services within their service area.
Description of Work: Apartment Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pamela M.
08/2018
5.0
house cleaning
  + -1 more
Catalina and her crew of ladies are the best! I’ve used them 5 times now and every time the house looks sparkling clean! We have a dog who sheds like crazy on our hardwood floors. The floors are cleaned to perfection! The bathrooms and kitchen are left immaculate! I couldn’t be happier!
Description of Work: The whole house cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pamela M.
06/2018
5.0
house cleaning
  + -1 more
Catalina and her crew showed up right on time. They did such a thorough cleaning of all our baths, hardwood floors, shutters, light fixtures, mirrors, stove, etc. Everything was sparkling! We are definitely going to use them on a regular basis!
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Erica S.
10/2017
5.0
house cleaning
  + -1 more
Catalina and her crew are always very thorough. Love the way my house looks when they are done!
Description of Work: General house cleaning. They do more than I expected.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Newell W.
05/2017
5.0
house cleaning
  + -1 more
Excellence House Cleaning has been providing service to my home for several years in Orange County. The owner has provided me with exceptional professional house cleaning services, and I certainly would recommend Excellence House Cleaning to my friends, neighbors, and co-workers. The quality of Excellence House Keeping's work far surpasses other house cleaners that I have used in the past. If quality and price are what you are looking for, then choose this house cleaning service for sure.
Description of Work: Bi-monthly House Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pritam B.
05/2017
5.0
house cleaning
  + -1 more
They did a very good job.
Description of Work: They came out to clean my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan C.
05/2017
5.0
house cleaning
  + -1 more
They did a fabulous job. Nothing ever broken. Respectful of my 17 year old cat. They did a fantastic job. I moved to another state so back to looking for a new housekeeper. Would highly recommend. They are awesome
Description of Work: Ful house cleaning of my 4 bedroom and 2 1/2 bath 1800 square foot home. They cleaned every other week

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Ross T.
05/2017
5.0
house cleaning
  + -1 more
Excellence has been cleaning our house for some 15 years. We are grateful for their reliability and trustworthiness, not to mention their speed. I cannot recommend them highly enough. Ellendea Teasley, Dana Point
Description of Work: weekly house cleaning of a two-story, four bedroom house with pets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John H.
05/2017
5.0
house cleaning
  + -1 more
First and foremost they do an excellent job. They are always on time, never cancel, are overall excellent house cleaners. I would recommend them to friends and family.
Description of Work: They are our house cleaners. We've been working with them for about 3 years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carol H.
05/2017
5.0
house cleaning
  + -1 more
Always reliable, courteous, and excellent work.
Description of Work: Bi-weekly home cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Barbara H.
05/2017
5.0
house cleaning
  + -1 more
She is a great communicator. She lets me know of any changes in time or adjustments. She is flexible with working around my schedule if that be coming at a different time or day.
Description of Work: They come out and do weekly housekeeping.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Yoshi T.
05/2017
5.0
house cleaning
  + -1 more
Catalina has been with us since 2008, shortly after we moved to Coto. She is ethical and honest. I trust her and her team around our grandchildren, our three kitties (since they were kittens) and with our house. From the beginning, she had a schedule to maintain cleaning, one week cleaning the upper kitchen cabinets then the following week the lower cabinets, she moves sofa's/furnitures away from walls and cleans behind them, We have three kitties and she cleans under each bed and finds toys, kids cloths, and tons of cat hair. If something look out of place or damage, she tells me immediately to see if it's something her crew did or something I already knew about, almost 100% it's something I knew about and not from her crew. When we have parties I like to schedule Catalina to clean the day after and she ALWAYS accommodates me. When we had a wedding at our home, we hired Catalina to help keep things in order and she was wonderful. She made everyone feel comfortable and kept everything organized and clean. She kept an eye on the bathrooms to make sure they always had toilet paper and Kleenex towels and kept clean for each guest. She was amazing. Since we hired her and her crew in 2008, she has never stood us up, 100% reliability!!!! She's always the last one out the door, because she makes sure everything is done correctly and everything is in order, LOVE, LOVE, LOVE her and trust her 100%. I would highly recommend Catalina and her crew to anyone and I know they will not be disappointed. We have 4 adults, three children, three cats and 10 fish, 4 bathrooms, 5 bedrooms, two home offices, a busy kitchen, a family room full of kids stuff, kitty toys, trophies from all three kids....this should give you a good picture of what they have to clean every week and they do perfectly in about am hour and a half.
Description of Work: weekly house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

tess N.
05/2017
5.0
house cleaning
  + -1 more
Very reliable, timely and professional. They clean where other cleaning services don't clean. They are very detailed when it comes to cleaning. Been using them for about 8 months now. They are in and out in an hour.
Description of Work: Cleaning service

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jenna K.
05/2017
5.0
house cleaning
  + -1 more
Very nice, did really well with my children. They seemed very comfortable and kind.
Description of Work: They cleaned my entire house in an hour and a half and I have three kids.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    29689 woodkake Court, San Juan Capistrano, CA 92675

    https://www.excellencecleaningca.com

    Service hours

    Monday:
    7:00 PM - 4:00 PM
    Tuesday:
    7:00 PM - 4:00 PM
    Wednesday:
    7:00 PM - 4:00 PM
    Thursday:
    7:00 PM - 4:00 PM
    Friday:
    7:00 PM - 4:00 PM

    Licensing

    Bonded

    Insured

    No License Required for Trade
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    Excellence House Cleaning is currently rated 4.8 overall out of 5.

    Monday: 7:00 PM - 4:00 PM

    Tuesday: 7:00 PM - 4:00 PM

    Wednesday: 7:00 PM - 4:00 PM

    Thursday: 7:00 PM - 4:00 PM

    Friday: 7:00 PM - 4:00 PM

    Yes, Excellence House Cleaning offers free project estimates.
    No, Excellence House Cleaning does not offer eco-friendly accreditations.
    Yes, Excellence House Cleaning offers a 20% senior discount.
    No, Excellence House Cleaning does not offer emergency services.
    Yes, Excellence House Cleaning offers warranties.
    Excellence House Cleaning offers the following services: POST CONSTRUCTION CLEAN UP MOVE IN-MOVE OUT Green Cleaning Available.
    Carpet washing, floor polishing , high pressure steam cleaning, windows above 15 ft

    Contact information

    29689 woodkake Court, San Juan Capistrano, CA 92675

    https://www.excellencecleaningca.com

    Service hours

    Monday:
    7:00 PM - 4:00 PM
    Tuesday:
    7:00 PM - 4:00 PM
    Wednesday:
    7:00 PM - 4:00 PM
    Thursday:
    7:00 PM - 4:00 PM
    Friday:
    7:00 PM - 4:00 PM