Xteria Construction and Consulting

If I could give Xteria Construction a zero for customer service I would. In March Steve Caposio came out to give us a quote on a remodel of kitchen and 2 bathrooms. He said he only does one remodel a year and he would do ours because he liked us (have you heard that line before?). He had done a re-roof for us. Steve Capsio said let’s shake on this – it’s a done deal. He stated he would go shopping with us, and then he took us to cheap junk places. For 4 months he was vague about the start date for the remodel. Every time we contacted him it was another story as to why he couldn’t get started. Finally he said to come into the office and he would give us the proposal (2nd time at the office). When we arrived there was no proposal. He attempted to do it on the fly. During that meeting he paid more attention to EBay than to the customer. Told us to take the proposal home and make additions to it and send it back. We updated the proposal emailed it back to him. Of course we didn’t hear from him and when we contacted him he stated he never got the updated proposal – we resent it immediately. Caposio said he was ready to start the job. He said to order the storage pod, toilets, tub, sinks & vanities. We reminded him it was going to take 5 weeks to complete the vanities. Heard nothing. Mid July Steve Caposio sends an email telling us to call his wife and make an appointment to come into the office to sign the contract. Hours later my husband gets a text from Caposio saying he wasn’t going to do the job – he was too busy. He goes from “let’s sign the contract ” to cancelling on us (within a matter of hrs) after giving us the run around for 4 months??? He should have told us months ago he was never going to do the job. Steve Caposio is a nice guy, but he’s a BS’r – he never followed through with anything he promised. If he’d like to dispute this I have every email and text he sent us. He broke the basic rule of customer service – treat your clients right and keep your word. I would never recommend Steve Caposio for a remodel job, but his crew did a good job on the roof. We now are behind on the remodel and have to start looking for an honest and reputable contractor who will follow through. Xteria does not!!!!!!

Steve's crew painted our house the week of September 8, 2015. They primed and painted the new steel gutters and downspouts (installed as part of a roofing job reviewed separately) and painted the entire exterior with three colors that we picked, using Behr Premium Plus Ultra paint. Steve offered his advice on colors, but we decided what we wanted and we provided drawings of what we wanted done. The windows on our house had been installed (years ago, not by Xteria) with white vinyl frames and a really ugly urethane sealant fill which had turned dark yellow and collected dirt. Steve's crew did a very good job of painting over the affected areas so that all the windows look MUCH better. We examined their work very critically, from ground level to the top of the gutters, and all of our questions were answered and all our requests were completed. The crew leader checked with me frequently during the job to make sure they were interpreting our instructions correctly. We had an unanticipated problem with a green color bleeding through from several paint layers below the one they were covering (!) on a couple of walls, showing up only after the paint had dried, but they resolved that with some sealant and more paint. Recommended, especially if you're particular about what you want.

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It took a week to finish the job. There were 4 or 5 workers to do the job. They left the area clean. They had a really good product and the owner was really easy to work with and very nice. They could have maybe prepared me for how messy it would be to take off an old shake roof.

Xteria put a new roof on our house about 7 years ago and it came with a 10 year warranty. A couple of months ago we had a leak near a skylight during a rainstorm. I called Xteria at 8 a.m. and they were out to our house and up on the roof in, I'm not kidding, half an hour. The problem was not the roof itself but leaves from our street trees that had clogged the flashing around a skylight causing the leaves to dam up the water thereby causing the leak. Steve and his crew figured out the problem, redid the flashing and we have had no problems since. Also, even though our warranty does not cover skylight leaks, Xteria fixed the problem for free. Great crews and even greater customer service. I would hire them again in a second.

I spoke to Phil who was very nice and friendly on the phone. We set up an appointment for the morning of 10/26/10. I set my alarm and when I awoke, there was a message from Xteria on my cell stating: "Tomorrow, between 12 and 1, I can have Steve come by to look at the job...Please call me back if you want to confirm" I was confused because I was ready to meet right then for our original appointment time, so I called the company. There was no answer. In fact, the phone kept ringing and ringing with no voicemail. I called back repeatedly during our original scheduled appointment time and no one ever answered and I had no way to leave a message. No one ever called me back that day or the following day when the proposed new time was suggested. Since then, no one has called. What bothers me the most is that I had a legitimate appointment scheduled, but instead of calling me to "re-schedule", I got a call telling me that "Steve" can come the following day?? I mean that's great that Steve can come the following day, but we had an appointment for today...no mention was made of the original appointment or that it was cancelled. The property is a rental so I even called my tenant in advance to let her know we were coming by. I had to explain to her later that the contractor flaked. This is NOT why I signed up for Angie's List!

They came out and did the work quickly. They fixed some unusual problems on the roof and did that at a fair price.

No work was performed. Interaction was insulting. This occurred before the business changed its name to Xteria.

Job - from first contact to estimate to work to final inspection - went like clockwork. From the first meeting I had complete in owner Steve Capos. When I met Steve for estimate he said his philosophy was simple - quality work at reasonable price and don't leave the job until the customer is 100% satisfied.

I was not at home during the installation but overall it went well. My husband was very pleased with the work and the work was completed in a timely fashion. Also leading up to the work, we got very good advice about the best roof venting system to install and we feel that they gave us the cheaper but better way to go in roofing over the old roof rather than a complete re-roofing. We had accessibility issues and therefore extra difficulty and expense of packing out the old roofing material so roofing over the old roof was the better way to go.

It went very well. Front office: great. Whenever I called I got someone who knew what they were talking about. This did not happen for the other roofing companies I talked to. Was willing to take this small job, which is also hard to find. Price/estimation: good. They got an estimator out quickly and estimated 72 broken tiles. The fumigators had estimated "16" broken tiles, they found 72. Work: great. The workmen came out very soon after confirmation, and got it all done in a morning, I had asked to see some of the broken tiles and they obliged. I would think they would be great in an emergency. Cash collection: a little pushy (wanted to be paid the next day, called several times). We paid them a week later, as we needed to be sure no one in the complex had complaints.

He came on a Monday and promised a quote via e-mail for Wednesday. He was the only contractor who didn't give me a quote during the initial visit. A week, later he hadn't e-mailed a quote and didn't respond to my e-mails and voice mails. I called the phone number and contact on Angie's List two weeks later and his colleague explained that he decided not to quote our project because he didn't think they could be competitive. Then he added that it didn't work in with the type of work the teams have scheduled.

Xteria was great to work with. We received four bids; they weren't the cheapest in terms of price, but for the quality of materials and schedule, they were by far the best! Project started ahead of original schedule and was completed in just 3 1/2 days; two days better than their estimate. Workers were great and Xteria did a great job cleaning up. Would get a personal visit from one of the co-owners every day to make sure we were happy with how it was going. Since the roof has a 40 year guarantee, I probably won't put another roof on, but would strongly recommend these folks to anyone looking for a new roof or repair.

They were there first thing in the morning to rip off the old roof. They kept a very clean site. No debris left lying around. They blended the two colors we chose very nicely. Job was complete in three days. Great job!

Polite, accommodating, competent, quick to quote, reasonably priced, and did a good job. They know the roofing, not just the business side, but the customer-service and job-quality side too.

Roofco is a very professional and thorough roofing company. We hired them to install a new roof, onto the new addition we had added to our home. We also replaced the existing roof. It was a large addition of two bedrooms and another bathroom. These men did great, the roof was nice, and everything was cleaned up very well when they were done.

ROOFCO HAS A VERY NICE SHOWROOM WITH SAMPLES OF VARIOUS TYPES OF ROOFING MATERIALS. THE CONFERENCE WITH THEM GAVE US INFORMATION ABOUT DIFFERENT TYPES OF MATERIALS AVAILABLE & THEIR EXPERT OPINION ABOUT WHAT WOULD FIT OUR NEEDS. THE ROOF REMOVAL & INSTALLATION WAS VERY QUICK & CLEAN. WE ARE VERY SATISFIED WITH THIS COMPANY.

I REALLY ENJOYED THE EXPERIENCE FROM THIS COMPANY. THE PRICE WAS VERY FAIR FOR THE KIND OF WORK THEY DID. THE WORK WAS VERY HIGH QUALITY, VERY PUNCTUAL ON EVERY TASK THAT THEY PERFORMED.