Valley Heating, Cooling, Electrical and Solar

Overall very good experience with the installers showing up at the scheduled time, putting protective covering on floor surfaces, speed of work (was a two day job), professional/respectful behavior of the installers and the overall quality of the work so we are pretty pleased with the purchase. One downside was that the first installer mis-wired the AC controller (diagnosed later) so the AC didn't work properly therefore requiring a followup visit to complete the installation; this same installer otherwise did an excellent job with the overall installation processes, the gas piping, insulation and tin-knocking (vent piping) work, neat, precise, clean and tight. Valley heating and cooling arranged the AC installation followup the next week and another installer plus a manager arrived to troubleshoot the issue which they found pretty quickly. They re-wired the AC controller then completed the installation. One suggestion to Valley Heating and Cooling would be to explain the permit inspection process to the homeowner. Was able to figure out the permit paperwork that I received from Valley Heating and Cooling two weeks after the installation but it would have been better if the RSN codes were explained for the online reservation process and that two separate inspections were necessary. This is pretty simple stuff to folks who deal with permits on a regular bases but having never worked with a permit before there was a little initial confusion on my part. No huge deal, just would have put this service rating over the top.

He showed up on time. Assessed the situation, and proceeded to do the work promptly

The appointment went well. The service went well.

I purchased the deal in the begin of November but ended up asking for a refund because they are booked up months in advance. I wanted the service preformed earlier then then companies schedule permitted. The time it took in-between communication was 2-3 days and a month later still couldn't get it scheduled.

This is a reputable company and they did a good job.

Billy was great. On time, called ahead, super polite and cleaned up and conscientious. Did everything quickly and efficiently plus even above and beyond. Gave us peace of mind, so nice in time for the holidays! GREAT JOB! Will use again.

prompt, efficient and friendly

They emailed me back about not being able to do the job for several weeks. They were quick to respond.

It went great. They went through everything that was checked over and explained what they had done. They were on time and finished when they said they would be finished.

He was on time. Because it was raining here he put on shoe covers and tarps on the floor before he came in the house. He did a great job and mad sure we understood eerything he had seen. The was not a spot of dust or water when he left.

Sal called to confirm the time and showed up exactly when he said he would. He was friendly and very meticulous. It was great to have someone who actually cares about his work. I would use him again for sure.

The office went above and beyond the call of duty to help us get the roof jack for our furnace replaced. I had emailed them a photo of the broken roof jack, they told me I would need a roofer to do that. They referred me to a roofer who replaced it promptly. The office staff is great - A plus.

My second time using Sal at VHA. He is amazing!!! Right on time, explained everything, answered all my questions, was careful with my property and carefully cleaned up after himself. He is the best!

I called them and they ordered the part. Once they knew when the part was coming in they called and we scheduled the installation appt. The tech called before coming over. He was efficient and professional and even showed me the areas on the old logic board that were damaged. This is the second time I have used this company and I see no reason to use someone else should I need service again.

It went well. That was a great experience. There were no additional charges. They did what they said they would do. It was a good service and worth the money. I would definitely use them again.

I received an email and responded to the email. I have never received any other responses since then.

It was good. He did well. He did what he was supposed to do. I don't have any problems with them. They showed up on time. There were no additional charges and they were professional.

This vendor is not available to schedule my service in the window that I need.

We had a wall outlet that needed repair. It was repaired quickly and efficiently. We were chit-chatting with the repair man and he said we shouldn't use a particular space heater with our older house wiring. We appreciated his candidness. He also checked all lighting fixtures, inside and outside. Some he quickly repaired. However, we had one fixture that was on the second floor above our garage, illuminating the driveway. It hadn't worked for years. It took the repair man some time to figure out what was going on but he kept at it. Turns out when we had some plumbing done in the garage the plumber had cut some electrical lines. We were most definitely impressed he tracked it down and figured it out. We will definitely hire Valley Heating, Cooling, and Electrical again due to their professionalism, expertise, and reasonable cost.

Too busy to schedule heating furnace service within the next month.

The provider came on time appointed, and he's polite and punctual and quick to perform the entire work.

He showed up a bit earlier than appointment time and explained details of scope of his work. I am satisfied with his work.

The guy came over and performed the required services as advertised. No issues about that, but the part which I found odd was that there was no way to know whether the cleaning worked as expected. I was expecting a camera inspection of the ducts to make sure its all clean. Since there was no such facility, I could only assume that cleaning was done without a proper proof. The company expected me to take their word for it and had no way to prove the effectiveness of their job. for around 200 USD, I expected more.

They did a pretty thorough cleaning of the furnace and duct system. However I was hoping that they will leave with a working furnace after tune-up. The technician couldn't figure out why there is no electricity to the furnace and wanted me to get an electrician. So no tune-up and working furnace yet.

It went very well! Scheduling was great. (they actually ended up having time earlier than planned to come out so they called to see if an earlier date would work. It did so I was happy. The technician was punctual and thorough and cleaned up after himself! He did what I wanted and answered my questions. There were some things that I was thinking about and he helped me figure out if those were a good idea or not. We have an older home with a mixture of grounded and ungrounded plugs and I wanted some GFI's installed and wanted two plugs installed. (one in attic and one outside. Luckily, both of them were able to have grounded outlets!