Valley Heating, Cooling, Electrical and Solar

See above. Very Satisfied with the service.

Overall, it went well, though it dragged on longer than we expected. The initial installation went well. The guys were on time, cleaned up after themselves and were focused on doing a good job. They made an effort to keep the dust down to a minimum by covering up furniture when they had to cut into the wall and ceiling to move the intake areas. The surprise came when the city inspectors came out. They found five areas where the work wasn't completed properly. They observed that the installers did not even open the installation directions. Valley was quick to get the installers back out to make the necessary repairs, but it was still annoying. The delay meant that we didn't pass inspection until the end of August. Just the same, we are thrilled with the heater and a/c. It's a great system!

I requested a quote and appointment online after hours through the provider's online contact form. I never got any response, despite the confirmation page's statement, "Your Service Request has been sent. An Old Fashioned Service Representative(TM) will contact you either by phone or email Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. to schedule your appointment." I gave them a D instead of an F because at least their lack of responsiveness didn't happen to an existing customer. If they don't want new business that's their decision, but the company needs to step up their monitoring of online requests, or needs to forgo offering an online contact form. Their competitor, Heritage Heat & Air/Air Serv Heating and A/C, was prompt in returning my request early the next morning and I was very pleased with their service, especially during a holiday week.

We had also bought our furnace from them a decade ago. They are very thorough and competent. They are reasonably priced too.

It was a pleasure dealing with everyone at Valley...from Serena in the office, Art the estimator, and Robert the installer. They were all able to answer my questions and accommodate my requests to my utmost satisfaction. The installation was excellent. The only recommendation I would make to Valley is that some vacuuming of the work area be done upon job completion. Otherwise, they exceeded my expectation.

They are really good. I had them install an air-conditioner at my own home in 2004 and I had the same work done at my mother's house in 2006.

The overall experience was excellent and the quality of work was good.

They were unable to install a 95% efficiency heater downstairs and I chose another company who was able to install one there.

Valley knows us by now so we didn't have to accompany them to the rather hidden site. They arrived as scheduled and checked out the problem. This had been a difficult furnace to fix as it is a propane furnace. When their initial fix did not work, they sent out a supervisor who didn't charge for the house call. All is well now.

Because we were out of town, we failed to follow up as we should have done. When we did contact the Valley Heating in 2010, we found them both responsive and courteous. Also they agreed to refund the money we paid. As it now appears, the problem we encountered was a result of misunderstanding. Since effectively there was no service, it seems that we cannot fairly rate its overall quality. The $89 charged was high from our point of view, but probably not much out of line for visiting the house. And it was our fault that Valley Heating and Cooling did not have an opportunity to respond to our dissatisfaction, since we didn't get in touch. Thus it seems to me that Valley Heating and Cooling deserves an A rating for responsiveness and possibly for price as well. For quality the most appropriate rating is not applicable.

They were pretty professional. They came pretty promptly and finished the job in about 1 1/2 hours. It was overpriced for the work they did, but the work was pretty good.

Very easy to make appointment, tech arrived on time.

They came out to diagnose the problem and made a repair. I thought they did it within a good timeframe and I thought the cost was acceptable. They were prompt, efficient, and honest. Everything turned out well and it works fine. We got them off of Angie?s List and they held up to my expectations. I didn?t shop around for pricing but it was fine to me.

They come in to check the furnace and the AC once a year in March. They have been good so far. Since, I have terrible allergies, I spoke to them before I could get the furnace and the AC installed. So, they recommended some special filters on the furnace and a UV light on my central air conditioning system. It helped me tremendously and it was something that impressed me a lot. The person I spoke to said that at that time the UV light was just being developed and it would undoubtedly be available in a couple of years. They were very helpful. I used to pay them each time when they came in to check, but this year they suggested me to go in for the 5 year plan, as it was less expensive. I will definitely use their services in the future as well.

They were prompt. They came in and delivered the type of equipment they said they were going to do and hooked it up. They had to then follow up with some inspection, and they came back and installed what our city requested at no extra cost to us. We were pleased with that. Their workmanship was good. We will use them again in the future.

Time slot was 2-4pm. He made it here at 3:50 Went right to the thermostat, checked furnace, checked A/C unit Determined it to be the A/C capacitor. Asked if we wanted booster and explained it. No pressure. Had it up and running within 1/2 hour Answered all of my cooling questions

I had used Valley Heating for duct vacuuming almost 2 years ago. Recently decided to replace the furnace and AC and got estimates from two companies. Decided to go with Valley since it was a company I used in the past and they had good reviews online, including BBB. Estimator came out on a Friday and I scheduled the work for the next Thursday and Friday. On Thursday, a crew of 3 installers with 2 vans came out. Since they had 3 guys, they were able to finish in 1 day. The head installer Ray was very professional and answered all my questions. They put drop cloths down everywhere they went in the house and made sure to close the bedroom doors to reduce the amount of dust that got in there. The install went well and they explained everything about the system to me at the end. The install crew really worked hard and went above and beyond what was required. In the past, a plumber told me one of my ducts was off under the house. I asked if they could check the duct work while they were under the house and they did find one duct that was misaligned. The installer aligned it back up, put it in some screws and put some duct tape on it. Only some minor issues to note. First, the total bill came in 10 dollars more than the proposal. Not really sure what it was for since it was a lump packaged price, but I didn't think it was a big deal since the installers fixed the duct mis-alignment for me. Also during the initial estimate, the estimator said the thermostat was touchscreen, but prior to accepting the proposal, I looked up the model number on the web and knew it was not a touchscreen. Not a big deal for me. All in all, the issues raised above were very minor. I am completely satisfied with the end result. It was very refreshing to have an installation crew that really cared about what I wanted rather than trying to take short cuts that I wouldn't notice to get the job done in a hurry. One last example of this is that the installer had a return air grill that was not the size that I needed. He called the shop and the correct size was brought out to the job site.

It went very well from start to finish. The estimator was pleasant, informative and efficient. The installation seemed very complex (attic, garage, crawl space), but the two gentlemen were professional and worked hard to keep the house as clean as possible. The work was done in two days, as promised.

The service tech showed up on time. Was able to determine the problem and fix it within an hour or so. The tech was very professional and knew what he was doing (experienced). Gave me some tips for the future as well and we have had no problem with the heater since. I would use Valley Heating and Cooling again. No wonder they have been in Business for so long!!! They sure know what they are doing.

I had two bids and theirs was the lowest by around $700. They schedule a bidder right away, scheduled the job right away and showed up on time. The two installers worked hard all day long. It was a big job, much bigger than I expected. The newer efficient heaters make a lot of condensation which requires more ventilation that needed to be installed and dug out. They worked hard for most of the day. The only issue was the clean-up of the job. They didn't clean up well at all and they accidentally got some stains on my patio and on my inside stairs. I wouldn't have been upset had they told me, but they didn't. I called the company and they sent out a supervisor to try and fix the problem. He worked on it for a while and cleaned up a little of the mess. He offered me a free furnace cleaning next year for my trouble. I accepted. The best thing was that the owner called me up personally and apologized for the problems (which really were minor but needed to be addressed). She said that she understood my frustration and that she believe clean-up is *really* important, too. She wanted to work hard to earn my business back. She was great. Overall, I think the installer had an 'off day' and that the company probably does great work any other day and if there is a mistake made, they will make it up to you.

I have used Valley Heating and Cooling for 10 years. I like the reminder call every year to schedule an appointment. They are always on time and leave things clean.

They where very friendly when they where there working. They where very professional about the job. They had showed up on time to do the work. They had done a good job at cleaning up when they where done working.

Initial removal of old ducts and replacement with insulated duct went ok, but crawlspace odor still persisted coming from registers and return grills. Called contractor 3 more times over next 6 months, each time they inspected the initial duct replacement and could not find any problem. I had even called and requested "the EXPERT"- most senior troubleshooter, who could not find any problem. Each person who came out spent 30-45 minutes in the crawlspace. They also tried sealing all cracks in furnace with tape. I had contacted another contractor to investigate. He showed me the poorly installed duct, improperly sealed joints, duct tape not even sticking to ducts, garbage left by workers under house. I went under the house after FIRST turning on the fan, and crawled over to the closest duct seam. I could feel air being sucked in with my hand. None of the workers had even bothered turning the fan on before crawling under the house. How could they determine previous work done was ok?

Original estimate was for high efficiency furnace and set-up for but not install A/C. Salesperson was very helpful and knowledgeable, offered coupon in paper and mentioned rebate for high efficiency. However, due to miscommunication, I had to cancel on day of install as high efficiency requires PVC venting which would need separate holes in roof, I would need prior approval from HOA. Due to time HOA would take to approve high efficiency furnace. I decided to install less efficient furnace which would use existing flues. The new estimate I was given had minimal details for this install and it was equal to estimate for higher efficiency furnace. However, 1 month after install, I received a letter from the furnace manufacturer stating what the rebate for this furnace was. Upon comparison I noted the rebate given was less than what manufacturer stated. I decided not to contact the company as the work was done fairly well. The furnace works well and my heating bills are less.

THEY DID NOT CENTER THE REGISTERS, AND NOW MY CEILING IS MESSED UP. I HAD PUT IN NEW TEXTURE ON MY CEILING AND THEY DID NOT CENTER IT. THEY DID NOT SEEM TO BE VERY EXPERIENCED. THEY LEFT A LOT OF DEBRIS IN THE ATTIC AND THEY WORKED ON TOP OF MIRRORED DOORS. ON TOP OF THAT, THEY SHATTERED MY MIRROR DOORS BY WORKING ON TOP OF THEM LIKE IT WAS A FLOOR. I TOOK PICTURES OF THE MIRRORS AND SENT THEM TO VALLEY HEATING. A GUY CAME OUT AND TOOK OUT SOME DEBRIS, BUT I HAD TO HIRE SOMEONE ELSE TO CLEAR THE REST OF THE DEBRIS AND TO TAKE OUT THE MIRRORS. I HAD TO ALSO HIRE SOMEONE ELSE TO FIX THE CEILING. I WAS REALLY UPSET WITH THEIR SERVICE AND HOW THEY HANDLED COMPLAINTS. THEY THEN INSULTED ME BY ASKING IF I HAD STORED THE SHATTERED DOORS.