Ultimate Kitchen & Bath

This project went wrong from the beginning when the workers who showed up at 10am or later if at all on a daily basis could not measure properly or follow a simple diagram that resulted in many do-overs and causing delays. They had to move a light fixture twice because it was too close to the wall and built one of the support walls at the wrong angle and made it a foot longer than it was supposed to be. They had to change the wall four times before they got it right. The shower lever was installed upside down that required a second visit to correct and the owner/contractor's response was "They had a fifty-fifty chance of getting ir right". The tile is installed incorrectly and will have to be redone (by another company) and when we pointed it out, we were told it was defective which is not true. Even if the tile was defective which is isn't, why would they proceed with installation? Again, a second visit and alot of head scratching from the installer who did nothing to change it and Mike Alvord's (the owner) unprofessional remark, "What's the difference, you are going to be moving anyway" which does not make shoddy workmanship okay. Mike personally installed the shower glass and in the process, chipped off a corner of the granite countertop that he glued back on leaving a visible and ugly line. He also neglected to seal the glass properly and water leaked all over the floor the first time we used it. This also required a second visit to fix it. Not only did the shower leak, one of the sinks also leaked and there was a pool of standing water under the counter after the first use. We had to put a bowl underneath to catch the water until they came back to fix it. We waited three weeks for the cabinet hardware to be installed which meant that we could not open the drawers or cupboards while Mike repeatedly lied to us about when it would happen. We selected the hardware months in advance and there is no excuse to not supply it when the cabinets were installed. Two of the drawers are defective and have peeling veneer on the interior which still need to be replaced. There was a visible gap between the floor tile and the cabinets that we insisted be covered up with matching quarter round and were told that they don't usually include it. What that meant is that they take every short cut possible and try to do the minimum amount of work and try to get away with it. The bathroom is on the second floor and the workers managed to punch a hole in the ceiling of the dining room below it that required another visit to repair. Many days we sat here waiting for someone to show up and nobody did. We were never extended the courtesy of knowing when or if workers would be here. The most upsetting part of the project was the owner's unprofessional and insulting manner. Instead of apologizing for problems, he made excuses and tried to lie his way out of having to take care of them. There is no excuse to take a six week project and turn it into a four month nightmare for the customer.