THE MARBLE & TILE MASTER INC

I'm not giving Marble & Tile Master an F because Ismael Castro's crew did a good job of installing granite counter tops in bathrooms and some bathroom floor tiles. However, for the master shower install, although the wall and shower floor tiles looked nice when installed, 3 years later there were cracks crossing 3 of the stone floor tiles. I consulted with another tile setter I found later who does excellent work who said that the shower pan was improperly installed and eventually the shower floor tiles would loosen, requiring a complete tear out and re-installation of the shower walls, pan and floor tiles. I know that this rework will cost at least $10,000 dollars. Mr. Castro gives no guarantees for his work. Another issue that I had was with the price of the shower remodel, with Mr. Castro charging several hundred dollars more for required smoothing of the cut edges of the porcelain tile on the shower walls, which was not included or mentioned in his estimate. In addition there were many days when I didn't know when his crew would show up to do the work or they would show up a half hour to an hour later than I was told. Communication was lacking. Overall, a very unsatisfactory experience.

The countertop was installed and the seam was beautifully done. The holes for the kitchen faucet and hot water dispenser were drilled. However the air gap was not drilled. Also, they did not check to see that the cabinet drawers would clear the countertop overhang. I called for 2 1/2 weeks, left messages, and got no response. I decided to block my phone number and called?and it was answered. I spoke to Ismael, told him about the beautiful countertop and seam. When I told him I wanted to give him feedback on a couple of issues he became defensive, would not take responsibility, and blamed everything on my contractor...that the cabinets were not level. For a fact I know that the cabinets were level as I had been shown using a level the day before the installers came. He said he checked the drawers, but he didn't. He said it was the contractors fault that the air gap wasn't drilled, but Ismael was supposed to be there to supervise his workers, not my contractor. I had told Ismael that I wanted the quartz cut-out where the sink would go, I did not get that. Ismael did not offer to come back to make the corrections. Very unprofessional on his part. I would not use this company again and will not recommend them.

Great did better than expected

It was a great experience to meet these professional group of people and deal with them. I met at least six people at different stages of the project and all of them were very kind, worked hard and clean. The name of the company does not reflect all the skills these people have: they are much-much more than they claim (more often it works the opposite way). Starting from demolishing and all way through the process: wall preparation and isolation, niche, tiles, floor, counter top cut and installation and all plumbing work (through subcontractor who was also an exceptional guy), - these people amazed me by the quality and efficiency of their job. The president, Ishmael, who is not talking or promising too much, apparently has the great organizational skills and authority, stands on the schedule and assure high quality job on every step of the project. No doubt, I would use this company again if they will be available (if not, I will rather wait for them ) and I give them the highest marks on every aspect of their job. Irina

It went very well. They let us choose from the remants/pieces they had in the shop and were very patient with helping us. The kitchen/breakfast bar granite is absolutely beautiful, like none I saw in any granite store. I'm especially impressed with the bathroom marble. They installed a vanity countertop and platform tub top. They also installed window sills with the marble coming down the wall and marrying up with the tub top. It looks perfect!

The work was done very well. They seemed very professional. They had some adjustments to make and they didn't make a big deal about it. They just went ahead and took care of it. They were very punctual.