Response from Sunwest Painting
This Customer was told beforehand that the second technician would not be able to make it and we arranged to do the additional 2 man items the following week. The technician that was able to make it; hung the TV’s and the pictures as requested. One of the pictures was large and the customer requested that it be hung directly behind the portable bar. This was not a built in unit and it does not sit on elevated legs as this customer has described. It sits on large, round, low-profile feet that are an extension of the bar body. In order to hang the picture, our technician had to get his body between the wall and the back of the bar. Our technician was never told not to move the bar or he would not have done so and the picture would have never been hung. The bar was fully stocked including cocktail glasses so it was rather heavy - too heavy to lift. Our technician slid the bar which sits flat on a hardwood floor with felt under the large round feet, not elevated legs as described. The unit was slid forward just enough to allow him access to hang the picture and then slid back when he was done. There was no lifting the bar as it was too heavy for that, plus all of the glasses and liquor bottles would have been broken from one man tilting the unit in any direction. We did the work on the 7th of March. It was 3 days later on the 10th that this customer contacted us to let me know that there was a problem. My technician drove out to their home that same evening to check out what they were talking about and reported back to me. While my technician was there, the customer’s neighbor came over to make his assessment and he told the customer and my technician that the foot rest in front of the bar had to have been pulled up hard or that the bar was dropped while being carried in order for the damage that he inspected to have happened. What makes this so interesting is that her neighbor builds custom furniture for a living, so he was no novice and gave us his professional opinion. It was his opinion that confirmed what we suspected. The actual place of damage was found where the foot rest support arm attaches to the front of the bar. The wood was broke out in an upward motion that could not have happened from sliding the bar forward. In fact, the force of the break was so strong that there is a very clear indentation where the support arm meets the wood along the top of the bracket. The direction of force was easy to see from the physical evidence that it left behind. Additionally, the support bracket is anchored to the foot rest bar with a heavy gauge bolt. Our technician would have had to pull the support arm up hard enough to break this system free from the face of the bar. That never happened. The man never even tried to lift the bar because of the risk of breaking the liquor bottles and glasses. He is a 30 year veteran technician and does not take risks like that. I myself came out the very next day which was the soonest that I could get there. After inspecting the situation, it was obvious to me that this customer’s neighbor was correct and we did not damage the bar. Personally, I believe that this customer is sincerely mistaken as to how this damage occurred. She had told my technician all about the guests that she entertained earlier the weekend before we came. It could have happened during that time. I saw how massive and solid this piece of furniture is with its stone top and heavy shelves. Two men would not have been able to lift it without difficulty. She claims that 2 men carefully transported it into her house and set it up. It very well could have been damaged at that time and not been noticed. But because we were in the customer’s home and my technician slid the bar, this customer has assumed that we are at fault. We fix our mistakes, but we do not fix other peoples mistakes for free. We responded immediately, investigated thoroughly, and I was honest with this customer. Because this customer feels we are at fault, they have placed this bad review. If you allow us to assist you with your repair needs, you will see that we are honest, hard-working and we are what our many excellent reviews claim us to be. We look forward to assisting you as needed. Vince Curcio, The Bizzzy Bee 704-599-4299.