Salesperson was very helpful. We ended up buying a floor model from a different location. They sent out a pre-delivery inspection guy to measure the path to our backyard. The tub was too big to fit down our pathway so we had to use our neighbor's driveway and cut down some bushes. The three-man delivery team was prompt and professional. They made sure they positioned the tub exactly where I wanted it, installed the cover lifter, wiped the entire tub down inside and out, and connected the power. They also explained all the features and removed all shipping material. I later had some questions about how the tub operated, called them and they sent out a technician free of charge. I'm very happy with the tub and continue to buy all my chemicals from this store.
Description of Work: Sold, delivered and installed spa in back yard
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Robert H.
08/2013
5.0
pool cleaners
 + -1 more
We had a problem with the Spa not holding water so we had not used the spa for 6 months; however, we filled the Spa up and when the Justin showed up the Spa was still holding water. He looked over the whole system and we discussed what possibly happened. Justin was very professional and informative especially since our Spa is 20 years old and still works well now.
Description of Work: Looked over system, explained the problem with the aerator (bubble pump), opened a valve that somehow got closed, and tightened a jet that was leaking.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$144
Maryanne M.
12/2012
5.0
pool cleaners
 + -1 more
Installation went well. We even went back to Sundance after the purchase to talk to Cliff and Johnathan about the the chemicals. A lot had changed re chemicals in 25 years! Anyway, we had some balancing problems at first with the amount of chemicals, but Sundance helped us figure out the amounts after we showed them pix of some of our foaming issues. These guys are real professionals and they listen to your concerns. I would do business with them again.
Description of Work: We needed a new spa. Our old spa of 25 years bit the dust. We went to Sundance because it was the same co. where the old spa came from according to the previous homeowner. We went on Labor Day weekend and they were having a special financing sale. We got a larger hot tub that did not fit in the current space, so Johnathan at Sundance recommended a contractor to help us re-create the space. But I am getting ahead of myself. We did not purchase the spa that weekend, so when we came back the next week, the financing deal (12mo. payment plan 0% interest) was over. Johnathan said that if we ordered it that last weekend in Sept. it would fall under the Columbus Day financing deal. So, we went ahead and bit the bullet. There is no way we would have been able to afford it without Johnathan's help with figuring out when the next financing deal would kick in. Got the area reconfigured and the spa was delivered on time.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
PATTY D.
01/2005
5.0
pool cleaners
 + -1 more
WE LOVE OUR SPA! UNFORTUNATELY WE'VE HAD SOME ISSUES WITH THE REMOTE CONTROL WORKING AND THEY'VE COME RIGHT OUT TO LOOK AT IT. WE ALSO HAD A RARE ITEM BREAK AND THEY FIXED IT TOO. IF WE HAVE MORE PROBLEMS WE'LL ASK FOR A NEW ONE! THEY WERE TIMELY WITH DELIVERING IT AND WITH COMING OUT TO THE HOUSE. FRIENDLY STAFF AT THE SHOW ROOM AND HAVE GIVEN US COMPLIMENTARY ITEMS SINCE IT'S NEW.
Description of Work: OPTIMA SPA WITH LOCKS, HYDROLIC COVER, 5' WOOD BAR, 2 CRESCENT PLANTERS, 6' REDWOOD STEPS, STEREO W/UPGRADED REMOTE, TOWELL TREE, BROMINE START UP KIT.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service
FAQ
SUNDANCE SPAS is currently rated 5 overall out of 5.
Sunday: 11:00 AM - 5:00 AM
Monday: 10:00 AM - 7:00 AM
Tuesday: 10:00 AM - 7:00 AM
Wednesday: 10:00 AM - 7:00 AM
Thursday: 10:00 AM - 7:00 AM
Friday: 10:00 AM - 7:00 AM
Saturday: 10:00 AM - 6:00 AM
SUNDANCE SPAS accepts the following forms of payment: Discover,MasterCard,Visa
No, SUNDANCE SPAS does not offer free project estimates.
No, SUNDANCE SPAS does not offer eco-friendly accreditations.
No, SUNDANCE SPAS does not offer a senior discount.
No, SUNDANCE SPAS does not offer emergency services.
No, SUNDANCE SPAS does not offer warranties.
SUNDANCE SPAS offers the following services: SPAS, SAUNAS, HOT TUBS AND SUPPLIES