Silicon Valley Moving & Storage / Arpin Van Lines

From start to finish, this company was simply outstanding. I was more than impressed with the entire team of employees - from Ron (who came over to our cluttered, mess of an old home), to Eddie (who lead the charge on both of our moving days), to the individual young men who had to pack and muscle all of our stuff - and they all did so with a smile. I would not hesitate AT ALL to recommend them ... and while I hope to never move again, I would use them in a heartbeat. It was by far the best money we spent in this process of buying a new house and moving!

The company emailed me a confirmed appointment for an estimate. No one showed up. Called the office 4 times and they had no idea why their agent hadn't come yet. Wasted a working day waiting on them. Not trustworthy and don't have the basic courtesy to inform customer of no show. I decided not to trust them for a big move like I need to do.

After the no show for the bid, I decided not to trust them.

This company never responded with the moving estimate as promised. I called them the following week and was in the middle of asking if they were going to provide me with the estimate, since they had come to my house and I also took the time to go through everything with them, when we were disconnected. They never called me back. I had made sure they had accurate phone numbers and e-mail addresses in order to provide us with the estimate in a timely way. It's unfortunate that they never responded at all, not even to tell us if they had decided they didn't want to perform our move. A very disappointing experience - a B for being on time and professional while performing the estimate in my home, but a D for follow-through.

I chose to use them because of their response; they were able to respond to my needs within the first day in a particular weekend. I think overall the experience was positive. They were able to do a professional moving job. Three guys came, and they were able to do everything within six hours. I might have had some potential issue with regards to some of the duration of their work being longer than expected. For example, they initially tried to charge me for their one hour lunch even though that should be separated, but once I challenged them on that, they did separate it. Overall, I believe there might have been a misunderstanding with regards to them charging me an extra hour added to the total cost for their initial move from their home base in San Jose to my property. I believe when I initially called them over the line, they asked me for the extra charge on one hour transportation. I was thinking that it was for the transportation from the storage location to my upcoming house location, but that was not what they meant. What they meant was that the add one hour was for the transportation from their home base in San Jose to Livermore. Basically, I was charged an extra one hour that I cannot account for, but again that was just like an accounting error. They were definitely late, and they charged me for that.

I found them to be very professional and courteous. We are not very handy, and we really appreciated their help with the appliances. There is always at least one English speaking person in the group. I have referred them to a coworker as well.

They only worked for two days but we should have scheduled three days. There was a large enough crew that we got the remaining items all packed in one day. The moving day took much longer than planned and I had to pay overtime as they worked until after 7PM. There was very minimal breakage with the largest item being an Ikea bookcase that had already been moved before and therefore less stable. I would use this company again but next time, I will order a 3-day move and more help with unloading the boxes and removing packing materials. Very few things got out of boxes that day; for example, I still had multiple wardrobe boxes which could have easily been unloaded as they were brought into rooms. I was left with copious amounts of packing materials as they were generous with the use of packing paper.

This company is very fishy. The owners' behaviors make them look like crooks to me. After the first day of inefficient packing, they asked me to sign receipt of service, but they didn't put down the hours and the amount of materials they used. The next day, they insisted in addition to me signing for the credit card transaction, I had to give them the v-code and mailing address. And they don't accept checks! We argued about the address, and the movers were idle. The owners originally agreed on the phone to not charge the time when we were in dispute and the movers were not doing anything. But later, the owner came and said she had misunderstood, and she had to charge for the idle time as well. I did not agree. Then before they finished moving when they still had some of my stuff in their truck, they handed me the bill including the hours of dispute, and threatened if I didn't sign, they would take my stuff to storage and charge me storage fee in addition to what's on the bill.

I can't say enough good things about both of my moving experiences. Paul Arpin was very professional and then Silicon Valley Moving has been phenomenal. Locally owned by husband and wife team, professional, on time and everyone who works for them is nice, professional and very helpful. We had a great experience which is rare in the moving business.

The movers came at 9:10 am (I requested they be there around 9 a.m, so this was good). I explained what I wanted them to take and what should be left behind. They finished loading the truck in about 90 minutes. They shrink-wrapped the couch and used furniture pads in the truck. At the townhome, they unloaded the truck in about an hour. Nothing was missing or damaged. They did a great job. I only had them take a few items to the second level of the townhome and they repeatedly offered to move anything else up there. I think they worked quickly and carefully. The only complaint I have is that right before they finished, one of the movers gave me the bill at 12:34 with an end time of 1:00 p.m on the form. He claimed there were still a few items in the truck and it would be 1:00 p.m when they finished. A minute after I signed off on this time, the other two guys came in with the last of the items. They left by 12:40 p.m; they charged me for 4.5 hours of work when they only worked 4.