REPIPE SPECIALIST INC

Went fine.

Great experience.

unknown

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They were prompt and did a good job. The crew was also great; efficient, and knowledgeable! They explained everything when I had questions. There were a few complications; one, the drain underneath one of the sinks started leaking, so they had to fix that, including the drywall. Also, they re-used a flexible connection for the water heater, which apparently was not up- to-code now (I had an inspector check out the work), so they came back to replace that. However, their callbacks were prompt and I have no complaints overall.

The service was fine, and they did a very good job overall! They brought in enough technicians to get the job done within one day, and they had a supervisor that worked well with the crew.

Estimator was prompt & pleasant. Didn't bother to actually look at the present plumbing before preparing a proposal. Price was outrageous compared to a company that actually looked at the job prior to submitting a bid. Very unprofessional. Did not use.

Done in less that 8 hours. Well done.

When I entered into a contract with Repipe Specialists, I was informed that it would take one day to repipe my home, one day for the city inspector to inspect the work, and then one day to patch the holes that were made during the repiping. It was six weeks before the city inspector passed their work, and that was after two failed attempts. It took approximately six visits from their various crews during this time to work on my home. And each time, they were late to the appointments with me, by up to two and a half hours, which was a huge inconvenience. For each appointment, I confirmed the time with their office and asked them to make sure that their crew would not be late and I would be reassured that that would be the case, but they would always be late. I was not living at the property at the time, so I had to make a one hour drive to meet with them. It was additionally upsetting because they would often tell me about how long the drive was from San Jose, where they are located, to San Francisco. If I had known that would be such an issue, I would not have hired them. Furthermore, that did not seem to be an issue until after the repipe began. They were supposed to provide and install brushed nickel finished tub and shower kits, and they never did. The last I heard on this matter was that they were being ordered and that I would be contacted to have them installed. Their patch work is far from being acceptable. In some areas of my home, their "patch" work consists of placing sheetrock over the holes and not flush with the wall. This makes the wall stick out the thickness of the sheetrock. One hole was never patched and remains exposed to this day. They were also supposed to remove visible sections of the original piping, but that also was never completed. Repipe Specialists contacted me asking for the final payment on the contract. Considering the amount of work that has not been completed, the amount of work that needs to be redone, and the amount of time that has elapsed, that is completely absurd. I called and emailed them repeatedly and never received a response.

I called re-pipe specialist to do the job. We went to a home show by Re-Pipe and we had that person give an estimate. They scheduled to do the work. I thought that the people who came were re-pipe specialist, but they sent a sub contractor company. I had never heard of the company. Re-Pipe specialist should have told me about this. After they finished the work they gave me a number, which I can call for further questions or work relating re-piping. They did a pretty decent job in front of me. In the end I was not totally happy. When they left the sight I told them that I wanted someone from Re-pipe specialist to call me. However, nobody called me. Later I got a letter from them offering a free gas. I declined the offer and sent them a letter. They did not respond to my letter. The price was fairly reasonable. They were supposed to have a head lead person or somebody from re-pipe to be on the job site. The sub-contracted people did a nice job and were nice to deal with. They got the pipes through the crawl space under the house and I dint see what they were doing. After they left my son looked under there and the biggest issue I have is the heating and ducting is under there as well. To get to the most remote corner they would have had to crawl under or over it. The ducting was dropped on the ground the guy went over it. The ducting was never put back. They came back and looked at it, not admitting they did it, they did not have enough knowledge to know you don't know that you can't leave ducting in the open air. The second thing is that when they did their piping they did soldering. They put down cardboard but we had just had brand new paves put down. When they left I saw flux stains that remain even today. It was not huge but enough to be tacky. That also happened with the garage floor. The third thing was they claim to take the old piping, which they left under the house. The TV cable that went under the house was on the ground which was stapled overhead before. When they replaced the outside faucet, instead of it coming out at 90-degree level it came out in an angle. That just shows sloppy work. Some of the other piping under the house was laid on the ground but not disconnected where it was losing air. I took pictures of all this. The fact that they never called back in addition to all of these things is why I am unhappy. From that standpoint I am very disappointed. They never called to see why I was dissatisfied.

They were pretty much on time. We weren't home when they did the work and that was nice. They are bonded. They knew we had dogs and the worked around that. They did everything on time and as expected. They cleaned up pretty well behind themselves.

My experience with them was great. The work they did was fantastic. They weren?t the cheapest but they were not expensive either, it was some where in the middle. The quality was fantastic and everything was taken care of. They were very professional.

9/19/07 I signed a contract for a total repipe on my home for $7,952.00 and paid an $800.00 deposit. Hal Hawkins was the salesman, and we signed with him because he gave a great presentation and because he told us the job would only take 1 day for the repipe, 1 for patching and 1 day for an inspection appointment. 10/22/07 After trying for 3 hours to get the workers to wrap things up, I finally had to throw them out after 9 p.m! They were not finished, but the hot/cold water was reversed, the water heater was downsized without our permission, the recirculation pump was removed and not replaced, no soft water. 10/23/08 Since they were "almost finished" the night before, I figured they'd need a couple of hours to finish up. They were late showing up, and were not done by the 3:30 deadline I'd given them for that day as I had to leave. I asked their general manager JR to send a different crew and supervisor to finish up - they never complied. 10/24/07 They were here all day again. They had to shut power to the house, but didn't wait for me to get the computer shut off. They blew the power supply! They were supposedly done, but there were obvious things incomplete. They failed inspection. 10/25/07 James called wanting a check for $350 for the grounding rod they installed that was extra. They didn't put in a rod - they hooked up a wire. My boss referred me to a plumber he used, who came and inspected the work and said he was embarassed to call it plumbing. The circulation pump was installed backwards and the wires to the unit weren't strapped, the soft water wasn't working, not all the hot water pipes were insulated, sink and toilet fittings were supposed to be hidden in the wall and/or not sticking way up out of the floor, the soldering was sloppy and burned and the external pipes were an ugly mess. 10/26/07 We spoke to Linda in Repipe's corporate office. She said she couldn't make us happy because we'd already been through this. She totally ignored the offer I made of paying them $3,500.00 total and getting out of our lives. She also refused to provide me with an itemized list of charges or an updated amount that reflected the reduced scope of work (they didn't go into the walls, the patching amt. needed to come off) 10/29/07 Inspection failed. Scott, Sr. Supervisor was sent to survey everything. 11/12/07 John arrived alone to do the actual work. The recirc. pump and the water softener check valve were backwards. 10/13/07 John was still not finished at 8:00 p.m. He left and turned on the main on his way out the door. 15 mins later I found water gushing under the house. Our landline was flooded and there was a good 5 inches of mud. 11/14/07 John didn't show up. JR sent someone from another job. Carlos arrived w/no tools and no idea he was to go under the house in the mud. 11/29/07 Inspection failed again. 12/15 & 12/16/07 I paid another plumber $3,000.00 to correct all. 12/26/07 Permit finaled. 3/3/08 I started receiving collection notices.

It went pretty well. I was surprised, pleasantly. Price was pretty good. They have been very good, a few small things have arisen and they have been pretty much right out to fix them. They clean up after themselves. I liked them. (2 2BR flats) Also installed 2 water heaters and 4 fixtures, shower and bath tub in each.

We think they did a wonderful job. They were here on time for everything and it only took them a total of two days to finish the work. They were clean and neat and they left my house in good condition.

I was very pleased with the service and I would recommend them to anyone. They are on time and friendly and they made sure to answer all of my questions.

I did not want to use this company because they were outrageous as far as the price. They were very thorough in the estimate; they came out on time and really looked over my house though.

I am not very pleased. I had a bit of problems with them. They are not on Angie's List and honestly, I can understand why. They are not very good. First of all, they took a long time to finish the job. They had dug a hole in the yard to get to some pipes and they never came back to fill the hole in. I ended up starting the filling myself. There was debris everywhere and they also accidentally punched through a wall in the house, they never fixed. I am displeased.

We have been having lots of difficulty getting them to schedule the final inspection with the city. Allegedly the city prefers morning appointments, and we have not been able to be home for this. Also they forgot to replace a screen in the crawlspace when they re-piped. As a result rats got into the house; we expected them to pay for an exterminator (ended up only costing $100), but the owner refused to return my wife's or my call, despite telling us (or his staff telling us) he would. At this point it has put a sour ending on what was otherwise an OK job.

Work went very well. Large crew came in and completed job in two days! Water was back on by second evening. Other bidders would have taken 4-5 days, using just a couple of workers. The only follow up work that remained to be done was patching holes that needed to be cut into laundry room, kitchen, and baths to access kitchen and bathroom fixtures.

The work crews were punctual and polite. When they got into trouble with the bedroom shower valve, they stayed late until I returned with a replacement valve, otherwise, would have had to shut off all the house water entirely. Crew of 4 came for 1st day's job, 3 for patching & addressing inspector's items. My only minor complaints would be that I sometimes didn't get a return phone call, and the patching job was not perfectly smooth, although I freely admit this may be typical quality as I am not an expert on this. They did however add a small patching job, fixing my son's creative carpentry with the doorknob for free. Overall I would recommend them.

The contractor has demonstrated the excellent quality, customer focus, communication, and has quoted the best price. Everything has been done with superb service. The contractor turned around very quickly and also helped to set up a water heater to meet the city standards. He also took care of all communication with city.

It was my understanding that the the company(Repipe Specialists Inc.) did not subcontract out but had their own plumbers do the work.(although they had previously subcontracted out). The company repipes your house in one day. When the plumbers came to repipe, they(about 4 plumbers) were all wearing Repipe Specialist shirts. However, when I went outside, I saw that the company truck said Genmor Plumbing. Once you sign the contract w/repipe specialists, you are given the phone number of Genmor Plumbing to set everything up with. (Genmor Plumbing 408-855-8348) The plumbers were very nice, and I think they did good work. They forgot to insulate the pipes on the bottom of house and give me the warranty. The office staff did not return my phone calls, so I had to call them. The office staff gave me erroneous information as to when the plumbers would come. Believe plumbers came on time when told by the company when to come. I got a warranty from Repipe Specialists not Genmor Plumbing.

They were very good and professional showing up on time and working hard. They arrived as planned with a full crew and then determined that it would be better for us to reschedule after our bathroom tear down was completed so they could change our full shower pipes with minimal impact. They did our full house in one day, but our main line ran into a second day since it was a big job. Their prices were reasonable compared to the 4 other bids we received with the best warranty and attentive service.

THE MAN WHO DID THE ESTIMATE WAS VERY PROFESSIONAL. HE DESCRIBED EXACTLY WHAT WAS TO BE DONE AND INCLUDED PHOTOS FROM PREVIOUS JOBS TO ILLUSTRATE HIS POINTS. THE WORK WAS SUBCONTRACTED TO A PLUMBER IN OUR AREA. IT MAY HAVE BEEN CHEAPER TO CONTACT THE PLUMBER DIRECTLY; HOWEVER, WE FELT THAT WE HAD A BETTER UNDERSTANDING OF THE WHAT WAS GOING TO HAPPEN.