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"The work was excellent, very cleanly done, great knowledge and helpful information from Gert, the owner of company. Good communication from company. Would work with this business again."

"We thought we needed just our washer drain unclogged so we called the company that had fixed that before, you guys. Guys came out. Under the house they discovered rusted sewer lines. When we had our plumbing redone years ago, the company who did those did not remove the old lines. Those old lines were up against the sewer lines and were corroding our sewer lines. So we had to replace the sewer lines. A broken line just before the city line was discovered so we had to replace that too. Anyhow, we so appreciated the kind workers who smiled and waved at us. They worked around our water schedule as we have a physically disabled adult son we care for. They let us watch all the things they had to do. I took pictures and the guys were fine with that. My brand new front yard was not ruined by trenchless sewer system that went in. And my yard looks like we never had sewer lines done. It was amazing. Yes, we would recommend you to all."

"Great! Fast and really nice"

"Jim Sozzi was AMAZING. We needed urgent help with a toilet and he took care of us and helped uncover a few other matters that he also fixed. We're planning to hire him for future work. Would strongly recommend."

"Fernando was very responsive - he returned my request very fast with a confirmed time to come to my house to repair ... both cold water and hot water under the kitchen sink were leaking. He showed up at my house at the exact time he said, and replaced both valves to stop the leakage. Excellent quality of work and professionalism. We hired him again second time to 1) install a new water heater tank and a new kitchen sink faucet, and 2) a full house plumbing inspection to ensure if any unseen leakage or issues ... we are very satisfied with his services."

"So far so good. Snaking of kitchen sink with very old pipes. Hopefully snake did not poke pipes. Only time will tell. Keeping fingers crossed. They did a good job explaining and triple checked for leaks before they left. Of course they tried to upsell and gave us a metal trap they did not quote us upfront for. We would have chosen it over plastic, but price difference would need to be cleared upfront. That's the only negative. Otherwise, thus far we are very happy with the result. Thank you for coming on such short notice and on time! Super appreciated. 4.5-5 stars."

"Better Water Heater installed our tankless water heater incorrectly, creating a significant safety hazard for our tenant, an African American family of 5 with 3 small children. After a contractor from AHS reviewed the installation, they confirmed multiple issues, including code violations and fire risks. Major Problems with the Installation: Unsafe placement in a closet - The condensate has no proper drainage, which could lead to mold, rust, and fire hazards. Improper use of an evaporator pan - This pan is not intended for water heaters, creating a fire risk in an enclosed space. Oversized unit for our home - The Rinnai RU160iN is designed for larger homes. It's far too big for our 1-bed, 1-bath house, making it inefficient. Insufficient gas line - According to AHS, the gas line is too small to support this oversized unit, which could lead to gas flow issues or even pose a fire hazard. The city won't allow this installation to pass inspection because the gas line doesn't meet the required capacity. Permit/code violations - The installation was done without a permit and violates multiple building codes. When we confronted the company, they insisted their work was done correctly. Their "solution"? If we wanted the job to be done legally, we would have to pay for both the permit, their time working with inspectors, and additional costs to fix their mistakes--$995 for a bigger gas line to support the oversized unit. On top of that, they quoted us $585 for permit costs, even though the city building department told us the permit fee is only $150. Bottom Line: If you want a safe, legal, and code-compliant installation, DO NOT trust Better Water Heater. They cut corners, refuse accountability, and expect customers to pay extra to fix their mistakes."

"Good communication and fast response. Would do business again."

"Excellent job. Very courteous, cleaned up after. Great price."

"Though I am happy with the final result, I feel that TJ did a bit of a bait and switch. The person who showed up, Felipe, was from a different company. "TJ" quoted me $900 for the job and $300 to move washer and dryer to access the main valves. That's $1,200. In the end, washer and dryer were not moved. But I did ask them to replace a faucet cartridge in my bathtub, which they did. But before that, Felipe had managed to turn off the water to my unit without moving washer and dryer. He then had to cut into drywall to locate the outbound pipes, but made a mistake. The next cut he made found the water pipes but these were the wrong pipes. An emergency water shutoff to the building was required. In the end, the bill was for $1,800. They did not take credit card. No receipt was given to itemize work done. These guys, from Moor Plumbing Solutions, did work hard and got the job done but there was a serious lack of transparency from the very beginning, not to mention a near disaster."