No Problem Pools

First let me start by saying BELIEVE the 1 star reviews! We had Luis resurface our pool a project that was supposed to take a month that took 6 months. You have to stay on top and text him/call him. Weeks would go by and no one should up. They clearly are overbooked and it's whoever it making the biggest fuss gets the crew. Eventually our pool was completed. 6 months later our pool turned green. Our pool cleaner suspected a leak, but Luis required I get a leak detection report first. Fine, I paid $690 for them to say it was the skimmer exactly when my pool guy suspected, wait weeks for the repair (at this point it's the fall). Next summer, same issue. Again Luis won't take my word for it so I have to get ANOTHER report this time the report is $865. Leak is in the same place so was NOT fixed the first time. Again have to text and harass to get it fixed. It's now been 12 months and I still haven't been reimbursed. No one will respond to me. I've even submitted a claim to the BBB. They have shoddy workers and are CHEATS! STAY AWAY!!!!!

I really dislike writing a bad review but I can't really take the frustration anymore. Luis makes promises he can't keep. He also took our money but never finished our pool installation. We are so close to finishing after over a year of construction with delays and liens on our property from unpaid subcontractors. I wish Luis would get his business together. This review will serve as a warning to all new pool contractor seekers. I feel bad for Luis and all the other customers and subcontractors he will treat poorly in the future. This is an unfortunate way to run a business. I am glad some people had good experiences with Luis and No Problem Pools. We had hoped for the same but for some reason Luis doesn't want to finish our project even though we have paid on time every time. Unfortunately, his team stopped showing up. I would not place my trust in Luis and "NO"Problem Pools. I don't believe anyone should based on my experience.

The work was excellent and the guys doing the work were great, very friendly and accommodating and their work was excellent. At the beginning the communication was a little sporadic, but once we got going, I dealt mostly with Ernie, and he was so responsive and helpful, and went above and beyond to show me work they had done previously. Luis, the owner was also very easy to work with. I would use No Problem Pools for any other work I needed done and I would highly recommend them.

We are very happy with them! They're very affordable and responsive. We had a different company prior that wasn't nearly as capable.

They were very good. They were patient with me and my concerns and it went really well. The staff was very good. The only problems that I had were that they didn't speak very good English and when it came to putting on copping they had a little bit of difficulties in the corners. Everything else was fine. We decided to use them for our weekly pool service.

They have come around four to five times in past three weeks or so. They have fixed a number of different things. There was a leak in my pump they came out and fixed it, it didn't work so they had to come out again and replace something. Luis has been very good about taking care of the problem and telling me what I need for the pool. I am very satisfied with what they have done. The price sounded reasonable when he spoke to me, but I haven't received a bill yet. He told me that the regular work would be enough and I didn't need to do anything extra. I appreciate his honesty. I would absolutely refer him to friends and family members. In term of professionalism they were really professional by telling me to buy what I needed and not like the others.

Luis is excellent with communication. He's responsive with emails or will answer his phone on the first or second ring.