Merry Maids of San Jose

unknown

We have been using Merry maids for 8 months. They have broken our screen door, somehow ripped the light out of the ceiling in our living room, and have broken a few decorations. I didn't even receive notification they had broken the overhead light-that was a very unpleasant find when I got home from work. I would think they would at least leave a little note saying and quot;sorry.and quot; I have requested afternoon cleanings only and they continually come in the morning in spite of repeated requests to come later. The main office is incredibly difficult to contact. They recently moved and I had a difficulty time finding their new number. Perhaps they could have warned their pre-existing clients?? The cleaning is not very thorough-I now have to scrub mold out of my bathtub because they don't clean it very well. I mopped my floor right after they left and the water was filthy-like it had not been mopped in a few weeks. The ladies who clean are friendly, but talk on their cell phones a lot while they are working. Their English is limited so it is difficult to convey messages to them. Overall, I do not recommend Merry Maids. The cost of service is high for the quality of work.

I decided to stay with the company I already have. I thought the experience was great. They came out in a short period of time and told us exactly what they would charge us to do it. I was fine with their response, but I just did not like the amount. It was more expensive than the group I already have.

I did not really like them. They send out an agent to come and review your property prior to handing over the initial cleaners and I did not really like her rapport. I asked her straightforward questions and she gave me somewhat obscure answers. She was not really straight to the point. The price of the service was really over the top considering what cleanings I asked for, the size of my house and how clean it already was. It just did not seem like a reasonable quote. I just used them for one cleaning. At that point, I was desperate for a cleaning service so I just scheduled an initial cleaning with them but I did not think that it was very thorough when the cleaners did come. They just left things out of place. It was not a great service for the price but they were very responsive.

They were good. They did a decent job. We didn't compare their price.

It went good as well. I think that the best part was they did a thorough job and were quick about it. They were a little disorganized with their scheduling. I would use them again.

Lady in the office had to send replacements for one who didn't show. She gave me a generous discount since there was a small delay before the replacements arrived. Very good service, well done job.

They come once every two weeks. We've had a few problems with marks on the wall but other than that they are fine. They do fine with taking care of what we need and respecting our stuff. They are pretty good but not the best.

Excellent. Prompt arrival and fast workers.

.They are very good. They are very thorough and they come out to the house and make sure everything is done correctly. I am pleased with their service. Their prices are comparable.

They come every two weeks. I set up an automatic payment with them. They do a great job and are extremely friendly and gracious. The personalities of the two ladies that come are marvelous. The products that they use to clean are very good. They're punctual and if they get hung up on a job before they come to mine they notify me. The office support is very good and they always answer my questions. Their prices are excellent and the quality of their work is double excellent.

They do the job and are very dependable. I would continue to use them in the future.

They sound like a great cleaning service, but they don't provide an in house laundry service which I was looking for.

We thought they were too high, they were significantly higher than the competition. They were punctual, the people were very nice but we just thought the estimate was very out of line.

They do a very good job. They are very reliable and I feel like I can trust them. They come over every other week to clean. The only thing I have noticed is that they don't do anything extra but they do a good cleaning job. I think it's a bigger company so they are not as concerned about the individual places but they are insured and do the paperwork for you. I have to remind them to do things sometimes but they do a perfectly good job.

The actual cleaners were very efficient, friendly and fast. The management was not as good - when my housekey was accidentally dropped in the street by one of the workers, my neighbor picked it up and returned it. The next day, the company didn't even realize it was gone until I told them, even though they say their policy is for the workers to 'check in' the key after the work is done. I will not use them again.

WHEN I HAVE SPECIAL REQUESTS OR NEED TO CHANGE DATES THEY ARE ALWAYS VERY ACCOMMODATING. I HAVE NEVER HAD A BAD EXPERIENCE WITH MERRY MAIDS. I HAVE PRICED OTHER CLEANING AGENCIES AND I FEEL THEIR PRICES ARE EXTREMELY COMPETITIVE.