Journey Builders

START OF ORIGINAL REVIEW: So very disappointed that I have to leave this review. My elderly father was so very excited about having a new roof put on his home and garage. One of the most important things when dealing with this company is to ensure that all promises and statements are in writing, otherwise it’s a fairy tale. I spoke with my father the day after he signed the contract he was raving about the deal he got for a new roof ($55,000) and that he would get a rebate that he thought would be about $8,000 when he filed his taxes. There was nothing in the agreement about rebates, only a credit program he could file for to see if he was eligible. It has been going on 3-4 weeks plus since Erik S. Responded to my calls about getting the paperwork about the credit program and finishing the work on the house. The few times I did speak with him, I had to call from different numbers each time so he would actually pick up. I have called his office and left him and his manager messages. Even the compliance department won’t return my calls anymore. The company left nails in the front boards of our house and a strange black stripe was left over the white siding where the roof transitions. For $55,000 I would think they would take care of these details and answer the phone. Not leave needed clean up inside our attic storage area. No matter how slick they sound, I would make sure you get multiple quotes before signing, and ensure everything they promise you is written down in the contract. Because once they finish and pass you off to the finance company they will ghost you, no matter how often you call and no matter how many voicemails and texts you leave them asking for help.

End of our Sad Story. Journey Roofing offered us Settlement and we reached agreement after 8 month of arguing.