IVY KITCHENS & BATHS INC

The work is still incomplete and they've been really difficult to deal with. They don't communicate with each other and they don't show up when they say they're going to. I can't get a straight answer from my sales person (Sherida), the project manager (Alan), or any of the guys who've been at my house doing the work. The counters are done and they look great, but there are holes in my cabinets from where they drilled, and then left without putting the handles in. For some reason, when I call to ask when they're going to complete the work, they sound surprised. I wish I could go back 3 weeks and pick a different vendor! The new island--basically 2 cabinets pushed together with a granite top--isn't great quality, and there are a few small pieces of unfinished wood sticking out at the bottom.

I would recommend them but with a few warnings - there are language issues while dealing with them. Grace is the main project quoter and speaks English with a heavy Chinese twang. Unfortunately she being the head honcho brings this company down. She over promises and under delivers. Be sure to put a penalty on them taking longer than promised. Also you need to be extremely careful about what materials they are putting in. If you are not smart they'll slip low quality or shoddy work in. We caught every shoddy job they did and made them redo it. They have a project manager, Steve, who is very responsible - unfortunately he has no power and has to defer to Grace. On the whole I'd say go with them if you don't care about the very fine details. They are very good on pricing and my kitchen looks beautiful. If I had Steve as my manager from the start maybe it would have gone better. This was not a horror story but there definitely were some challenges.

I won/paid for an online auction, $900 worth of oak flooring. However, because I wanted it in my kitchen, they recommended laminate. Though the value was less, I was willing to go with it. They scheduled the job for 11/1 morning, but canceled it in the late afternoon of 10/31. The representative at Iping told me that they had too much work and they were going to leave the auction winners jobs till ''next year'', and that if I didn't like it, I could contact the SJ Mercury News for a refund. That's what I did, and luckily I got my money back. It was a very bizarre experience. I wish I had consulted Angie's List before I bid on this auction item. I hate to give a bad review to anyone. But I don't think customer service is their priority.

MANY WORKMANSHIP PROBLEMS, UNPROFESSIONAL INSTALLATION, AND NOT WILLING TO REPAIR THE POOR WORKMANSHIP. I AM CURRENTLY FILING COMPLAINT TO CALIFORNIA LICENSE STATE BOARD.