Ben was super fast and punctual, both in replying to my request for a quote and in providing lightning-fast service. His pricing was very reasonable and he was very pleasant to work with. We had tried to replace the door lock on our front door ourselves, but we quickly discovered that the new strike plate for the deadbolt lock didn't fit the carved-out space that the old one did and the screw holes were also different so we were stuck. The time frame from we gave Ben the green light to come fix the lock for us to the time he had the job 100% completed was less than an hour! That included the time it took him to drive to our house. Needless to say, we are super-happy with the work he did and the service he provided. He'll definitely be our go-to guy whenever we need any locksmith services in the future. Highly recommended!
Description of Work: Retrofit door jamb to accommodate new strike plate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
Philip O.
07/2018
5.0
locksmith
+ -1 more
Needed to have our doors rekeyed on a Sunday after discovering one of our keys ring sets had been stolen. Ben arrived shortly after we confirmed our address. Completed the rekeying work quickly and fixed minor issues we were having with couple of the lock sets. Having peace of mind is totally worth the Sunday service charge. We'll sleep well tonight! Thank you Ben!!
Description of Work: Rekeyed 5 exterior doors - residential
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lorna O.
10/2017
5.0
locksmith
+ -1 more
Ben was great! I would highly recommend him!
Description of Work: A key was broken in a lock on a Saturday night at my disabled son’s apartment. And he was locked out and I was out of town.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lucy H.
05/2017
5.0
locksmith
+ -1 more
Very well done, person who did the job very professional
Description of Work: Change all locks in the house doors
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Kendra O.
10/2016
5.0
locksmith
+ -1 more
I don't leave reviews but I just had to. Ben was responsive, cordial, "real," and efficient. He beat me to the house and had the job done in no time! Teenager was even impressed (and that's not easy). I would use and recommend Ben in a heartbeat. Thanks Ben
Description of Work: Re-keyed 2 locks
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Kendra O.
10/2016
5.0
locksmith
+ -1 more
GREAT! On time and very efficient
Description of Work: Re-key of front door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ramona D.
05/2016
5.0
It went really well! Ben has a great personality and a good sense of communication. It would have been easy to encourage us to get all new locks, instead of just getting re-keyed, so I believe he was honest and professional. I would certainly recommend him 24/7.
Description of Work: Had an intruder take both sets of our keys on a Saturday evening. He called and immediately came to the rescue on Sunday. Had to rekey all locks, and he also helped with deleting the key for our Honda S2000, because the thiefs had those keys also. Real nightmare, but he helped return our sense of safety, along with our security service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$168
Glenn U.
05/2016
5.0
I called for information regarding getting a car re-keyed and was given excellent information. As stated above I did not use their services.
Description of Work: I can't speak to their work because I did not actually use their service, however, the person I spoke with over the phone was very knowledgeable and helpful as to how I could get my car re-keyed. They quoted a reasonable price and said the re-key would not take very long. I decided to go with the local car dealership because it was conveniently located to where I work. To my disappointment I ended up paying $20 more at the car dealership and waited 2 hours for them to complete the work. In hindsight, I should have used the services of First Bay Locksmith. If an occasion should arise where I would need a locksmith my first call will be to First Bay Locksmith.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Marguerita S.
05/2016
5.0
I called First Bay Locksmith to cut and program my 2006 Acura key. One set of keys was stolen, and I purchased a replacement key and remote online. Ben knew exactly what I needed, and he came over the following day to do the work. Ben completed the process quickly (~20 min) since he had the right programming and cutting equipment in his van and he obviously had done this process many times before. Ben's price was a lot cheaper than my dealer estimate and less than a competitor estimate by ~$30. I will definetly use First Bay Locksmith for future locksmith needs and I will recommend him to my friends.
Description of Work: Ben, the owner, cut and programmed a replacement key for my Acura TL. Ben also programmed a new remote control for my Acura for no additional charge.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
James C.
11/2015
5.0
locksmith
+ -1 more
Ben was very professional and nice. He reaponded to my urgent service call quickly. I asked for his advice bout another door and he gladly gave his honest advice. Very nice guy.
Description of Work: Lock out service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$94
Brett B.
09/2015
5.0
locksmith
+ -1 more
unknown
Description of Work: Ben fixed a broken master lock to a front door of a listing of mine in downtown San Jose across from Diridon Station. I have used Ben many times for many lock-related needs. He is and he will continue to be my Go-To Locksmith.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
pat P.
04/2014
5.0
locksmith
+ -1 more
. He was professional but easy to talk to. I was worried because our front door is especially made for our entry and I didn't want anything to look different, including the hardware. He took time to show me how it worked so I felt comfortable.
Description of Work: Benjamin changed our lock on our front door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Erin S.
01/2013
5.0
locksmith
+ -1 more
First Bay was very responsive, professional and had great follow through.
Description of Work: Unlocking of a very old locked cabinet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$75
Carole M.
06/2012
5.0
locksmith
+ -1 more
I needed this desk opened fairly quickly and I called First Bay Locksmith and spoke to the owner, Ben. He asked a series of questions, then quoted $65 and said he'd be over in 1 -2 hours. He showed up 1 1/2 hours later and unlocked the desk and went the extra step of taking out the drawer and removing the lock cylinder as I did not want to have a key made. Ben was extremely courteous, professional and knowledgeable - he said he is available 24/7 and that he always answers the phone so the estimate given will be accurate. If I ever need another locksmith service, I will definitely call First Bay again.
Description of Work: I needed a locksmith to open a locked desk in my office as we had lost the key...
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Service Categories
Locksmiths
FAQ
First Bay Locksmith is currently rated 5 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
First Bay Locksmith accepts the following forms of payment: American Express,Discover,MasterCard,Visa
No, First Bay Locksmith does not offer free project estimates.
No, First Bay Locksmith does not offer eco-friendly accreditations.
No, First Bay Locksmith does not offer a senior discount.
Yes, First Bay Locksmith offers emergency services.
No, First Bay Locksmith does not offer warranties.
First Bay Locksmith offers the following services: Residential, commercial & installations locksmith.