Evergreen Painting and Texture painted the exterior of my two-story home in October 2010. Over the last few years, the paint has failed in a number of areas. More specifically, the paint has cracked and peeled in several areas on the trim and facia boards. The caulking at the base of the front upper story windows has again cracked and needs to be re-caulked and repainted. The paint on the stucco has also peeled and faded in several areas and the previous color of the stucco is visible along the edges of many areas of the roughly textured surface. In general, the work did not withstand the elements well and the quality of the work on the second story, which is less visible from the ground, is much poorer than what was done on the first story. Although the contract's 5 year warranty covered the preparation and repainting of these areas free of charge for both labor and materials, Hugo Guerra, the owner, did not respond to my October 2015 request for warranty work, despite the fact that the request was made in writing within the warranty period.
Description of Work: Evergreen Painting and Texture painted the exterior of my home in October 2010. The contract specified a 5 year warranty. When asked in October 2015 to prepare and repaint areas that failed, the contractor did not respond.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$4,000
Response from EVERGREEN PAINTING & TEXTURE
The above complaints was filed by [Member Name Removed] to the California State License Board in 2014, case #NA2013004241. After several months and a thorough investigation of the same complaints listed above, they determined that there was no "evidence" to proceed with any further action. The California State Licensing Board found that Mr. [Member Name Removed] did not present "clear and convincing to a reasonable certainty". The case/complaint was dismissed on April 21, 2014.
Mike M.
08/2014
5.0
house painters, interior painters
+ 0 more
The painters showed up each day (it was a 5-day job) promptly at 8:00 AM and left things very clean when they left each day at approx. 4:30. They were very quiet and did everything they could to create as little disruption of our lives as possible. They were extremely careful with all furniture that had to be moved and replaced everything just as it was. We were very comfortable with the job, since Hugo Guerra (owner) checked in a couple of times each day to check the work and see if we had any concerns. We could not have been happier with the job, and expect to use them again next year when we paint the exterior.
Description of Work: interior painting 4 rooms, hall and bath, walls,ceilings and trim
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$3,800
Lynn S.
05/2014
5.0
drywall, house painters, interior painters
+ 1 more
The work was good--but took longer than we were told to expect--both interior and exterior. Exterior also took longer--but there were some weather delays with that.
Description of Work: re-textured walls and painted interior; painted exterior
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$13,000
Kimberly R.
05/2013
5.0
interior painters
+ -1 more
Hugo and crew did a great job painting the interior of a new home that we purchased that had a terrible paint job. He was very helpful in assisting us in choosing colors. They showed up when they said they were going to and were able to accommodate us when we added more rooms to the job. They use good quality paints that made a huge difference over the cheap paint the builder used.
Description of Work: Repaint interior walls of new home that we purchased, painted new crown molding, and painted 3 rooms & some touch up on our old home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,200
Katherine K.
08/2011
5.0
house painters
+ -1 more
Hugo was highly recommended to me by 2 friends so I got an estimate from him and another company that I found on Angie's List. He also drove around with me so I could show him what colors that I liked and he helped me narrow down the colors for my home - he has a great eye for color. He is professional and easy going and I felt comfortable working with him from the start. Recently a family friend of ours that is a handyman stopped by and was impressed with the quality of Hugo's work and asked me for his contact information. I highly recommend him!
Description of Work: Hugo & his team painted the exterior of our home along with a shed, pergola and deck. The prep work that they did was extensive, much more than I expected or have seen by other painters.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,800
Lydia M.
03/2011
5.0
house painters, interior painters
+ 0 more
They were excellent. Very professional, neat, high quality workmanship and very responsive to any requests or questions.
Description of Work: Extensive sanding and prep on very dry sun damaged wood areas, special prep related to poor stucco repairs done by another service provider. Premium paint job to offset sun damage and prevent reoccurence. Exterior, garage and interior
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
KARI S.
09/2008
5.0
house painters
+ -1 more
Hugo, the owner of Evergreen Painting was phenomenal. In conducting the bid, he was extremely thorough in explaining the importance of prepping the house prior to painting (caulking up gaps between siding, covering exposed nails heads correctly, etc). He pointed out several areas of our home where and how they would address to reinforce a longer life span of the paint and the siding. He was extremely professional with excellent verbal and communication skills. He was willing to spend time assisting us in choosing the colors for our home and was very easily able to provide references. The only issue that we had was dealing with some newly installed vinyl siding. Hugo and his team caulked the 'gaps' between the siding panels which we think prevented the necessary air flow between the panel which caused it to swell and left the caulking visible (white horizontal lines) between the panels. It took a few months for Hugo to come back to remove the caulking, but he was true to his word and had it taken care of. I can't say enough about Hugo and his team. I would highly recommend them to anyone interested in truly protecting the exterior of their home as opposed to merely slapping another color of paint on their walls.
Description of Work: Prepped and painted exterior home; two story, approximately 1700 square feet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,400
JIM M.
10/2007
5.0
pressure washing, house painters
+ 0 more
I can't speak highly enough about this company! Hugo spent quite a bit of time helping us choose a color. Besides giving us the color chips you usually get from painting contractors, he offered suggestion for colors that would look good with our brick trim. He also drove by the addresses of homes whose color we liked to get an idea of what we were after. He definitely has an eye for color and he also offered some great suggestions for improving our home's appearance. The crew is polite and efficient. We were pleased with how they cleaned up after themselves each day. I felt very comfortable being home alone while they worked. At one point I needed to be gone for the day and I had no reservations about leaving them a house key so they could paint the doors. This is the second time we've hired Hugo and it will definitely not be the last.
Description of Work: Hugo and his crew power washed, prepped and painted the exterior of our home which is approximately 2100 square feet. This included caulking any cracks, sanding our porch railing and painting the front door.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$2,900
EILEEN B.
06/2007
5.0
house painters
+ -1 more
Hugo's quote was very professional. He invited me to see a home he had painted to check out the quality of his work. It was amazing. Great detail to clean lines, prep and cleanup. They power washed on Monday. They prepped on Tuesday and started painting. They were done with all the painting and prepwork on Wednesday afternoon. On Thursday they came for touchup, walk through, and final cleanup. They left the area around the house very clean and removed all the garbage. They were quick, courteous, showed up when they said they would, did an excellent job and worked around my two big dogs that needed access to the backyard. They were a pleasure to work with. The quality of their work was excellent. I'm very pleased with how the paint came out. Hugo assisted me in choosing the paint color for the house and we spent about an hour getting it set and getting the test color on the house. He is an excellent "colorist". He is great at matching colors that I showed him on houses we liked.
Description of Work: Two-tone finish and caulking job. All cracks under eaves were caulked. House was power washed and all cracks in stucco were patched. Eaves and trim were painted white. Stucco body of house was painted yellow.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,750
MARIALICE A.
09/2006
5.0
house painters
+ -1 more
Hugo was very helpful. He came out to our house with some samples and painted a few areas, so that my husband and I could see the color combinations on the house rather than looking as little paint chip samples. Hugo and his crew showed up on time, they were reasonably priced and cleaned up after themselves. Evergreen Painting & Texture really lives up to their claim on their business card ''commitment to excellence''.
Description of Work: Painted entire house and accessory building. This included new addition which required additional prep work on all new stucco and new wood.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,800
JOHN R S.
12/2005
5.0
interior painters
+ -1 more
This company was excellent. They came in and spent the time going over colors for the job. They had great ideas and they repaired cracks in the walls and fixed a light at no cost. They painted three rooms with different colors. I was extremely satisfied with the quality of the work. I would use this company again.
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Service Categories
Exterior Painting,
Interior Painting,
Pressure Washing,
Drywall,
Interior Design and Decorating
FAQ
EVERGREEN PAINTING & TEXTURE is currently rated 4.6 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
EVERGREEN PAINTING & TEXTURE accepts the following forms of payment: Check,MasterCard,Visa