Avoid this company... We spent ~$15K on Dining and Living room furniture at the Oakridge store. We encountered a defect with the dining table and both the sales person (Carol Grove) and the Oakridge store manager (Ken) provided us zero help: The table was less than 3-months old. We received the table and chair delivery without any warranty nor care instructions.This is both extremely poor quality furniture and a company without regard to customer service. I would never use Ethan Allen again and do not recommend anyone spend time/money with this company. I've since reported this company to the local Better Business Bureau, please contact me for further details: I?d like to see this company out of business ASAP. Michael Hines michaelhines@yahoo.com 408-839-2880
Description of Work: Avoid this company... We spent ~$15K on Dining and Living room furniture at the Oakridge store. We encountered a defect with the dining table and both the sales person (Carol Grove) and the Oakridge store manager (Ken) provided us zero help: The table was less than 3-months old. We received the table and chair delivery without any warranty nor care instructions. This is both extremely poor quality furniture and a company without regard to customer service. I would never use Ethan Allen again and do not recommend anyone spend time/money with this company. I've since reported this company to the local Better Business Bureau, please contact me for further details: I’d like to see this company out of business ASAP. Michael Hines michaelhines@yahoo.com 408-839-2880
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$15,000
LYNETTE L.
07/2005
5.0
interior designers
+ -1 more
THE EXPERIENCE HAS BEEN VERY GOOD. SHE HAS BEEN AWESOME. WE DO NOT HAVE A SENSE ON OUR OWN. WE ARE VERY LUCKY TO HAVE FOUND DOROTHY. SHE IS THE BEST.
Description of Work: DOROTHY HELPED US SELECT FURNITURE FOR OUR CONDO. SHE ALSO HELPED US WITH PAINT AND WINDOW TREATMENTS TO GO WITH THE FURNITURE. SHE HAS BEEN TO OUR PLACE MANY TIMES.
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Service Categories
Interior Design and Decorating,
Furniture - Custom Made,
Furniture - Sales
FAQ
ETHAN ALLEN HOME INTERIOR C/O DOROTHY ELLEN is currently rated 3 overall out of 5.
No, ETHAN ALLEN HOME INTERIOR C/O DOROTHY ELLEN does not offer free project estimates.
No, ETHAN ALLEN HOME INTERIOR C/O DOROTHY ELLEN does not offer eco-friendly accreditations.
No, ETHAN ALLEN HOME INTERIOR C/O DOROTHY ELLEN does not offer a senior discount.
No, ETHAN ALLEN HOME INTERIOR C/O DOROTHY ELLEN does not offer emergency services.
No, ETHAN ALLEN HOME INTERIOR C/O DOROTHY ELLEN does not offer warranties.