Eastman Roofing & Waterproofing Inc

They don't deserve any star. They are terrible! I hired Eastman Roofing Aug 2020 to repair my roof and paid over $5K for the service. We finally received rain, and the roof does hold up to the repair cost. Additionally, Jim Eastman, the worst business owner ever, does not stand his team's work and refuses to send a repairman to check out what is causing the water damage. They set an appointment and canceled the same day. The owner Jim Eastman actually hung the phone up in my face twice when I called to schedule a service visit from the rain damages visible inside my home. This company is terrible, not honorable does horrible work, and does not even listen to customer feedback. When you call to speak with them, they hang the phone in your face. HORRIBLE CUSTOMER INTERFACE! Please do not spend money with companies that do not stand by the service rendered.

Excellent. From estimation to execution, the team was impeccable. The recommendations were appropriate and accurate. The backdrop: all other roofers stated I needed a new roof. My roof is only 3 years old!! I called Eastman for a new roof; Eastman estimator recommended I repair instead. He looked at the roof and nailed the repairs; he estimated the roof had another 10-12 years life left!! So - a new roof at $27,000 versus Eastman's approximately $800 !!!

It went great! I think this company may have been recommended by one of your recommendations which was more geared to total roof replacement but do not remember which company it was. Anyway, we were very grateful for the recommendation.

Wanted a roof inspection before the rains came. They did it for free! Will definitely use them when I do need a new roof!!! The best!!!

They came to assess punctually. They called to schedule an earlier date than originally planned (yippee). They came when they said they would, did the work, then sent me photos as well as the invoice. SInce we have had only a couple of short rain events in the few weeks since they were here, I can't yet fully assess the success of the repair (ask me again in April). But after being turned down or not getting my calls returned by several other possible resources for the one small leak I had, I am extremely pleased with the professionalism and ease of dealing with Eastman. They also offered a 10% discount for payment within 5 days.

I called Eastman early August and talked to Cheryl who said she would get back to me regarding the next available time for an estimate. I received given a time and date for an estimate by email, along with the estimator's name and phone number. Dave, the estimator, was right on time, extremely friendly and courteous. He examined the roof and determined it could be fixed as a minor patch and repair. He took pictures to show me exactly what was involved. I was very impressed that he didn't try to convince me to replace the whole roof although he said that it would be ready for complete replacement in approximately 2 years. Within 2 days, I received a complete estimate via email after which I scheduled a date and time. They assured me that I did not have to be present at the time of repair, even though it did work out that I could be at the site. I received a confirmation via email within 2 days outlining the whole agreement. Even though they could not get to the repair for a month, that was fine with me. About a month before the scheduled date, I received an email letting me know that a time opened a day earlier which worked out well. Again, they assured me i did not need to be present. On the day of the appointment, they called to let me know that the repair crew would be there in the afternoon and the crew called later to let me know exactly what time to expect them. They arrived right on time, completed the job, took pictures to show me what they did. They told me I could send the payment in or pay online at the website. They gave me a pay early discount. About a week later, I received a thank you note from the owners. I can't remember when I have been treated with as much courtesy and respect as i was with everyone I interacted with. I have recommended them to friends and will definitely contact them with roofing needs in the future. Such a pleasure to deal with!!

It went fine, but for $120 not much happened in terms of maintenance. My roof is in very good condition just few minor items called out on a prior roof inspection. Technician applied seal around few items, and then gave me estimate to do the remaining items. Their estimate was very costly but appeared to be good quality. I did not use them for the additional work items.

I used to be the secretary/treasurer of a homeowner's association, and I was responsible for contracting repairs. We always hired Eastman to inspect and repair the roofs. Once they make a fix, it never needs follow-up work. They always show up on time and clean up well afterwards. The office is very well run -- it is very easy to make appointments. They are also very accomodating to show up on short notice to fix urgent problems.

It went well. They kept me informed. Followed up and completed the job as indicated

Roof was in good shape with only a few place that needed some gluing down. Inspector took some before and after photos and said they would send a report later. I never got a report. No issues, except for not seeing a follow-up report.

They came out for a free estimate and quote. They were very good at explaining what needed to be done and showed me photographs of the things they suggested repairing. When the worker came out, he was very cheerful and professional. He got the work done in just a few hours and also showed me photos of the repair work completed. I would definitely hire them again. In my previous residence, the HOA ended up hiring them to fix a leak. It was the same leak another roofer tried to repair but could not. Eastman was able to fix it and the worker explained to me in detail how he was fixing it and how it will not leak again. From these two experiences, you can see that they take pride in the work they do and are happy to answer your questions.

Everything turned out well. They showed on time, did the work as promised, and made it easy to schedule. I also haven't found any further evidence of roof rats in the repaired area.

We had previously hired them to replace our roof. They were easy to communicate with. They cleaned up well after the job was complete. Everything worked out fine.

-At first a manager came over and did roof inspection, suggested some minor fixes to prevent leakage -Next a person from Eastman roofing came over and did the changes. Payment was made after work was complete -The manager came over again to verify the work was done properly -Very courteous folks, the price a little high, but service very good

I requested a quote for a total flat-roof replacement. The estimator arrived and convinced me that I did not need to replace but merely patch in a few locations. Additionally, he suggested other stucco corrections, not to be done by them, in correcting additional leaks. Overall, they provided very good repairs and much free help saving me thousands of dollars in replacements/repairs. Excellent Service Provider!

We've used them several times. They do excellent work. They are thorough. The people they send out are very professional. We've neve had a problem. They guarantee their work. We had a leak after work they had done in another house and they came out right away and made the repair that needed to be done. We've used them on two different houses. They are a little more expensive than most but they do quality work and are willing to stand behind it so I am willing to pay more. I have recommended them and will continue to.

I looked up their rating on Angie's List but I actually got the reference from a neighbor. Everybody was very helpful from the person that took the phone call, the salesman that came out, to the repair person that did the repairs, and then the salesperson actually came out 10 days afterwards to check on the work. They also called me when the workers finished the work to see if I had any questions or if I might need anything else or what my opinion was. They did their own survey on their own service and I thought that was really good. I will hire them again. I also gave reference to my parents. They were outstanding! They didn't do anything wrong. They went above and beyond.

Kevin Sullivan came out and did an estimate, but since they were the last roofers to give us an estimate, we already had an idea on what the pricing was going to be. When we looked at the final numbers, they were a fair price for the amount of work involved and we liked how knowledgeable and helpful the Eastman team, including Jim and Kevin were. We gave them a deposit and scheduled work to start. The tear off crew arrived a couple of days late since their previous job took a bit longer - no big deal really. They did a great job, making sure they didn't leave bits of broken wood, shingles, whatever lying around. They made sure that the job site was clean before they took off for the day. Next came Eastman's roofers. For the next two weeks (or so), a couple of roofers worked on our house full time. Just like the tear-off crew, these guys did a great job and I can't find anything to complain about them. While these guys were doing there thing, the gutter crew arrived and installed our new gutters. Just like the Eastman experience thus far, they did a great job without issue and the whole roof was starting to come together. Finally, the job was complete, and it looked good, even though it took about an extra week to finish - nothing that we were concerned about. Of course, they also managed the permit process, and made sure that went smoothly. Finally with the job done, we inspected the work that Eastman performed and found an issue. The spacing between our soffitted eaves and the newly installed gutters was large in some spots. In general, as we walked around the house, the two are tightly pressed against each other, but there were two 6' sections where this wasn't the case. In the first section there was a gap of about 1/2" and in the second over an 1". When I brought this to the attention of the foreman, he explained that the issue was with the way the eaves support were constructed in this older home. His explanation made sense, but I expected Eastman to fix this since a) the previous eaves/gutters didn't have this issue and b) we had spoken with Eastman at the start of this job to address problems like this as they come along (which we would gladly pay for of course). At this point the entire job is complete (from their point of view), so they're not keen on doing any work. Kevin came back out and tried to explain to us that this is not a big deal, that it was cosmetic. Our response was that even if it is cosmetic, for $35,000, I expect the roof to be better than what was there previously, and this was not the case for this area. After some too and fro, eventually Jim Eastman came out and spoke to us. He understood what the problem was, and essentially kicked the can down the street to the gutter company they hired out, saying that we should have them fix it. He assured me that the gutter company will be able to close that gap. When the gutter company came out, the foreman chuckled when I explained the situation to him: it's a straight solid run of gutters, the eaves are what's drooping, and he is to fix this? Regardless, he gave it his best shot and was able to close the gap so that we could caulk it. The gutter company could only fix one area not the second since the latter had a much larger gap that would potentially need some fixing up of the eaves, that he said he would just do gratis. At the end of the day, everything was addressed, but no thanks to Eastman Roofing. Rather than manage this situation with their contractor, we had to speak with the gutter contractor and resolve the situation on our own. That would be okay if it weren't that throughout this experience, Eastman Roofing seemed much more keen on closing the books and kicking the can down to the painters (for caulking a 1"+ gap) or gutter people (to straighten a single run of gutters) or even us (we're too picky) than try to see if they can spend the hour or so that the person from the gutter company spent to fix the issue. It is for this reason that I knock their score down a bit. In short, Eastman Roofing seems to be a highly competent roofer who does a good job at a fair price. For our job, they took longer than they originally estimated, but we didn't really care about it. There were no substantial issues with their work, just the one medium-to-minor one described above where we felt that Eastman Roofing doesn't stand behind their work.

It was a very good price. They were great to work with and easy to communicate with. They did everything they said they would do. Everything came in very quickly. Overall, I was very happy and I would definitely recommend them.

Eastman did a great job repairing both the rental house I lived in and my current home. They are professional, clean, on time, efficient, and have wonderful customer sevice. I would recommend them to anyone.

Roof was due for a refresh of the wood shakes. The turnaround from the initial call to when Eastman (Dave) came out and did the initial estimate was within a week and the estimate was emailed the next business day. Very responsive. I also got estimates from other roofers and Eastman price was competitive. I later noticed some dry rot on the eaves. Eastman came out a second time for another estimate. Turnaround time from call to written estimate was 5 business days. Very responsive. Dave was straight forward and the condition of the roof and his recommendation about doing the dry rot repair. Dave told me that I could wait 4-5 years and address the issue when I replace the roof. The dry rot would spread, but would not reach the main body of the house. I got a similar recommendation from another roofer as well. For peace of mind, I decided to do the dry rot repair which was about 2/3 of the total cost. The turnaround, after signing the estimate to when the work started was 2-3 days - excellant considering it is the rainy season. There was a minor mix up and Eastman had to reschedule the dry rot repair for the next day. During the entire process, Sally in the front office was very responsive to my emails.

We encountered minor leaks last Fall and were not sure what caused them. Eastman provided the best plan for diagnosing the problem and did not try to rush us into trying to get the work done prematurely. The problem occurred only around skylights where the foam had been improperly sprayed so that it interfered with drainage. When it was time, Eastman checked the whole roof for dampness under the foam, fixed the problem, and recoated the whole roof. Eastman also repaired the shingle roof where it had been improperly installed. Finally, they were kind enough to do a minor fix at a very reasonable price after the main job that was required by my mistake -- not noticing we need another drain. I researched firms that do foam roofs thoroughly and found only one other firm that was competitive; even that firm was much less careful. Everybody I contacted at Eastman was courteous and care was taken at clean up. Warranty was appropriate also.

From the time that Dave gave us the two quotes and knowing we were going to have the exterior of the house painted in about a week, Eastman put an ASAP on our repair work and Marcelo came out today and did all the repair work and did a stellar job. Marcelo told me, when he was finished, that the repair required more than orginalley thought and he repaired all that needed repairing. This is the second time we have used the services of Eastman Roofing and Waterproofing and would not hesitate to recommend them. The entire staff, Dave, Sally, Barb and Marcelo are included, worked with us on scheduling for coming out to do quotes as well as when we needed the work to be done - BRAVO. It's nice to work with a company that makes their customers feel like the customer is still important!

Very thorough and punctual in their work. Followed up by phone and did a physical inspection of work a month later which was really appreciated.

Had estimate within a day and work completed two days after I signed estimate.