Earls Pest Control

I have been using Earl's for the past year. The previous owner of my house used Earl's for a rate of $65 per month and Earl's gave me the same rate when I moved in. When I moved into the house, I had an ant issue during the first month. Earl's was spraying the outside of the house on a monthly basis. Due to the ant issue in the house, Earl's sprayed the relevant rooms twice in order to get rid of the first ant problem and then I did not see ants again until 11 months later. Then we had hundreds of ants within the house. I would call Earl's and they were responsive in sending someone out to check it out. However, I did not want to spray certain rooms due to an infant. The technician that they sent out recommended spraying on the outside of the house again and then killing the ants I saw on the interior and he did not recommend bait in the house since he said bait would attract ants. In any case, I continued to have ants over the next 2 months. It got so bad that finally, they sent another technician out who baited and sprayed under the house and was much more thorough on his work. So far, I have only seen a couple of ants since the other technician came out. I am angry since Earl's now increased my monthly rate to $110 saying that I am a problem client. They say that I caused scheduling problems (which is not true) and that I would not let them do what they need to do in order to get rid of the ants (which is only not to spray where the baby sleeps/plays) and that if I want to take my business elsewhere, that I can. And if I stay with them, they would not guarantee that I get the better technician. I feel that I should not have had an ant issue to begin with if they were spraying my house properly on the inside and that my rate should not be hiked up from $65 to $110 per month if they are going to give me the same service which apparently was not good enough since I did get an ant issue. They also said that if I call them with an issue that requires an extra service call and that if I don't let them do what they suggest, that my warranty will be void and they will charge me $110 for the house call. In any case, I feel like they were not being honest with me and are not working well with me which makes me upset.

For about a week I heard scampering noises in the bedroom ceiling, where the roof sloped down to the outside wall. I assumed it was rodents, but could not see any signs in the attic. The county inspector identified an entry point under the gutter and suggested that I seal it and set out bait or traps. But I hoped to have something done sooner, if possible. I contacted Earl's as they were the only company answering phones on the Saturday of a 3-day weekend and they would come out that same day. But, the service tech just set out 5 bait cups in the attic. Then my Homeowners Association sealed the entry point. After that, I twice spied an adult squirrel trying to get in the sealed up area but I never heard the scampering in the ceiling again. About a month later I peeked into the attic to see if the bait was still there and I found two dead juvenile squirrels by one of the bait cups. I was really surprised because there was never an odor.