DAY & NIGHT FURNACE CO

Because I have a Day & Night brand heater, I made the mistake of assoicating these people with the furnace manufacturer - they are not. They came on a Saturday in the winter and after a few minutes of analysis informed me the hot surface ignitor was bad and needed to be replace. Cost: $275!! When I balked at the price, the man told me I could pay $50 for the appointment and repair it myself. He wanted me to decide on the spot, while I wanted a few minutes to jump online and get a rough idea of typical part/service costs. Due to the pressure and rude attitude, I decided to trust my gut and pay for just the visit. Sure enough - the part was about $40 at the local furnace supply store and took 5 mintues to install - very easy. I was proud to have saved myself serious $$ and from not being ripped off. I would NEVER use these guys again. When it comes to integrity, they have none.

THIS MAN AND HIS COMPANY ARE A RIP OFF. I WAS TOLD THAT A SERVICE CALL WAS $70, WHICH WOULD ALSO BE THE LABOR CHARGE IF A REPAIR WAS DONE. THE ONLY ADDITIONAL CHARGE WOULD BE PARTS. I WAS NOT HOME WHEN HE MADE THE REPAIR, MY WIFE WAS. HE CHARGED HER $70 FOR LABOR AND $593 FOR THE PART. THE PART WAS $22 AND THE LABOR TIME WAS ABOUT 10 MINUTES. THE TOTAL CHARGE WAS $663. I CALLED HIM TO COMPLAIN ABOUT THE EXCESSIVE CHARGE, AND HIS COMMENT WAS "ARE YOU AGAINST A BUSINESS MAKING A PROFIT, I CHARGED YOU THE GOING RATE." I AM ALL FOR LOCAL SMALL BUSINESSES TO MAKE A REASONABLE PROFIT. THAT IS WAY I CALLED A SMALL BUSINESS. BUT I DON'T NOT EXPECT THEM TO TAKE ADVANTAGE OF PEOPLE. IF I WAS HOME I WOULD NOT HAVE PAID $593 FOR A $22 PART. MY WIFE TRUSTED THIS MAN AND WAS TAKEN ADVANTAGE OF. I CALLED A PARTS DISTRIBUTOR AND 2 OTHER FURNACE REPAIR COMPANY'S. ALL SAID THIS PERSON OVERCHARGED. ONE SHOULD EXPECT TO BE CHARGED BETWEEN $150 -$250 FOR THIS TYPE OF REPAIR.