Chandler's Plumbing

1. Installed tankless water heater on a spot not at a proper clearance height. Failed inspection. Had to reinstall machine. 2. Installed tankless heater and water softener with 20 small pieces of (untreated) plywood to hold together. Of course pieces of cut plywood rot with time. 3. Over threaded pipe. Instead of replacing that damaged part, the worker left it untightened and gas leaked. I told Chandler that I smelled gas. He said I was probably smelling carbon monoxide that is released from the machine. I told him that I will call PG&E because the smell did not go away. Chandler's response was "I wouldn't do that if I were you." 4. There are currently about 50 holes on the sidings from all the "fixes" of the poorly installed systems. They are not going to repair that. 5. They installed "recirc" which another plumber (of Chandler's) said was wrong. He took it off and left my sink unhooked to plumbing and without water. I asked when this will be completed, Chandler's response is "leave me alone." and there is no more response. I am reporting this company to all organizations that can help this company do better and not hurt other home owners.

The worker (Gavin) was great. He did a great job. The heater is working great. The only issue has no invoice.

He was able to give us an estimate over the phone for the model we wanted. When I called to schedule, they came the next day and completed the work. It took only about 2 hours and they were professional and courteous, explaining everything they did. They even replaced some worn hose parts. Beautiful job.

Electronic water shutoff valve installation

Chandler's had the best price, and even better service. Was able to schedule to meet our needs. Masks worn and all current health and safety protocols in place. Sorry our new house is so far away we can't use them for stuff there. We will however use them for the rental houses we have in San Jose when the need arises.

Chandler responded to my Angie's List contact within minutes of my request for bid. After explaining my problem to him, an appointment was scheduled for later the same day. The onsite plumber, Josh, then called me and was able to fit me in even sooner, which was nice because I had water leaking into my garage. Josh was friendly and professional, and had my problem fixed quickly at what I found to be a very reasonable price. I would highly recommend this company. - Chris, San Jose, CA

They were supposed to show up and they didn't. They rescheduled for 10 the next day and then didn't show up. When I called at 11 they said I was no longer scheduled. They did not call to let me know. Apparently my job is too small for them and they aren't going to do it.

He was very nice and provided a reasonable quote.

so far so good. We will see if it lasts. This seems to need to be done every couple of years.

Quick and efficient

Ray was on time and professional. He tested the kitchen sink and laundry sink to verify that the pipes were properly cleared.

It all went great. They arrived within their time window on the same day I contacted them, quoted a fair price, got the work done quickly, and were courteous and professional.

Guy came on time, but didn't have the right equipment. He said he'd call back that afternoon, but didn't. I went with a different plumber.

Started out as checking the reason for a leak of an old toilet and decided to replace the toilet. Ray, the worker, was professional, knowledgeable, with a helpful sense of urgency - he was able to purchase and install the toilet in the same day - on the spot. I would hire again. YAYYY!

I think anytime a company engages a customer and makes a commitment, sets an expectation, and then misses them that a review should be done. This was the case with Chandler plumbing. I invested 30 minutes of time including a half day off from work to meet with a rep from Chandler. Polite young guy came out and we went over a punch list of five items. I explained that I was motivated to start work asap. I was told that his boss was going to get back to me with a quote, but that he was not available due to taking a landscaping contractor test. That was the last I heard from Chandler. I sent a follow-up email asking when I could expect a quote. Again, nothing. Two weeks later I did get a "thank you" email for allowing them to make a bid - which I never got. If the plumber is not organized enough to even get back to the people he's supposed to bid on, how reliable of a job will he do, and how responsive will he be when he's actually on the job site?

I have used Chandler's Plumbing several times for small things (toilet valve type of stuff) and also big projects (replacing water heaters). They have always been professional, thorough, and competitively priced (though not very punctual). The price always ends up as quoted or very close. Most recently we had an issue with a leaking water heater that resulted in some mold growth/drywall damage. Ishmael was able to quote a complete solution (mold remediation, drywall repair, replace water heater and leaking valves), meaning I didn't have to reach out to multiple companies and try to coordinate all their schedules together. After I pointed out that his workers tracked dirt all over the carpet, Ishmael immediately offered to pay to have the carpets cleaned (i.e. he took responsibility rather than making excuses). I would absolutely recommend them for any plumbing project, big or small.

They were neat, clean, and very pleasant. I was very pleased.

dug a 6'x9' hole to remove a broke sewer line and didn't hurt my fence extremely happy with service. they bent over backwards to get the permits from the correct location. also I accidentally broke a hose connection on a copper pipe and they were able to fix that as well

Show up on time

It went awfully bad. This company have to be removed from Angie' s list ASAP. Plumber was unprofessional. Ordered wrong cartridge. Installed with big gap where water during showering can get inside wall. I Showed him how to fix the problem. Lost plug for handle. I have to order plug from Kohler for $16.67. I asked for reimbursement and they agreed to send me check. It took them about 4 weeks to send check. When I received that that they sent bounced check and my bank charged me additionally $12 for it. In addition I would like to discontinue my Angie's list membership and I want my membership also reimbursed.

It was frustrating(sad to say) but in the end it was fixed and its not leaking anymore and drain was unclogged. The goal was successfully accomplished.

Called Sunday evening with the request due to the old water heater failing and needed the work to be completed the next day Monday, which by the way was a holiday. Josh showed up at the appointed time and did a great job. Thanks

Arrived on time, told me what they were going to do and got to work. What I thought would be a 2 hour job turned out to be a little longer by 2 hours. I can't complain since I'm not the expert and from what I observed, they used quality parts and installation was professional.

unknown

Chandler was wonderful! He showed up on time, with the new water heater, and was very polite and professial. He got the job done in a timely manner and cleaned up after himself. I was very impressed with the way he performed his job because I have had some horrible experiences with other handyman/plumbing companies. I would definitely use him in the future if I have any plumbing issues! Great work!