Benjamin Franklin Plumbing San Jose

Problem was diagnosed most cost effective method was replacement rather than repair

Total job was completed as scheduled. Took two visits to complete final inspection.

I live in an old house in Palo Alto. It has been more than 16 years since the last remodel was done. Everything is due for broken-down.This time, the dish washer broke down, and water leaked underneath the floor. That means I have to replace the vinyl and the sub-floor. This is no ordinary job - I have to remove the dish washer, remove the vinyl, leave the sub-floor underneath to dry up, then install the vinyl, then install the dish washer. I used Benjamin Franklin for a previous job. I love their service and called them back. All these years, I never called back the same plumber twice, because I never found one which I think is professional and knowledgeable. But I kept looking.They came and disconnect the dishwasher. The plumber was professional and completed the job efficiently and fast. However, when I used the water faucet later that night, water jetted out from an outlet under the sink. I called them at 10:00pm. They were fully booked the next day. But they did accommodate my request and sent a technician very early in the morning, as they treated this as an emergency since the problem occurred after their work.The technician arrived around 8:00 am. Within 5 minutes, he diagnosed the problem and informed me the issue: my existing installation was an old, quick and dirty, not-up-to-code installation, and could not work independently of the dish-washer. It is a rare scenario and seldom happen nowadays ( yes, the installation was done 20 years ago ) and that was the reason why the first technician overlooked this. To solve the problem, he needed to replace the installation and make it up-to-code - that means the job was more than just dis-connecting the dishwasher, it was to upgrade the existing installation. But because they overlooked it in the first place, they were going to do the upgrade free. All in all, the technician finished the job in 15 minutes. And everything worked.I am so impressed with the service from the company that I asked the name of the technician - he is Kevin Bueno - and thanked him for his excellent service. I have used different plumbing companies all these 16 years in hope of finding one that is knowledgeable and professional. Now I found one, and it is a company of great integrity who stand behind its service.I was so impressed with the service that I checked to see whether they clean drains or not. I always used another company which has close ties with the city. Now I am going to switch to this company. Besides, I plan to remodel my house in the next year or so. I definitely will have them to do all the plumbing for me, including installing the tankless water heater. Their price is competitive amongst licensed plumbers, and may be a little bit pricier when compared with non-plumber doing plumbing jobs. But I tried it before. For non-plumbers doing plumber job - they look 3 hours to do 10 minutes work, at the end of the day, you may be able to save 10%, but it is really not worth it for the time spent, and the quality of the work that you get. Highly recommend.