Bay Area Express Moving

We still talk about how hard the young men worked in preparing the house for the move. Glad to see a new family is now enjoying this beautiful old home with their new memories, the house that keeps on giving!

It was a complete nightmare! STAY AWAY!!! I gave very detailed descriptions of exactly what they would be moving with exact box size and count, along with a description and size of all the furniture/appliances and mics. items, but once it was on the truck I was hit with a $9,000.00 increase. It was like my belongings were being held for ransom! Not only did they over charge me, but they either stole my belonging or lost them, not to mention how much of my items were damaged. I can't get back all the family photos and personal belongings that were lost or thrown away! The rest is materialistic things. There needs to be accountability for how there allowed to treat people this way with no recourse. You never think it could happen to you!! Trust all theses reviews. If you use this company, it will happen to you!! ENTER AT YOU OWN RISK!!!

Tragically!! Absolute worst experience of my life. Not only did they upcharge us once many of our possessions had been loaded, they lost/stole almost half of our items and damaged many more. It's now been almost a year since the move and we still haven't gotten over the devastation. If we could give a less than 1 star rating we would.

Bay Area Express moved my family to San Diego last month. Very nice crew and for us the price was great . They pro packed all of our belongings.

ABSOLUTE NIGHTMARE! BEWARE! Where to begin... I guess the beginning, I spoke with Randy, nice enough guy, told be the history of the company, whey they are better than others, and their pricing is lower because they do not outsource to other movers, that they do all the work themselves and they are local.. All sounded great to me! Randy was very easy to work with he called back when requested, and even provided a quote over the phone! I expressed my concern that no other company does this, that they want to come out, he assured me as long as there were no extra items at the time of the move, it would be right on the money. I called twice to add more than originally stated and he was able to give me the updated amount.. All seemed good to go.. fast forward to moving day. The movers were to arrive at 1pm, they did not get to our house until 6, they said they were stuck at another job..at 8pm, they stopped working and stated they would have to come back the next day to finish...the nightmare begins to unfold.. the mover stated that I had double of what was originally noted and that the price was going to be a lot more than what was quoted...so here we are they have half of my belongings on the truck, and I am now backed into a corner to either pay double of what was quoted or they are not coming back..(Hostage situation) I felt I had to choice I had to give the ok, or who knows what would have happened to my things. I tried calling Randy several times, left messages, emails, and nothing back from him to this day (Classic Bait and Switch). Day 2..the fun continues, they get the rest of our things and are supposedly in route to our final destination. They are to arrive in 12 days..(cross country Move) on day 12 I call as I have not heard from anyone, supposedly the truck had broke down in Missouri.. no call, no warning of being late, nothing. But things happen, so we wait..and wait..and wait..it is now day 18, and they will be here in 2 days. A completely different moving company show's up..they were a total mess, (although friendly!) they left all the moving blankets because he didn't want to unwrap them(the only good thing out of all this, we have 20 moving blankets!) our antique desk has been dismantled into three pieces, and the wood is split, all of our dishes and platters have been shattered, three mirrors shattered, our shark vacuum is missing, our entire patio set is missing (we got the cushions however!) the back of a chair is missing..and we received the legs for a table that is not ours, as well as 5 rugs that are not ours...I called Randy the manager, he stated he would work with us to issue a claim with their insurance company, Fair enough, I issued the claim, and have heard nothing in return..I have tried calling the insurance company, and emailing as well, with no return call, in fact no way of actually speaking with a live person.. and no email response. I Emailed Tony explaining this, he was to reach out to them and get back to me with a resolution, and now of coarse he has gone missing as well, will not call back, or respond to my emails. We have since replaced the vacuum, and bought new dishes, but are left saddened by the experience, We try to support local business as much as possible, and I am not one to leave bad reviews as things happen, and sometimes you cannot control that, but as a business you can however control how you respond to these situations. I would not recommend this company to my worst enemy and I hope for your sanity and wallet that you pass them up for your moving needs.