BAKER'S LOCK & KEY

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Called them to help with a door lock (that I tried to replace and got stuck with), and they responded in really good time, repaired the damage I had caused, and re-keyed the lock I was trying to replace (which was better than the new lock I was trying to put in!). Were punctual, very responsive, and got the job done. That's all that matters.

Excellent responsiveness, very professional.

I had a lock that we had lost the key for. It was for a pinball machine so it was not a common key and was needed to get into the game. There are two locks on the machine and luckily one of them we could take off and bring in to the shop. From that, they were able to make a new key that worked perfectly.The service here was fantastic - from the initial phone inquiry to the work that was done.

Excellent - same day service. The owner is great as was his installer Jorge - I've used them before and would recommend them highly!

Warning: they have the wrong closing time on their web site. I removed all my home locks and drove over there, only to find they close at 1pm on Saturday, instead of 2pm like their homepage said. I went back on Monday, and they re-keyed the locks for a reasonable price, but then they forgot about one of the custom keys I ordered, so I had to write a second check for a single key. I probably just should have gone somewhere else instead.

The house call was $70.00. They came out just a few hours after I called. They were prompt, professional and arrived on time. I would use them again. He was very helpful because we have a rare door latch and if he hadn't been able to fix it I may have had to replace the entire door. This is because there is only a centimeter between the deadbolt and the actual latch, so there would not have been enough room to re drill and install a new latch because modern latches have a much larger face plate.

Very well indeed. Very responsive; came faster than one might expect. Technician was an expert. It took 5 minutes.

The only complaint I have is that they were running about 20 min late and didn't call to warn me. That said, they were VERY responsive when I called to check in. I had made the appointment earlier that day, so I realize this tardiness may be due to the fact that they squeezed me in to an already full schedule. They also made up for it by throwing in a couple of extra copies of my new keys. The gentleman who helped me was very friendly, professional, and did excellent work. I would definitely use them again, and already recommended them to a friend.

Dawn did not arrive on time, but called in advance to let us know she would be about 30 minutes late. No complaints on that front from me. She quickly rekeyed the four exterior doors. She was not able to repair the electronic gate lock in place, but took it back to the shop and returned about an hour later with it (completely fixed). She was very friendly and helpful in showing us how the electronic lock worked, telling us how to find the manufacturer's manual, letting us know about warranty dates, etc.

Baker's Lock located the problem with the door latch and informed me what needed to be done to replace it.

I was very impressed with the locksmith's work. When I told him that I wanted to replace the door knob on the door, he stated it did not need to be replaced because it was still in good condition. He was very honest and looking at ways to save me money. I replaced it anyway because it looked weathered.

He got to the house and pulled out the interior and exterior door knobs and dead bolt and reinstalled them with some minor modifications. He knew exactly what to do and did not hesitate or look bewildered at any phase of the job. The job took 30 minutes and I timed him from the time he rang the door bell to the time he was done and his billing was exactly right. It was a nice experience not to have to address any "inflated time issues"!

Excellent. We had a tough schedule (between finishing the floors and moving) and they were great. Came when we needed them, redid the locks, let us know that a couple of the locks we thought needed replacing just needed cleaning, etc. Also answered questions about a floor safe.

Called them and the lady locksmith arrived promptly within the hour. She rekeyed all the locks. Even made suggestion for us to in the future change the lock for the front door, as the one the builder got for us was of poor quality.

Punctual and professional. New keys and locks work perfectly.

Called Baker's Lock & Key Service (had left messages for two other locksmiths that I had found on Angie's List, but they did not return phone message, though I only waited for two hours, as it was a repair that needed to be done ASAP). They came at scheduled time, and I was thrilled to see that our locksmith was a WOMAN! I know that this is a sexist comment/thought, ect., and that there are many, if not most honest and safe men, but as a mother with small children, and someone who has survived a violent crime, I was thrilled to see Dawn. She came in, assessed the job that needed to be done, went to work and had our deadbolt working within half an hour. She made a suggestion that we should try all of our keys into the lock, since I had given her a copy( which apparently was not that great of a copy) of the original key and she needed to make slight adjustments in the locking "stuff" in order to make my key work smoothly.

I called them first thing in morning, they were in an hour and finished in another hour. Excellent service.

Jorge, the mainstay locksmith at Baker's, arrived a little late, but redeemed himself with his workmanship. He was very straightforward with his evaluation of our Baldwin lock, which was not installed properly a couple of years ago (by our carpenter). He explained how temperamental the Baldwin locks are and was able to tackle a challenging job that it seemed only a seasoned pro could do.

Once I set up the installation, after some delay in getting the kick plate, all went well. The installers came out and did the work in one hour.

I had service on the same lock a year ago by a different company. The prior company took twice as long and charged twice as much. Bakers was on time to the minute (9am), and the locksmith obviously knew exactly what he was doing. In five minutes, the lock was in brand new condition! The locksmith was also a really nice guy. Because I was so happy with the service (And good service is rare these days), I called the owner of the company to express my appreciation for the great service.

She was very good. I thought 75 was a bit expensive, but I didn't care at the time. I would of paid 100 just to get in my house. She used 2 tools and went pound, pound and the door opened. She did that in just a few seconds. She came out right away.

HE WAS ON TIME TO RE KEY LOCKS. VERY NICE, AND GOOD PRICE. DID NOT HAVE TO REPLACE HARDWARE. DONE IN 1/2 HOUR.

WE NEEDED NO DOWN TIME. THEY CAME AND DID THE JOB RIGHT AND PROMPTLY, THE FIRST TIME. NO EXTRA SALES PITCH.