Art Appliance

DO NOT USE ART Appliance! 'F' is generous! I hired ART to work on both my home refrigerator, and our commercial HVAC unit. Over the course of almost a year, he failed to correctly repair ANY unit that he touched, and left every unit in worse shape than when he arrived. After 9 years without needing service, the home frig needed gas added. ART did this in such a way that it needed gas again a few months later. And again, a few months after that. He convinced us that the only way to resolve the problem was to replace the compressor. When it failed again a few months after the new compressor was installed, I gave up and brought in Toms Appliance for a 2nd opinion. Toms found that ART had installed the WRONG COMPRESSOR for my unit. It cost more than $1000 to undo the 'work' ART had charged $1500 for, and get the correct part in the frig. The commercial HVAC experience was even worse. Among other things, ART: - Used the WRONG GAS to charge the system, damaging the compressor (had to be replaced, $2000+) - 'fixed' the rooftop compressor, by REMOVING THE SIGHT GLASS. Interesting how this would prevent me (or any technician) from verifying the gas level in the system. - repeatedly 'charged' the system with more (EXPENSIVE) gas, in such a way that it failed again within 6-12 weeks. What a racket! I'm convinced, based on the physical evidence, and the statements of professionals who actually knew what they were doing, that ART was basically 'fixing' our problems in a way that guaranteed their failure, three to six months down the line. This set him up for a recurring revenue stream from unnecessary repairs and service calls. Yes, we thought about suing ART, but we have a business to run. Use him at your own risk - you'll regret it at your leisure.

I'm sorry that Art and I could not resolve the issue without Angie's List's assistance but the issue is now resolved and Art and I had a friendly chat a few minutes ago.

The guy tried to do something and that didn't work. It ended up being that it was really just his advice on how to work with the dishwasher that helped him out. He was very professional and very experienced. He had good communication skills. I didn't select the company. My wife did. The price was fair.