AEC ALARMS

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unknown

AEC Alarms are good at contacted me with any issues. The alarm system they installed is easy to manage.

I went with this company in 2006, mainly because they were local. What a mistake. The installation was horrible, they dinged walls and drilled with out concern or accuracy, some times needing to make multiple holes. On the windows the glue/ caulking that they used was slapped on, clumpy where it should be smooth, but i decided to let it go, we could fix the walls that they ruined and the bad window installation. Had one case where the alarm did go off, and they contacted SJPD. There were numerous connection problems over the years, and all they would do is remote test the system, to come out would be a charge. I decided that I would cancel when my contract was up. In thier contract I knew of the 60 cancel policy. So I called, but they required it in writing. So I fax it in. Somehow, that fax was misplaced and I am stuck again in another year contract. I figure that having a company monitor my house is not a bad idea, so I just go with it. 2010 rolls along and I hit my cancellation window, I fax in my written cancel request. A few months later I get another bill, so I call. The gal there gives me the run around, but says she will take care of it, becasue guess what? They do not have record of my fax, AGAIN. Then this January I receive another bill stating that I will be sent to collections if I dont pay the year in full. They dont seem to get that I have not wanted thier service for the past 2 years, so I call, I speak to Anh who wrote the letter, she say something about a manager calling me. The next time I call, Anh is no longer with the company, big surprise. Who ever answers the phone this time says a manager named Poi will call, and he does but I am in a meeting and cant pick up. I call him back 3 more times, he is never available. finally someone who admits to being new helps me, says they will speak to the manager and call me back. The call back is pointless, all she will tell me is that I will be sent to collections, I offer to pay the year so far ( not going forward) even though I have tried to cancel twice, she has nothing to say. I want to speak to a manager, so I am put on hold for 10 mintues to have her come back and say he is not available, oh, and I will be sent to collections. I try to set up a time to call him, she cant do that says he will call me back. Nothing..... I dont want this company to have my money, part of me wants to take the credit hit to provr a point. They have horrible cutomer service and they string you along when they clearly mess up. I would not reccomend them to anyone

The quality of the service is in general good. We only have the occasional alarm and in general they handle them correctly. There was one instance where they did not follow the agreed protocol in response to an alarm. Now the problem -- they just notified me that they are changing the billing system and they want permission to automatically deduct the monthly fees from my bank account. I do not like giving this authorization to vendors and I rarely do it. The alternative to giving them this authorization is to pay an extra $3 per billing period. In my case this is effectively a 2.5% price increase. Their service is already expensive compared to competitors and in an industry where costs are going down due to automation and technology this is unacceptable. Switching to automatic billing should reduce costs not increase them!! I feel that they are taking advantage of the fact that it is difficult to switch monitoring service providers -- and they make it difficult by not providing the information I need to switch. (I own the hardware so I am free to switch) To add insult to injury the authorization form is very broad and effectively gives them authority to withdraw funds from my bank account “on a regular” basis in unspecified amounts!!

Estimator brought in sample panel + alarms + demo. Very thorough. Quick response to phone calls / email. Quick installation (3 guys, 1 hour). 2300 sq ft corner house. Call centers always answers when we call 'cuz we accidentally triggered an alarm. Good price for cellular based system.

Great job. They told me what they would do, they did it and there were no surprises. They were flexible on a number of items and were willing to work with me. I tried to get two other companies to provide quotes and they refused to do it over the phone. They wanted to come to the house and meet with me.... which is a big waste of time and it is their way of putting the high pressure sales pitch on. AEC was willing to work with me over the phone. After the installation they have been great. Answered all my questions. I own the system so in two years if I want I can move it or go to another central monitoring solution I can. Their web based interface is great. Not sure if others provide the same.

My friend told me this company was great. I agreed with my friend. They are cordial and they are very easy to work with. I only pay about ten dollars a month for them to monitor my home alarm system so that pleases me. They are much less expensive than other companies so I know I am getting a good deal.

I thought they did a very good job. They did explain and recommend certain things to me prior to the installation. There were 3 people doing the work and the job was done very professionally. I could have done a contract with them for a discount to monitor the system, but I chose not too. I would use them again for an installation service.

We discussed the project with AEC in early December, 2005. We gave a first-week of January deadline, which they said was no problem. We had several weeks of delays waiting for parts. AEC told me parts were not available, but I called online retailers who told me they had the same parts in stock. Decided to proceed with installation prep-work the third week of January even though parts still were not in. Installation was scheduled, but no one showed up. Installation was rescheduled and installers arrived late. Parts arrived in early February. On day of scheduled installation, AEC called to say installers were tied up at another job and they needed to reschedule. Installation was rescheduled. Installers arrived and had to redo the work that was already done because first set of installers ran the wrong type of wires. Everything was installed, but one part was not functional and another one was semi-functional. Many more issues, but out of space to describe.

The technician completed the job in a timely and professional manner.

Although there was some initial confusion over what kind of system was being installed, AEC responded well and was flexible with our schedules. They arrived promptly and finished the work on time without any "surprise" additions to the quote. Their representatives spent time with us explaining the system and how it worked, and displayed great patience and politeness. We have had the system installed for more than eight months now and their ongoing service is also excellent; responsive, polite and professional.

This is the third time I have used this company for installation of a residential burglar alarm. I have always been satisfied with their work and the value of their product.

WE NEEDED THE ALARM AS SOON AS POSSIBLE. WHAT WE LIKED ABOUT AEC WAS THAT THEY WERE THE ONLY ONES WHO ACTUALLY CAME, and THEY HAVE THE LOWEST PRICES. THEY ALSO STOOD THERE UNTIL WE KNEW HOW TO USE THE ALARM.