Abbey Carpet & Hardwood San Jose

Spoke to Greg M. from Abbey Carpet and he did an excellent job getting hardwood floors installed in my house. He gave me an excellent price quote and made everything go smooth as possible. Franklin then came to my house and did an excellent job installing the hardwood floors. His work was clean and very professional. i would highly recommend Abbey Carpet. And ask for Greg to assist you.

While the people at the Abbey store were nice and very helpful, I can't recommend the company for anything other than simple jobs with easy to install carpet. I ordered an expensive Fabrica carpet that had an embedded floral pattern implemented as a raised regions with a slightly darker color. This makes for a challenging seaming job requiring an accurate pattern match and perfect edges. The team installed the carpet and complained about how the end of the roll had been damaged during shipping ( after they had finished the install of course ). This left a seam across the entire master bedroom 4 ft from the wall. The seam varied from perfect in the closet area to mediocre on one side of the room and terrible in the most visible area when walking into the room. The installers gave me 3 "excuses" for this 1) damaged carpet, 2) estimator should have specified a longer roll so there would be no seam, 3) Over time I would stop noticing it so it was fine. Also during the install they damaged paint on the doorway to the closets by dragging the rough backing against the molding ( trivial to fix of course ). More troubling was the custom curved molding under the bath room vanity seating area surface. They broke it in half by running into it during the install. The owner came out a couple of weeks later and agreed the seam was unacceptable and we scheduled a repair visit about 3 weeks out, and he indicated they would bring out a replacement board. We disassembled the bedroom again and the same 2 installers showed up to fix things. The board they brought would never have worked ( unable to be formed to the curvature ). The asked me if I had received the replacement carpet piece for the fix, I said I assumed they would be bringing it. Calls to the owner were to no avail as he as on a flight somewhere. Instead of doing the right thing they just pulled up the carpet in the worst area and shaved 1/8" worth from the damaged side and stitched it back together. When they had finished and showed me the result, it was better than before but still inferior to the perfect seam in the closet. They also failed to fix the mediocre area commenting that they were only told to fix the worst spot. While I'm willing to give someone a chance to fix things, they only get one chance especially when the visits are so disruptive. The broken board remains unfixed and I've engaged someone with a wood shop to custom fabricate the piece. As you can imagine, I regret my choice of Abbey Carpets and perhaps reading this review will save you the same fate.

They are not the cheapest in San Jose, but after talking to the owner, I understand why. There are those that shop on price and those that just want a smooth pain-free experience. I am extremely happy with the customer care I got. They were there every step of the way, helping me choose through to installation and follow up. thanks Steve!

They did a good job. After the carpet was installed we saw a few areas which needed a little trimming and work. They sent back their team the next day to promptly fix the spots that needed work.

I last used them a couple weeks ago and it costed me about $15000. Things went very well. They were professional and they did quality work. The owner came out to the house to look over everything.

I needed my carpet edges refinished after a remodel and the manager there said they do not handle installed carpet unless they were the ones that installed them. That said, he did not turn me away, but referred me to one of his contracted installers who he said would do an excellent job for me, and he did. I was most appreciative, as I went to 2 other carpet places and they just told me that they could not help me.

I used them in August and I spent about $8000 with them. They removed all the carpet and the hardwood in our house, replaced the carpet in the upstairs hall into 3 smaller bedrooms, replaced the carpet in the master bedroom, living room and dining room with hardwood and they replaced the hardwood in the downstairs hall with new hardwood. They had good selections and they tried very hard to accommodate my schedule.

Set up an appt. to measure family room on a Saturday. I got tied up on sat and we rescheduled for the next tuesday they never showed up and no phone call

Overall experience was really nice. Pete was very helpful and showed us different carpets. I'm always overwhelmed when I walked into a carpet store as there are so many choices. I would go back again when I have more time to shop.

They were on-time, professional and polite. This was a two-day job because of the size of the job. we asked that they split the work across a week-end - working of Friday and finishing on the following Monday. And while we had opted for them to movethe furniture, splitting the job allowed me to pack and unpack between worked days.

We got the best quote from Abbey, after all the discounts.But their measurements were way off, and when my wife and I tried to convince them, they did not budge. We were short of time, so still went ahead with them. In the end, they were left with more than what we told them, they had ordered extra. Ultimately, we had to pay approx $150 more for that. The quality of carpet installation sucks!!- I had 4-5 staple pins removed from under my feet in just one room.- The carpet makes noise(like gap between carpet and pad) at a few places, which is annoying for me.Will try and get hold of them, as they promise life long installation warranty.

There was a problem with the staircase, so I called them, and a specialist said that part of the flooring needed to be removed, and they replaced it, and I'm not pleased with it. I'm trying to get them to come back out and fix it. They didn't tell me they were going to use one of the empty bedrooms to do all of their sawing, so when I came home, there was saw dust all over the room, and the clothes weren't out of the closet. I haven't even told that to the manager, I'm just trying to get this done first. The wood is beautifu, it's a great job, it's just the small details that make me go crazy.

I visited the store to select carpet and flooring. Service was excellent, there was no pressure to rush into a decision. I was given multiple samples to take home and even sent a larger carpet sample from the factory at the sales representative's recommendation before I made a final choice. Install dates were quick and the installers were all professional and customer focused. It was a great experience.

Installed hardwood floor: 2008Installed bamboo flooring: 2009Most recent service call: March 2012.

The salesman I dealt with on the phone was very responsive and eager to provide a good deal. But ultimately they did not have the level of quality stock I was looking for. Also, a woman in one of the showrooms was not very friendly, barely gave the minimum service and clearly gave the impression that she didn't want to deal with customers. That was an extreme turn-off for me. I had to go there twice and got the same indifferent, rude attitude both times from this same woman.

It went really well. Jerry helped us and was great explaining all the pluses and minuses of each carpet. He had advice on color, and was on time when it came to measuring for the carpet. The actual installers were great as well. Very nice, on time, and they did a great job. FYI, this was the second time we used Abey.

From day one, our experience with Abbey Carpets has been excellent! My husband and I were moving into a new home and wanted some interior remodeling done in it before we moved in. We had precisely 2 weeks to get all the remodeling done. After shopping around for quotes through several in-home estimate appointments, we zeroed in on Abbey Carpets because of sheer professionalism, competitive quote, and willingness to help and advise regardless of whether we did business with them, and willingness to work around our really tight schedule. We selected the carpet from them and used their installers to install too. Their crew came in on the exact date and time of installation and did a wonderful job in about 3-4 hours. They removed our old carpet about 1000+ square feet, installed new carpet and even left us with the remaining carpet from the roll they brought, all without any mess. Jerry Phillips is the gentleman we worked with from start to finish and I have to say that he made our whole experience (including shopping for quotes, carpet selection, price negotiation, installation, etc.) informative, easy, painless and seamless. He was a thorough professional and not once did we feel that he was being pushy to get our business or giving biased opinions on certain products. From the day he came to our place with samples to the days after the installation was done, we were very impressed with his prompt follow-ups, availability, helpfulness, and friendly and professional demeanor. I am an architect myself and I work with building industry professionals all the time. I can certainly say with confidence that Jerry Phillips and Abbey Carpets as a company have been one of the the best people in the business to work with. I would totally recommend them to anyone who needs a flooring installation.

We were very pleased with the salesperson, Karen, and the three installers. They cleaned up after they were done and were very professional. Our experience was overall very good.

They did not bring guides for closet sliding doors and had to come back to put them in, but they did an excellent job, were very polite, neat and clean, and 3 years later the floors still look perfect.

Their quality of work and professionalism was excellent, superior and outstanding. They worked very long hours and got the work done in two days. They moved out furniture, ripped up all the old carpeting and put in new carpeting and baseboards in only two days. They stayed until around 7 pm each evening. They did an amazing job and I was very impressed with how good the guys were. The salesman came by both days to check on the workers and make sure everything was going well. I have recommended them to other people already. We didn't really shop around but we felt we got our money's worth. The price even included an upgraded pad. The baseboard itself was only about $1,800.

Excellent in store service. Salesman was good at showing us the differences between fabrics and their pros and cons. Was good at helping us pick a color that was dark enough for our needs, but not too dark. Was extremely patient with my wife and I who have difficulties making decisions. Let us take home many samples so we could think about it. Installation was on time and top quality. We got a patterned carpet and you can not tell where the seams are.

They did everything that they said they were going to do, they didn?t leave a mess behind, and we were very pleased.

They are also called Conklin Brothers. They are great and really responsive. They were actually having a sale and their pricing was excellent. I had two other quotes and the personalized service and pricing was far better than the other companies. Because they were having a sale, their pricing was excellent. I would absolutely use them again.

The salesman took us through the different choices including the pad. We ordered the carpet and set up a time to have it installed. The installer came on time and did a great job.

Everything worked out just great. It was pretty expensive, but, it was a big job. He really did do a great job. I just looked at it like wow, what a big difference. It was great.