A-1 Heating and Cooling

The A1 Team was on time, diligent in their diagnosis, experienced in their recommendations, fair priced, and took great care of us.

I simply must express my utmost satisfaction with the A1 Heating and Cooling team, spearheaded by Ramon, Louis, Rodrigo, and Elmer, who handled our HVAC installation impeccably! Their performance was truly exceptional; not only did they install our system flawlessly, but they also took the initiative to address minor household issues, ensuring everything was in perfect order. Their demeanor was professional, and they diligently tidied up after themselves each day. Every team member remained focused and committed to completing all assigned tasks. I strongly doubt that smaller companies would have demonstrated the same level of dedication. While some companies may have chosen to cut corners, A1 Heating and Cooling prioritized quality without inflating the price—making their service an outstanding value. I also want to give a shoutout to Bill for his help in suggesting the perfect system for our needs. Working with him was a breeze—he's knowledgeable and great to work with, making the whole process smooth sailing. Bill's expertise really made a difference and added to the overall positive experience with A1 Heating and Cooling. They even provided a comprehensive tour of the attic and installation areas, demonstrating meticulous attention to detail with the application of aluminum foil tape and other materials. Unlike the occasional sloppy work seen with contractors, their craftsmanship was flawless. Additionally, Rodrigo graciously rectified an issue in one of the installation areas at no extra cost. Such exemplary service cements my decision to entrust future projects to A1 Heating and Cooling. Their work truly deserves commendation!

Have worked with A-1 twice: to fix a furnace and a loose dryer duct. Great experience both times: fast appointments, excellent work, clear communication. Would definitely recommend.

A1 Heating and Cooling installed a replacement two-stage, four-ton HVAC system at my home late last year, 2023. Miguel and his team did a great job. His whole team showed up and were very professional. They were quiet and they cleaned up after themselves each day. Each of Miguel's teams worked diligently the whole time they were there on all the tasked assigned to them, including upgrading my electrical disconnect near the outside condenser coils. I doubt the smaller companies would have done all this. I feel that some companies would have cut corners, but A1 didn't do this. And the price was actually lower than some of those other companies. So it was a great value. After Miguel was done, I looked upstairs in the attic at the air handler/evaporator coils area, and the final result looked like something out of a brochure. All the aluminum foil tape, etc., was applied with care, and it showed. It was not at all sloppy work like you get sometimes with contractors. Miguel even fixed something in one of my zones that was not right. He increase the size of the branch ducts to my smallest zone to a ten-inch duct to increase airflow to that small zone. And it was done at no extra charge. A couple months after all this fine work was done, I noticed a few action items that I thought might improve the job. A1 sent Francisco over to work on it, and his professionalism and attention to detail was excellent also. It turns out that the problem was my fault. I just needed to be more aggressive with swapping out the filter. He showed me this fact without trying to make me feel dumb about it. In the end, Francisco even made a modified filter for me because the original installers (not A1) did not make the intake register properly. The "box" for that register was not made square, which means that *no* off-the-shelf filters fit. I need to fix that register, but Francisco created a filter that will work until I get that fixed. All this makes me want to give that job to A1 Heating and Cooling also. Good work.

Horrible Customer service and backed out of quote I received an estimate and accepted it but since I live in a condo I need HOA approval to move forward. After waiting a month, I received approval on the units and scope of work provided in the estimate. I let A-1 know I received approval and they sent someone out for final measurements. That evening I get a new quote, with completely different units and a major change in scope of work. They didn’t mention anything to me on these changes when they were here in person. This is a bit suspicious to me, it seems like they purposely mislead me. Somehow the price was the same for a less efficient unit with many added fees, including a crane for $900 I called to get an explanation and was told “you don’t need to accept the quote”. They said now they need a crane because it’s too difficult to move the unit through the stairway… $900. They also said they stopped selling the original unit I was quoted. This all seems like critical information to share since they knew I was waiting for HOA approval. I would need to resubmit based on different units and the need for a crane instead of using the stairs. Obviously they don’t care and didn’t want my business. Before writing this I tried to give them a 2nd chance by calling the CEO, no call back. Horrible customer service, backed out on the promised quote

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See above!

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The service turned out good.

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Began on time and finished early.