Taskrabbit

Taskrabbit is the WORST! I’ve attempted to resolve my issue with the customer service team, but unfortunately, I haven’t been successful. I reached out to some of the Executive team for assistance but have been ignored. --------------------------------------------------------------------------------------------- In had quite a frustrating experience with TaskRabbit on Friday, March 28. Initially, I encountered an issue with the tasker who came out, and I contacted Customer Service to resolve it. Then, I faced difficulties trying to reschedule another appointment online, so I called and was advised to try using the app instead. I successfully scheduled a new appointment for the next day, March 29. However, the tasker messaged me within an hour saying that he could not come at the scheduled time and asked if a later time would work, to which I agreed. He also inquired if I had everything needed for the job. I wasn’t aware that I would need a bracket, and I realized that a piece of wood in my closet is in the way, so it would need to be removed before the bracket can be mounted. With this in mind, I canceled the appointment. To my surprise, I was charged for the cancellation. I didn’t realize there was a time limitation for cancellations, and given that my closet setup wouldn’t have allowed for the bracket anyway (something the tasker would have discovered during the job), I don’t think I should be charged for a mistake that wasn’t entirely my fault. Additionally, the tasker had to change the time, and I was flexible with that change, so I hoped they would understand my situation. I kindly requested that they refund the cancellation charge. Keith from customer service emailed me back to say he would only credit my TR account and I emailed back saying that due to the negative experience I've had, I would not be using this service and would find someone else to do the work. He still wouldn't agree to a refund so I emailed back again and said the below: I am requesting a refund. The tasker would not have been inconvenienced in any way. He emailed me shortly after I scheduled, asking if he could come later in the day, and I was happy to accommodate the request. When I learned that additional work was required on my part before the scheduled work could be completed, I immediately canceled so that the tasker would have the opportunity to accept other appointments the following day, especially on a Friday night. He was not inconvenienced at all.