They exceeded every expectation possible. I hope that they may be interested and available to do some major interior renovations. Re: the process, they were more than reliable, more than respectful, and more than professional. They were wonderful to work with, and it has been the best experience ever. I couldn't be more satisfied. Although it went a tiny bit above the original approximate estimate, as it was bound to do given the tremendous unknowns, I think that they did about ten or twenty times the initial work proposed, and Seth fully told us what was happening on a regular and sometimes daily basis. Everyone who has seen it is equally blown away and more than impressed, and I couldn't recommend anyone more highly.
Description of Work: I am more than satisfied (and truly blown away) by all aspects of the service provided, and the absolute ease, good faith, communication and innovative problem solving along the way by Seth, Perry and their amazing team. We initially were desperate to keep our back stairs from collapsing. Our three level Edwardian unit in SF was built in 1890, and the stairs had crumbled with dry rot. We later learned, and Seth and Perry completely fixed, so many more horrendous problems with our house. Other contractors either wouldn't give us an estimate or gave us bids about 5 times as much. We were so discouraged after meeting with many contractors, and in retrospect, it was the best thing that happened. After the outstanding work of Seth and Perry, including the most professional process and unbelieveable results, my dream would be to never have to work with any other contractor in the future. They are just the best people that I have found in the past 10 years of ongoing work on our place. Initially, Seth called us back immediately and met with us multiple times on the weekend which was most convenient for us (and above and beyond, from the other contractors we have worked with/talked to). He immediately came up with innovative problem-solving solutions, given our somewhat impossible budget. After we received a detailed estimate within one day, we immediately signed a contract with him. He rearranged his schedule so that he, Perry, and their crew could start the work immediately. He dealt with the permit/inspector issue immediately and so smartly, to ensure no huge surprises. He was up front in telling us that due to the horrible condition of the entire structure, they wouldn't know what else they may find until they started the work. He fully lived up to his commitment by uncovering many more problems, communicating them to us immediately, and then creating the best solutions. So, not only did they completely rebuild the entire stair structure, but they replaced all of the burned out electrical wiring that was about to start a fire, they saved the back of the house that had been sinking into the ground by jacking up the house and reinforcing every part of it, they bolted and secured the entire back of our house, they repoured broken concrete that was part of the initial problem, they painted the stairs, and then they painted the entire back of the house and a fence as well. They worked with us on the design, the look and the materials, and then they took our limited vision to the next level of perfection that I hadn't thought possible. Not only did they keep our house from crumbling, but the back of the house looks like it should be in a museum, as it is a true work of art.