Scent Tek

Great service! By phone, they explained what would be done and quoted a price. The inspector and his dog arrived on time and did a thorough inspection. The dog was very well behaved. Happily, no bedbugs.

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After I visited my sister in Florida, she called me and told me she had a major bed bug inspection, so I needed to get an inspection at my house. She told me she hired a company that used dogs to sniff out the bed bugs, which she said was the best way to find them. I researched the pest control companies on Angie's List and found Scent Tek. They have dogs they call Sherlock Hounds (very cute name) who are trained to sniff out bed bugs. Scent Tek does not do the work to get rid of any bed bugs that are found; they just identify if you have an infestation and if so can refer you to other companies to get rid of the bed bugs. By not doing that work, Scent Tek has no incentive to tell you that you have bed bugs in your house when you don't. That is a big positive. I emailed Scent Tek one night with some questions and the next morning received an email response and a phone call. I spoke to Kevin, who is one of the owners and who was very helpful and took the time to answer all of my many questions. I was concerned that they would not be able to do a proper bed bug inspection because I had so much and quot;stuffand quot; all over my house. Kevin assured me that unlike a visual inspection by a person, the Sherlock Hounds need very little space to sniff out the bed bugs, and we would only need to move things if the dog smelled any bed bugs. I was relieved that I did not have to clean up a very cluttered house before they arrived. We scheduled an appointment for the next day. I was very happy that they were able to come so quickly. On the day of the appointment Kevin and Sherlock Hound Rhys arrived on time. Rhys is the cutest little doggie you can imagine. Kevin explained how he would work with Rhys throughout the house. Although I was not allowed inside the rooms while Rhys worked, I was allowed to stand right outside each room and watch. When he was ready, Kevin threw a ball into each room and Rhys followed the ball into the room, and then sniffed around the room, with Kevin prompting Rhys to make sure Rhys sniffed around the entire room. This was repeated in each of the rooms. It was quite an interesting process. In the bedroom, where I had unpacked my suitcase after returning from Florida, Kevin visually inspected my bed in addition to Rhys' inspection. Lucky for me, Kevin and Rhys did not find any bed begs. Overall, I was very pleased with Scent Tek and highly recommend them to anyone else worried about whether you have a bed bug inspection. Below is a picture of Rhys from their web site.

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When I discovered that we had bugs in our house I freaked out. It was hard to reach anyone because this was right around the holidays but Kevin from Scent Tek called back and practically on NYE and talked to me to set up an appointment as soon as he was available. The best part of it was that he made me feel better about this crappy situation we were in and that it can be solved. Truly professional and nice to speak to. We had the original inspection with Brent and his awesome dog. After that we had multiple inspections (to clear house after treatments). We found a bug in the house between the two treatments and both Kevin and Brent came by the house to inspect independently for double confirmation. They are so nice to work with and just awesome guys. They also gave us amazing discount after the original treatment. I would recommend that everyone who suspects that they have bedbugs in their house get these guys in to do a canine inspection to determine where all you need to treat. They were super helpful and truly professional and saved us money down the line on realizing which areas of the house did not have to be treated.

They gave us some advice and options on how to avoid them in the future. They did a pretty good job and I would recommend them to others.

The person who came out was extremely friendly, punctual and highly informative. Overall I had a positive experience and would use them again. I recommend their services.

When we had a bed bug scare, online research on bed bugs and businesses that do detection and extermination led me to Scent Tek. When I phoned to inquire about their services, they were very generous with their time, knowledge and advice. They spent 30 minutes on the phone with me, asking questions, answering my questions, explaining their services, and explaining possible methods of extermination (which they don't provide), should we discover that we had a bed bug infestation. Never did they pressure me to hire them. Later that day, we decided to engage their services and they came the very next morning (a Saturday). They were very punctual, well dressed, very polite and friendly. They looked at our daughter's welt-riddled arms and commented that the welts looks smaller than bed bug bites, but they couldn't be sure. They explained once again what they and their dogs would do to search the home. We opened some drawers, pulled bedding back, opened closet doors, made all our suitcases and other travel cases/purses, etc. available to the dogs. The search was surprisingly quick, but very thorough. We were fortunate to have a happy ending. No bed bugs were detected (to the disappointment of the dogs, I think). It turned out that our daughter's welts were the result of a virus. I would absolutely hire Scent Tek again if needed. Moreover, I highly recommend the company to anyone dealing with the possibility of a bed bug infestation.

The job was fine. They were on time, seemed to be knowledgeable, and did a reasonable inspection.

I thought Scent-Tek was great and very professional. The company is run by two brothers and one of the brothers came. They have several trained dogs and they get them at the pound which I like. The technician had a little vile of bed bugs which is used to make sure the dog is sniffing for the right thing. I thought the service was excellent. and the price was reasonable. The only thing I didn't like was that the technician said the dog was 90 percent accurate - which left a 10 percent chance I had bedbugs. This alarmed me but the technician said he was confident there wasn't any. And as it turned out, he was right. The promptness of the company's responsive was excellent. I filled out a request online on Sunday afternoon and they called me Sunday night and scheduled the sniffing for Monday. They arrived on time. I should point out a mistake I made. When I thought I had bedbugs I should have called Scent-Tek but instead I called an exterminator. The exterminator came and sprayed my bedroom for bedbugs - this violated company policy because they found no evidence of bedbugs beyond my itchy welts. After they sprayed the bedroom I got worried the bedbugs might have spread to the rest of the house and called Scent-Tek. If I'd called Scent-Tek first I'd have same myself a great deal of work and turmoil and unpleasantness. In the future if I think I have bedbugs, I'll called Scent-Tex first.

When I phoned one afternoon to inquire about their services, they asked detailed questions and provided extensive information about their services, bed bug symptoms and treatment options in the event of an infestation. They were very generous with their time and knowledge. We scheduled an inspection for the next morning. They were punctual, professionally dressed, very friendly and even had business cards for their dogs. They were extremely thorough, both in gathering information from us and in inspecting our home. To our great relief, no pests were found. But, thanks to Scent Tek, we felt we had sufficient information to know how we would have treated our home had it been necessary.