Magic Plumbing

Would I use Magic Plumbing again, ABSOLUTELY NOT!. They were supposed to be onsite between 12 and 3 pm but showed up at 4 pm, left at 4pm for another job, came back at 5pm, left at 6pm for another job, came back at 7:30 pm and are still working onsite at 8 pm. Obviously there are doing two jobs at once on different sides of Golden Gate park. To explain, I made an appointment on Saturday for Sunday since Magic Plumbing said they were running behind on Saturday. I asked for a morning appointment and they said I would be notified in the morning as to my appointment time. At 10:30 I received a phone call that the technician would be onsite between noon and 3 pm. I called at 3 pm and they said the technician was running behind, that they could not reach him and that there was no ETA for his arrival. I escalated to the dispatch manager who told me both technicians were working on one problem in the Richmond district. He said they had to run out to their shop by Candlestick but that both would stop by my place in the Sunset to look at the issue of the leak in the kitchen ceiling. One technician came back as promised at 5 pm, worked for about an hour and then said he needed to run to his truck in the Richmond district to get a tool for a rusted bolt. After 1 hour and 15 minutes I called the technician and he said they had run into additional issues on the Richmond district job. Magic Plumbing was obviously doing both jobs simultaneously using both technicians on two separate jobs on either side of Golden Gate Park. After 1.5 hours both technicians came back to the Sunset district. It is now 8 pm and both technicians are still working on an issue that was supposed to be addressed between 12 and 3 pm.