Kimberly Reyes Interiors

The construction company, with which I had regrettably
contracted, took many months to finish the job. 
I had kept in touch with Ms. Reyes through emails. We intended to honor our
contract. She assured me she would be ready to go whenever the time was right,
as we had never established an official time line of any kind. I emailed her
(3xs) in March of 2013 to move forward, at
her convenience. No response.
April 24, 2013, figuring she grew weary of waiting and the
fact that I had heard nothing from her all this time, I emailed her a
suggestion:,
Deduct your initial consultation fee; please refund me the
rest of our money. Thank you?
Suddenly she had plenty to say:
April 24, 2013 she promptly
responded:
?I have not been working my
business as I have been spending time with
my girlfriend that is going
through breast cancer. My daughter has now
come up with a health issue that
needs attending. Your project was to
be tackled during a certain
timeline and I made myself available to
you. My business and schedule
are planned in block for projects.
To date - I have spent well over
the number of hours agreed upon
taking care of the contractors,
all of the correspondence and trying
to connect with your sister. You
actually owe me money at this point.
As I have told you verbally...
All of the correspondence by email and
phone adds up. I have it all
logged and have still been willing to do
things for you. I bent over
backwards to be accommodating and you would not have
pursued and won the issue with
the contractor without my support and
guidance. I do not deserve this
message or the negative
correspondence. This time period
was not allocated for you or your
project. This time was set aside
for my friend. When we spoke on the
phone I told you that I would
not be available during this time
period. You said, that you
understood. You may cancel the contract at any point.
That is my right as well.
However, you must know that you
have actually used your hours a long
time ago. The contract also
states that the deposit is non-refundable.
I have been kind and helpful. I
am sorry that you are unhappy that I
did not jump when you demanded.
I was very clear about my
availability.   
How could she have spent the remainder of the monies on our
project when we never discussed it? There is no truth to her accusations as she
never communicated with us about anything, much less her personal business. I
had been the one emailing; contacting her, not the other way around.
 
April 28th, 2013, I responded:
We have little knowledge of what it is our $1650 bought.
Provide us our itemized, monthly billing statements detailing expenses
concerning our kitchen remodel.      
April 28, 2013- she continued to
rant
 ?I would be happy to. I will also let you know
that I will be billing you for any additional time spent on correspondence or
anything else. I have been very understanding and kind. I was extremely helpful
and open with you.
I don't appreciate the last
hostile correspondences. I have been doing this for two weeks short of a year
and was still willing to give you more. I was VERY clear that I would not be
available during this time period. However, you are insisting on having this
resolved immediately.
All of this was thoroughly
explained to you. I realize that it has been a year. So please take into
consideration that my rates are $150 per hour. I bill on the quarter hour for
all services: emails, phone calls, shopping, travel time, dealing with any and
all issues and home visits are billed on 2 hour minimums....
I made two visits to your home
at 7 hours. That alone is $950.00. Five hours of actual in your home time and 2
hours of travel time. I only charged you for a half hour each way. I have been
more than fair at every stage.
There were 55 emails to and from
you. I emailed your sister, upon your request 6 times. 61 X $37.50= $2,287.50
I made six phone calls to your
contractors. Emailed them 8 times and helped you with correspondence both with
your contractors and wording with your attorney. I spoke to and was contacted
by the State Contractor's Board. $600.00
This is not counting the
numerous phones calls to and from you or to your sister. (These logs are in my
office. I guarantee that the hours are more than the emails.)
Initially I did product research
and resource options in your area. (These logs are in my office- I can tell you
with vendor visits, internet research and contacting merchants that there is
way over 25 hours just off of the top of my head) minimum $3,750.00
I am not in my office. But, I
would be happy to break this down in a more detailed way when I return. I will
be charging you from now on. As you can see from above... the project hours
have far exceeded the entire project scope. I am sorry that you do not realize
or remember the time invested, how helpful and encouraging I have been.
However, we are far past the scope of this initial contract. Funny thing is
that even though I had done so much, I was still willing to help you and your
sister.
It has been a year. I know that
you have been through a lot. I am not going to take this personally. However, I
do not deserve this.
Let me know if you would like to
pay me to create something more detailed. Our contract does state that it is a
non-refundable deposit and that either of us can end the contract if we choose
to. It is at this point that I would normally renegotiate with a client. I do
not see how that is at all possible. I am actually in the right to be able to
collect for the rest of the time that I have invested above and beyond the
initial deposit. However, I had not intention of doing that. I was just trying
to help you because of your situation.
I wish you the best and I wish
you well. I do hope that you find someone as protective of you as I was AND
someone of quality that will not take advantage of you like your previous
contractor.
 
How could she even begin to know what we wanted in our
kitchen? There were never any phone calls let alone drawings or floor plans
from her nor did we meet for even a second time to discuss shelving, tile, flooring,
cabinets, etc. There was never any communication between us concerning any of
this. We do not know about which clients or whose remodel to which she refers,
but it is certainly not us or ours.
April 30, 2013 I responded:
We have little knowledge of what it is our $1650 bought. At
the risk of sounding not only redundant, but "hostile" as well,
provide us our itemized, monthly billing statements detailing expenses
concerning our kitchen remodel. Thank you       
April 30, 2013 she continued to
berate me:
?This is an official document
that I am providing you with written notice that I am ending our contract. I
will forward the email correspondence part within 48 hours. That alone is more
than $1,650. I am out of state as you have been told numerous times.
I was not there just to keep you
company on the phone and for

Stay away from Kimberly Reyes Interior Design or she may do
this very same thing to you. I called her to schedule a meeting at my house to
negotiate a kitchen remodel. She arrived, I explained the situation, she agreed
to wait until my bathroom remodel moved forward, and on May 25th, 2012, I paid
her  $1650.00 by writing her a check  (a retainer fee) to reserve her services. She
promptly cashed it on May 30th, 2012.
I never saw her again.
Due to circumstances beyond my control, the construction
company, with which I had regrettably contracted, took many months to finish
the job.  All the while, I had kept in
touch with Ms. Reyes through emails, keeping her abreast of the situation
because I had every intention of honoring our contract. She assured me that she
would be ready to go whenever the time was right, as we had never established
an official time line of any kind. Sure enough, the time finally arrived when I
was free of the bathroom remodel and I could now concentrate on the kitchen. I
emailed her (3xs) in March of 2013 to move forward with the kitchen project, at her convenience since so much time
had passed, but she did not respond.
  On April 24, 2013,
assuming that she had grown weary of waiting and the fact that I had heard
nothing from her all this time, I emailed her a suggestion:,
?If you have tired of the idea of working with me, deduct
your initial consultation fee and please refund me the rest of my money. Thank
you?
Suddenly she had plenty to say:
On April 24, 2013 she promptly
responded:
?I have not been working my
business as I have been spending time with
my girlfriend that is going
through breast cancer. My daughter has now
come up with a health issue that
needs attending. Your project was to
be tackled during a certain
timeline and I made myself available to
you. My business and schedule
are planned in block for projects.
To date - I have spent well over
the number of hours agreed upon
taking care of the contractors,
all of the correspondence and trying
to connect with your sister. You
actually owe me money at this point.
As I have told you verbally...
All of the correspondence by email and
phone adds up. I have it all
logged and have still been willing to do
things for you. I bent over
backwards to be accommodating and you would not have
pursued and won the issue with
the contractor without my support and
guidance. I do not deserve this
message or the negative
correspondence. This time period
was not allocated for you or your
project. This time was set aside
for my friend. When we spoke on the
phone I told you that I would
not be available during this time
period. You said, that you
understood. You may cancel the contract at any point.
That is my right as well.
However, you must know that you
have actually used your hours a long
time ago. The contract also
states that the deposit is non-refundable.
I have been kind and helpful. I
am sorry that you are unhappy that I
did not jump when you demanded.
I was very clear about my
availability.    I wish you the best,
Kimberly Reyes?
How could she have spent the remainder of the monies on my
project when we have not even discussed it? There is no truth to her claims as
she never communicated with me about anything, much less her personal business.
All this time, I had been the one emailing and contacting her, not the other
way around. Had I not, I never would have heard from her.
On April 28th, 2013, I responded:
Kimberly,
At this time, we have little knowledge of what it is our
$1650 bought. Provide us our itemized, monthly billing statements detailing
expenses concerning our kitchen remodel. Thank you      
 
On April 28, 2013- she continued
to rant
 ?I would be happy to. I will also let you know
that I will be billing you for any additional time spent on correspondence or
anything else. I have been very understanding and kind. I was extremely helpful
and open with you.
I don't appreciate the last
hostile correspondences. I have been doing this for two weeks short of a year
and was still willing to give you more. I was VERY clear that I would not be
available during this time period. However, you are insisting on having this
resolved immediately.
All of this was thoroughly
explained to you. I realize that it has been a year. So please take into
consideration that my rates are $150 per hour. I bill on the quarter hour for
all services: emails, phone calls, shopping, travel time, dealing with any and
all issues and home visits are billed on 2 hour minimums....
I made two visits to your home
at 7 hours. That alone is $950.00. Five hours of actual in your home time and 2
hours of travel time. I only charged you for a half hour each way. I have been
more than fair at every stage.
There were 55 emails to and from
you. I emailed your sister, upon your request 6 times. 61 X $37.50= $2,287.50
I made six phone calls to your
contractors. Emailed them 8 times and helped you with correspondence both with
your contractors and wording with your attorney. I spoke to and was contacted
by the State Contractor's Board. $600.00
This is not counting the
numerous phones calls to and from you or to your sister. (These logs are in my
office. I guarantee that the hours are more than the emails.)
Initially I did product research
and resource options in your area. (These logs are in my office- I can tell you
with vendor visits, internet research and contacting merchants that there is
way over 25 hours just off of the top of my head) minimum $3,750.00
I am not in my office. But, I
would be happy to break this down in a more detailed way when I return. I will
be charging you from now on. As you can see from above... the project hours
have far exceeded the entire project scope. I am sorry that you do not realize
or remember the time invested, how helpful and encouraging I have been.
However, we are far past the scope of this initial contract. Funny thing is
that even though I had done so much, I was still willing to help you and your
sister.
It has been a year. I know that
you have been through a lot. I am not going to take this personally. However, I
do not deserve this.
Let me know if you would like to
pay me to create something more detailed. Our contract does state that it is a
non-refundable deposit and that either of us can end the contract if we choose
to. It is at this point that I would normally renegotiate with a client. I do
not see how that is at all possible. I am actually in the right to be able to
collect for the rest of the time that I have invested above and beyond the
initial deposit. However, I had not intention of doing that. I was just trying
to help you because of your situation.
I wish you the best and I wish
you well. I do hope that you find someone as protective of you as I was AND
someone of quality that will not take advantage of you like your previous
contractor.
Kimberly Reyes?
 
How could she even begin to know what I wanted in my
kitchen? There were never any phone calls let alone dr

Stay away from Kimberly Reyes Interior Design or she may do
this very same thing to you.
I called her to schedule a meeting at my house to negotiate
a kitchen remodel. She arrived, I explained the situation, she agreed to wait
until my bathroom remodel was complete.On May 25th, 2012, I paid her  $1650.00 by writing her a check  (a retainer fee) to reserve her services. She promptly cashed it on May 30th, 2012. I never saw her again.
Due to circumstances beyond my control, the construction
company, with which I had regrettably contracted, took many months to finish
the job.  All the while, I had kept in
touch with Ms. Reyes through emails, keeping her abreast of the situation
because I had every intention of honoring our contract. She seemed fine with
it, assuring me that she would be ready to go whenever the time was right, as
we had never established an official time line of any kind. Sure enough, the
time finally arrived when I was free of the bathroom remodel and I could now
concentrate on the kitchen remodel. I emailed her (3xs) in March of 2013 to move
forward with the kitchen project, at her convenience since so much time had
passed, but she did not respond.
  On April 24, 2013, assuming that she had grown weary of
waiting and the fact that I had heard nothing from her all this time, I emailed
her a suggestion:,
?If you have tired of the idea of working with me, deduct
your initial consultation fee and please refund me the rest of my money.
Thank you?
Suddenly she had plenty to say:
On April 24, 2013 she promptly responded:
?I have not been working my business as I have been spending
time with
my girlfriend that is going through breast cancer. My
daughter has now
come up with a health issue that needs attending. Your
project was to
be tackled during a certain timeline and I made myself
available to
you. My business and schedule are planned in block for
projects.
To date - I have spent well over the number of hours agreed
upon
taking care of the contractors, all of the correspondence
and trying
to connect with your sister. You actually owe me money at
this point.
As I have told you verbally... All of the correspondence by
email and
phone adds up. I have it all logged and have still been
willing to do
things for you.
I bent over backwards to be accommodating and you would not
have
pursued and won the issue with the contractor without my
support and
guidance. I do not deserve this message or the negative
correspondence. This time period was not allocated for you
or your
project. This time was set aside for my friend. When we
spoke on the
phone I told you that I would not be available during this
time
period. You said, that you understood.
You may cancel the contract at any point. That is my right
as well.
However, you must know that you have actually used your
hours a long
time ago. The contract also states that the deposit is
non-refundable.
I have been kind and helpful. I am sorry that you are
unhappy that I
did not jump when you demanded. I was very clear about my
availability.
I wish you the best,
Kimberly Reyes?
 How could she have spent the remainder of the monies on my
project when we have not even discussed it? There is no proof of her allegations as
she never communicated with me about anything, much less her personal business.
All this time, I had been the one emailing and phoning her (left message) not the other way
around. Had I not, I never would have heard from her.
 On April 28th, 2013, I responded:
Kimberly,
At this time, we have little knowledge of what it is our
$1650 bought. Provide us our itemized, monthly billing statements detailing
expenses concerning our kitchen remodel. Thank you      
 Instead, on April 28, 2013- she continued to rant
 ?I would be happy to.
I will also let you know that I will be billing you for any additional time
spent on correspondence or anything else. I have been very understanding and
kind. I was extremely helpful and open with you.
I don't appreciate the last hostile correspondences. I have
been doing this for two weeks short of a year and was still willing to give you
more. I was VERY clear that I would not be available during this time period.
However, you are insisting on having this resolved immediately.
All of this was thoroughly explained to you. I realize that
it has been a year. So please take into consideration that my rates are $150
per hour. I bill on the quarter hour for all services: emails, phone calls,
shopping, travel time, dealing with any and all issues and home visits are
billed on 2 hour minimums....
 I made two visits to your home at 7 hours. That alone is
$950.00. Five hours of actual in your home time and 2 hours of travel time. I
only charged you for a half hour each way. I have been more than fair at every
stage.
 There were 55 emails to and from you. I emailed your sister,
upon your request 6 times. 61 X $37.50= $2,287.50
I made six phone calls to your contractors. Emailed them 8
times and helped you with correspondence both with your contractors and wording
with your attorney. I spoke to and was contacted by the State Contractor's
Board. $600.00
This is not counting the numerous phones calls to and from
you or to your sister. (These logs are in my office. I guarantee that the hours
are more than the emails.)
Initially I did product research and resource options in
your area. (These logs are in my office- I can tell you with vendor visits,
internet research and contacting merchants that there is way over 25 hours just
off of the top of my head) minimum $3,750.00
I am not in my office. But, I would be happy to break this
down in a more detailed way when I return. I will be charging you from now on.
As you can see from above... the project hours have far exceeded the entire
project scope. I am sorry that you do not realize or remember the time
invested, how helpful and encouraging I have been. However, we are far past the
scope of this initial contract. Funny thing is that even though I had done so
much, I was still willing to help you and your sister.
It has been a year. I know that you have been through a lot.
I am not going to take this personally. However, I do not deserve this.
Let me know if you would like to pay me to create something
more detailed. Our contract does state that it is a non-refundable deposit and
that either of us can end the contract if we choose to. It is at this point
that I would normally renegotiate with a client. I do not see how that is at
all possible. I am actually in the right to be able to collect for the rest of
the time that I have invested above and beyond the initial deposit. However, I
had not intention of doing that. I was just trying to help you because of your
situation.
I wish you the best and I wish you well. I do hope that you
find someone as protective of you as I was AND someone of quality that will not
take advantage of you like your previous contractor.
Kimberly Reyes?
 How could she even begin to know what I wanted in my
kitchen? There were never any drawings or floor plans from her nor did we