HelloTech - Tech Support To Your Door

I needed my TV mounted - the website says they start at $69, then they wanted another $69 because it is a 55" TV then they wanted another $69 because I need the TV mounted above the fireplace, then they make you buy some membership for $19.99 - beware this is a scam.

This was by far the worst experience I've ever had with a contractor and that's saying a lot as I've owned 3 homes over the years and have had countless jobs done over the years. They sent a contractor who clearly has zero idea about how to properly do a tv wall installation. I eventually had to ask him to leave my house after he spent 9 hours not being able to complete even one of the two installations. For TV #1, he spent 4 hours (FOUR hours!) mounting the tv on the wall, scuffing up my walls in the process (please see attached photos) and leaving the wires exposed on the surface of the wall (even though I requested an in wall installation). For TV #2, he spent 5 hours trying to mount the tv on the wall and was able to only secure one side of the mount to a wall stud, while leaving the other side secured just to sheet rock. I told him that I have very young kids at home and the tv needs to be mounted as securely as possible to studs and not just on one side. Needless to say I asked him to remove the mount from my wall and leave as he clearly had no idea how to do the job correctly. In the end he left external pvc pipe glued to my wall (even though I asked for an in wall installation) along with holes on my wall which were not properly repaired or covered. When I placed a complaint to Hello Tech, they assured me that their customer care team would get back to me within 24hrs. 3 days later (and two follow-up calls) I have yet to talk to anyone from their customer care team. The last customer care representative told me that a record of all my calls (all three) were notated in their customer care call log system, but they had no idea when someone from their team would contact me. This a terribly run outfit. Save your money and all the headaches. Don't hire these guys. --Roger

Initially, we found that I had ordered the wrong mount so I needed to return and exchange with Amazon. Once we had the right mount, things went smoothly.