Description of Work: I bought a Big Deal from them for $200 worth of plumbing services.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Cabrillo Plumbing
Thanks for writing a review for us! We appreciate your business and look forward to serving you again in the future.
George C.
01/2014
3.0
plumbing
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
Response from Cabrillo Plumbing
We don't have any record of going to the property listed but it's possible you've moved or had us out to a different location. First off, thank you for taking the time to write a review on Angie's List, we always welcome feedback. Hearing where we need to improve helps us do just that and provide the quality service that we're known for. Unfortunately, without having any details of your particular job, it's impossible for us to know why you weren't completely satisfied. Our phones are staffed 24/7 if you'd ever like to discuss what happened, 800-908-3888.
kimia Z.
12/2013
5.0
plumbing
+ -1 more
Went well
Description of Work: leaky faucets, replaced sink
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Cabrillo Plumbing
Thank you for your ratings. We appreciate you taking the time to submit them.
Ann B.
11/2013
5.0
plumbing
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,900
Response from Cabrillo Plumbing
We truly appreciate the "Straight A's". We're glad everything turned out so well!
Yele S.
11/2013
5.0
plumbing
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Response from Cabrillo Plumbing
Thank you for taking the time to write a review for Angie's List. We appreciate your business.
HELEN C.
10/2013
5.0
plumbing
+ -1 more
unknown
Description of Work: The technician was a little late, but the office called to let me know and explain. He was very knowledgeable and very professional. Checked and repaired leaks in 4 different sinks in the house. Office manager called afterwards to find out how it went. One sink started leaking again and they came back right away to look into it--turns out it was a new problem, but they fixed it anyway, no extra charge. I really liked their professionalism, attention to good customer service, and their willingness to explain everything. It was nice of them to not charge for the second time, even though it wasn't their fault (my contractor put the faucet flange in upside down). It ended up being a bit more than I anticipated, but I definitely recommend them and would use them again.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Cabrillo Plumbing
Thank you for taking the time to write a review {member name removed}. It sounds like things went well during our visits and that ultimately, you were satisfied which is always our main goal. We hope you'll call us for all your plumbing and heating needs.
Richard D.
10/2013
5.0
plumbing
+ -1 more
unknown
Description of Work: replaced toilet, repaired sink fixture
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Cabrillo Plumbing
Thank you for your ratings. We appreciate you taking the time to submit them.
Cedric C.
09/2013
5.0
plumbing
+ -1 more
No leak, works great.
Description of Work: Not included Angie's list discount. Install new hose bib.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$263.2
Response from Cabrillo Plumbing
We truly appreciate the review and high marks you gave us. We're glad everything turned out so well!
OLIVER F.
08/2013
5.0
plumbing
+ -1 more
Went well
Description of Work: Cleaned out waste line
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Response from Cabrillo Plumbing
Thank you for taking the time to post these great ratings!
Mark P.
07/2013
1.0
plumbing
+ -1 more
unknown
Description of Work: I need to ask for a refund of a coupon I bought from Angie's List earlier this week for Cabrillo Plumbing "Last Chance $99 for $200 Worth of Plumbing Services". I purchased two of these coupons, which the website allowed me to do, but it did not mention anywhere on the site that I could not use these for two properties. Cabrillo just sent their plumber over and the estimates he gave for work were OUTRAGEOUS. $1400 to move a spigot ten feet under the deck. He spend over an hour just writing paperwork and taking up my time. When I asked him what he could do for $200 (the value of this coupon), he said he could snake a toilet, but a sink would be $275(!!!!!). He confessed that Cabrillo was expensive and went on and on about all the insurance they need and the vans they have and all of their other overhead, and about his engineering degree, taking up more and more of my time. These coupons with Cabrillo are WORTHLESS, and I WILL NEVER DO BUSINESS WITH THIS COMPANY. Please refund the full amount that I made the mistake of paying for this "deal". Thank you. Mark Poirier, 415-577-3386
Rating Category
Rating out of 5
Response from Cabrillo Plumbing
(removed member name), we’re sorry you felt our service didn’t meet your expectations. We feel we went out of our way to accommodate you and were more than happy to honor your refund request through Angieslist (you should have received it by now). Since we ultimately agreed to let you use both coupons for one job, even though the Terms of the deal clearly stated otherwise, we’re assuming that really wasn’t an issue. It would seem your primary complaints are the price we quoted and the time our technician spent at your home. Without knowing the details of your particular job quote, it’s impossible to try to justify our price, but the truth is, we shouldn’t have to. Our price is what it is, but we ALWAYS quote it in advance so our customers know exactly what their cost will be – regardless of how much time it takes us. That way there are no surprises, and our customers can make an informed decision about their home repairs – just like you did. Quoting our price in advance takes the pressure off our customers, and puts it on us. We wouldn’t have it any other way. If our price seems high, it’s not because it’s artificially inflated to take advantage of our customers. It’s because that’s what it costs us to do the job professionally, to provide a full warranty, to cover our expenses and to make a fair profit. If we make a mistake in the bid, or the job takes longer than we expected, that fair profit is the part that goes away, not the professionalism or any other part of our service. As for how long it took our technician to diagnose and document the work he was recommending on not one house, but two (you asked us to look at the house next door which was being renovated), we can only say that our field personnel are trained to be very thorough. We want to make sure we do the right job, we do a great job, and we document what we’ve done for your benefit and ours. We may not be the right company for everyone, but we’ll always go out of our way to make sure our clients are satisfied, one way or another. Hopefully the refund of your entire purchase is satisfactory to you. Please let us know if there's anything else we can do.
Melanie C.
07/2013
5.0
plumbing
+ -1 more
no complaints
Description of Work: roto-rooting of sewer line
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Cabrillo Plumbing
We're glad you liked our service. Thank you for the great ratings and taking the time to respond.
Victor K.
05/2013
5.0
plumbing
+ -1 more
a
Description of Work: Replaced a faucet
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$400
Response from Cabrillo Plumbing
We've spoken to this client and identified the issue that led to his overall rating for our company. It's been resolved to his satisfaction. Obviously the "A" grades he gave us for Quality, Punctuality and Professionalism were appreciated, and made his overall grade more confusing. Now we understand and everybody is happy.
mary S.
05/2013
4.0
plumbing
+ -1 more
good job
Description of Work: replaced pipe under house
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$3,600
Response from Cabrillo Plumbing
Thank you for your ratings. We appreciate you taking the time to submit them.
Judith M.
11/2012
2.0
plumbing
+ -1 more
Big waste of time
Description of Work: Took two hours for repair person to prepare estimate, most of it talking about how bad my plumbing was and how great he was. Ended up giving me an estimate for thousands of dollars to repair a leak. No thanks and adios
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
Response from Cabrillo Plumbing
When something like this happens we always want to know about it. We're glad you posted this review. We certainly don't want anyone feeling like we wasted their time. The tech who went to your job is one of the most well-liked among our clients so I'm surprised to read your comments. Of course he's very thorough (like all our techs) so sometimes it takes a little longer to make sure we don't miss anything - especially when we're working under a house like yours. It's hard to comment on the work he recommended since it was so long ago (June 2011). While we always try to offer options, we also want to make sure the job is done right. Sometimes that takes more than people expect (time and money). If there's anything we can do for you now to make you feel better about our service, please let us know.
Judith W.
11/2012
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Iinspection of two furnaces
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Cabrillo Plumbing
We really appreciate the great ratings! Thanks for taking the time to submit them.
David R.
10/2012
5.0
plumbing
+ -1 more
Went well start to finish.
Description of Work: Cabrillo relocated gas and water piping for my gas stove and refrigerator. They also installed a new low consumption toilet that I purchased from them. Very high quality work by men who knew what they were doing.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
Response from Cabrillo Plumbing
Thanks for taking the time to write in. We really appreciate your feedback!
Jasmine C.
09/2012
4.0
plumbing
+ -1 more
only got the estimate.
Description of Work: estimate was too high.
Rating Category
Rating out of 5
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Response from Cabrillo Plumbing
Thank you for your review. While we strive to keep our prices competitive, the costs involved in providing the type of service we do means we won't often be the cheapest company in town. We can't apologize for our prices but we know most of our customers prefer the quality and professionalism of Cabrillo over our low-priced competitors. We're definitely curious about the B ratings for everything else. If there were any other issues with our office or technician, please let us know. A "B" grade makes us feel like we've failed in some way!
Jaime L.
08/2012
5.0
water heater repair
+ -1 more
unknown
Description of Work: Overall good but they changed appointments to another day and then came late on the day scheduled. I would still consider them for the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
Response from Cabrillo Plumbing
We apologize for any inconvenience we may have caused. Our dispatchers are very good at getting someone to every appointment on time. We'll certainly look into this to see how we might improve. It sounds like it worked out well in the end. Thanks for your review.
Randy W.
07/2012
5.0
plumbing
+ -1 more
Went smoothly. No problems.
Description of Work: Replaced garbage disposal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Cabrillo Plumbing
Thank you for the straight A's!
David C.
07/2012
5.0
drain cleaning
+ -1 more
unknown
Description of Work: Their top guy (I'd presume, since he did such a great job) came out and did the video survey of our main drain line that ran from the rear of the house all the way to the clean-out at the street. I had been worried that a slow drain in the basement (for the washing machine) was backing up due to an obstruction in the main drain, and that curing that was going to be an expensive job. It turned out that the blockage was in a buried shared pipe leading from the tub and floor drain to the main drain and that was much easier to deal with. This was $99.00 well spent. Great job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Cabrillo Plumbing
Thank you for the wonderful ratings. We're thrilled that you were pleased. We feel your experience is typical of our service and not due solely to the technician who came to your home - though we agree he's great. Try us again and you'll be equally as impressed by any of our other technicians!
Phillip H.
08/2011
5.0
drain cleaning, plumbing
+ 0 more
See above statement!
Description of Work: I have to say how very impressed and pleased by the services rendered by the Technician from Cabrillo Plumbing Heat and Air. They were punctual and provided the required services which was to clear and check main sewer line. He did not rush and I asked several questions that he was more than happy to answer. "I'm talking about customer service at it's best!" I cannot say enough. Thanks guy's and thanks to Angie's List. I rate these guys AAA all the way. Thanks again, Phil Hall, Sr, BA, RCP, RT
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Cabrillo Plumbing
Thanks so much for your great review. We try hard to provide the same type of service to all our clients. We look forward to working for you again in the future.
Joann C.
06/2011
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
They were very complete.
Description of Work: Cabrillo offered a complete whole house plumbing inspection, and it was complete. and they gave me an estimate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Cabrillo Plumbing
Thank you for your ratings and your kind comments!
NANCY S.
04/2011
2.0
heating & air conditioning/hvac, plumbing, water heater repair
+ 1 more
Not good
Description of Work: I used the coupon on Angie's list for an inspection from this company. After having them come to the house I realized that this was the kind of inspection that companies usually do for free to give an estimate of the work needed. Why should I spend $100 to have a company tell me how much it would cost for them to fix everything?! Their estimate seemed high so I asked another company for a similar estimate, which they provided for FREE. Their cost was considerablely cheaper AND they did an excellent job!
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0
Response from Cabrillo Plumbing
Dear member, I'm sorry you didn't find our service valuable. We are contacting you offline to address your concerns. As always we'll do anything in our power to ensure the satisfaction of our clients. As for your experience, it seems there was some confusion about what you were purchasing. The Whole-House Inspection is a very thorough evaluation of your entire plumbing system that goes beyond a simple price quote. We feel our fee is justified but if you don’t, we’ll make it right. I can't apologize for our pricing because we never try to compete with the low-priced providers on price alone. Doing so would mean we’d have to lower our standards. That would be an unacceptable compromise for us. I am however very concerned about the ratings you gave us for Quality, Punctuality and Professionalism. Those are 3 things we are committed to, and if we failed to deliver in those areas, I do apologize. I hope you will elaborate on where we may have stumbled so I can address those issues. We'll be in touch soon.
TANYA F.
10/2006
5.0
plumbing
+ -1 more
unknown
Description of Work: We had to have pipes moved for roofing and a big leak in the main stack fixed. The guys showed up when they said, were very thorough and polite. They took time and care to explain all the charges and to show us the problems. Daniel, especially, was super responsible and nice.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Heating and Air Conditioning,
Drain Cleaning,
Appliance Repair,
Natural Gas Lines,
Sewer Cleaning,
Home inspection,
Air Duct Cleaning,
Water Filtration and Softening
FAQ
Cabrillo Plumbing is currently rated 4.5 overall out of 5.
Sunday: 7:00 AM - 4:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 4:00 PM
Cabrillo Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Cabrillo Plumbing does not offer free project estimates.
No, Cabrillo Plumbing does not offer eco-friendly accreditations.
No, Cabrillo Plumbing does not offer a senior discount.
Yes, Cabrillo Plumbing offers emergency services.
No, Cabrillo Plumbing does not offer warranties.
Cabrillo Plumbing offers the following services: Installations & repairs of plumbing, pipe, drain line stoppages, gas line, sink, water heater, toilet, furnace, a/c & duct work.