The Pool Guys Remodeling & Repair

Repair man very Honest and fair price This is our new pool service excellent service

Tim came out to scope the project for the estimate, and he took the time to walk through the job details with me and take the measurements necessary for the estimate. Once we agreed on a price April took over communications, and there wasn’t a day or time they weren’t working as planned. This project was something our family had planned for some time, and I honestly can’t say enough good things about this company. We love our newly plastered pool, and this company was the best contractors we’ve worked with on any type of job!

All was done in one day. That was after part were received. A pleasure to work with.

From the first meeting, The Pool Guys really felt like a different company, beng truly focused on serving the customer. They did not have the lowest quote but I really felt they would take care of us and I was not mistaken. April was not only there with us every step of the way, but went out of her way repetedly to help us out, from selecting the right tile to dealing with unforeseen issues. The crew was great as well and were always respecful and easy to wo with. Recommending ThePool Guys is an understatement, I urge anybody getting their pool redone to use them.

Amazing!!! We interviewed several contractors for our pool remodel project and none of them left us with a good impression. Tim and April were the exact opposite. Full of great knowledge and suggestions, communicated well, always on time, and were extremely detailed about their work. We are thrilled with the results! After 20 years of doing home remodel projects I can honestly say this is the best experience we've ever had with a contractor. This is as good as it gets!!!

Perfect! Better than expected. They were very professional. I wish all contractors were like them.

April Mullins, owner of The Pool Guys, made a careful inspection of the job and gave me a written bid. She explained that there might be more cracks discovered when the spa was drained. There were more cracks, but the increased cost quoted was reasonable. The job was done well, and Ms. Mullins was attentive to her workers and inspected each step of the process to assure me all was done correctly. This is a company of professionals who do excellent work at reasonable prices. Highly recommend.

Can't seem to get anyone to schedule a visit. I sent an email on 8/29 and got a call 2 eays later informing me that they were busy, but would call me back when they were ready. The lady even said it was OK if I decided not to wait for them. 2 weeks later and still no return call to set up appointment, so I reached out to company...again. They called a day later to offer me a Saturday mid-afternoon visit. I asked if we could do a different day the following week, because my son had a game that day. They said they did not make appointments that far out. Really? No appointments more than 6 days into the future??

Tim and April own and operate one of the best pool companies that we have ever had the pleasure of working with. When we decided to remodel our pool, we did extensive research to ensure that we selected the very best company. The Pool Guys consistently got all 5 ratings on both Yelp and Angie’s List and we decided to award them the project. This decision proved to be the one of the best we have ever made! From the outset both Tim and April were extremely knowledgeable, patient, creative and supportive. We had several questions and made several adjustments throughout the remodel and they never made us feel like any of these changes were an imposition. They continually said “we want you to be happy” and worked tirelessly to ensure that we were satisfied. Each day, April and/or Tim would show up at our home to inspect the progress of our job and they sent numerous emails with pictures to keep us informed. Our emails with questions and or proposed changes were answered promptly by April and the entire team was incredibly easy to work with. If you are considering a pool remodel, there is no other choice but the Pool Guys. Absolutely the very best in the business!

Really great company with which to do business. They are very professional, responsive, helpful and punctual. They do what they say they will do and come out to your home when promised. Both April and Tim follow up on their commitments and April comes out to check on the job as it is progressing. No worries if there are any problems because they take care of it. For example, some of the mastic was uneven and they came back promptly to fix it. Also, the automatic pool filler was not working properly at first and they quickly sent Tim back out to reset it. Kudos to The Pool Guys!! You can't hire a better pool remodeling and repair service. It is very obvious that they take pride in their work and in their word. Highly recommend them and we would hire them again if needed.

April and Tim (owners of Pool Guys) are an amazing attentive, knowledgeable, professional and meticulous with detail. Each of them were almost daily out to our home to inspect the work done each day. The step tiles were crooked and they noticed it and had the tile guy come out the next day and start the steps over from scratch. Wow we were impressed and so would highly recommend the Pool Guys team for your next pool repair or reno. We will definitely use them again! Wow our pool looks incredible and most importantly we are more than pleased - we are highly satisfied with their work and their dedicated team! Thank you Tim and April Earsleys in Hacienda Heights

They were very competitively priced and I would definitely recommend them. They were timely, neat and quick. I would use them again.

Pool Guys were amazing from start to finish. April helped me make my selections and was willing to do whatever was needed to make sure I got exactly what I wanted. They were always available and answered all my questions. It's so nice when you can trust your contractor. The end product is beautiful and we couldn't be happier. Thank you, Pool Guys!!

Tim, April, and their crew provided us the best quality work. Tim or April visited us daily to confirm the work. April also updated progress and next plan with her e-mail daily. They are so responsible. We highly recommend The Pool Guys.

From start to finish, Tim and April were awesome. They were like clockwork with their schedule. April was out every day to make sure things were going smoothly. When tile was not fitting exactly as it should on the spa, she had her guys cut down the gunite a bit so it is perfect. Everything was finished on schedule and without a hitch. I would definitely recommend and hire them again. They are really good people.

Perfect job. After finding them on Angie's List, I interviewed and got an estimate. At no time, did I feel they were padding the bill. In fact, when I first contacted them they were booked up for 3 months and told me so up front. So I waited and they contacted me when they had time. The job was done professionally from start to finish by not only Pool Guys owners and employees, but their subcontractors. There were no delays. I was especially impressed by the plaster removal team because I had been told about the plaster dust getting everywhere. Well not so by these guys. Also, kudos to the tile guys. They took the time to individually layout the tile pieces on my circular spa wall and spout in order to assure a good result. Everyone was respectful of my property and cleaned up after every task. Mrs. Mullins was patient and helpful in selecting tiles, and kept us well informed as to the job schedule, issues, and suggestions. She also provide excellent advice not only about the job but also pool care. Mr. Mullins replaced our old pump, and tried for free to repair our spa heater. He provided excellent advice on pump use and setup. Overall, I was very happy with the job and would recommend Pool Guys to all.

No work performed but received a referral for timely response. That's customer service!

See above. Service not performed directly by the Pool Guys.

Tim and April took care of us throughout the whole project. From meeting with us at the very beginning to taking care of details like getting us rebates for our pool. Their staff was always professional and April kept us updated daily. We are very happy with the result and will recommend them to anyone.

It went beautifully. They called to tell us what was happening and what time they would be here to do each step, so you didn't just have people running through your yard and not expecting anyone. Everyone who came was pleasant and did their job working hard to do what they were here to do. April was the main contact person and was extremely efficient and personable. Tim was also here a lot and they both were very easy to work with. "Our" pool person was hired to come twice a day to brush down the pool and add chemicals according to a pre-made list from The Pool Guys. There was a very clear list as to what needed to be done. The pool person failed to do much of anything on the list. Due to this, he was fired and the pool was very rough because of it. We found out he only came 4 times to brush the pool in 2 weeks and only added Chlorine, no other chemicals. We needed to Acid Wash the pool because of this and The Pool Guys did it for cost because they felt bad that this man had failed to do his job. This was not a person hired by The Pool Guys. The pool was finished today and our new pool person said he agreed with us, the pool is beautiful and smooth now. The job they did was fantastic and this company is a company that cares. They care to do the best job that can be done and they do it.

This review is long-overdue since the work they provided for us was about 1.5 years ago – but, it’s worth mentioning because their excellent work has really stood the test of time. We had an in-ground spa tub removed from an atrium in the middle of our house! We were very nervous about how their crew could demo the area, fill in the remaining pit and tile the area without creating debris and damage to our home. However, it was done beautifully and without incident. The crew were outstanding and professional, and really did whatever it took to complete the job carefully and with high quality. April and Tim were really wonderful to work with as well. They completed the project on time and exactly as they quoted. They came to the job site every day to check on progress, answered questions promptly and were always on time. We were extremely pleased with the quality of the work, which still looks beautiful. We would highly recommend The Pool Guys.

The Pool Guys are great. They were very thorough in explaining all of our options and helped us pick out the best matching tile, grout, mastic, coping and components. When April or Tim said they would call or be here at a certain time they always were. Everything went as scheduled. Special Kudos to their hardworking and knowledgeable crew. The results show they truly take pride in their work. We had some questions after completion regarding the operation of the pump and a some missing grout and April and Tim responded immediately. The pool and spa look fantastic, the price was as quoted and the owners are a pleasure to deal with. It doesn't get any better than that. I highly recommend this company.

Tim and April were the nicest, easiest people to work with. They were very accommodating and followed through on all promised. Tim did an excellent job in breaking down all costs with nothing hidden. He also installed the pump, even giving me a mini class on how to use it. April was onsite each time their crew was at our house making sure things were going well. Their price was comparable with the other two estimates we got. I would definitely use them again and highly recommend.

From our first phone call I could tell the Pool Guys were one step above the rest! April was helpful and answers all my questions. She never made me feel rushed. When Tim came out for the estimate, he was on time, personable and professional. He offered suggestions, answered questions and again- he didn't make us feel rushed. The process went smooth and the job was finished on schedule. I can't say enough good things about The Pool Guys! I would recommend them to anyone. They are a first class company and will meet every one of your pool needs!

I would like to acknowledge Tim & April Mullins, owners of The Pool Guys Pool Repair and Remodeling. My pool was completely remodeled. They installed upgraded pool equipment and lighting. They provided excellent service and workmanship. The work was performed in a timely manner. They were extremely clean and professional. They have an excellent work crew. Tim and/or April Mullins were on site to monitor and manage the work and meet with inspectors. I highly recommend the Pool Guys Pool Remodeling and Repair with no reservations. It is a Great company.