Mr. Poolman

Terrible. I'm just going to list all issues we encountered: There are so many different employees, route managers, supervisors, etc. It wasn't hard for my mother to get the run around. People did not show up when they were supposed to. She gave out several keys to the side gate and then got calls because the gate was locked. I think someone jumped the fence by using one of the trashcans because one had a huge dent after she got a call about a locked gate. The "full service" was basically some guy showing up, dumping in chemicals, doing a quick sweep and leaving (She happened to be home when they showed up). Anything else needed to balance the pool chemistry besides a splash of chlorine or acid isn't included in the full service so they try to nickle and dime you immediately. The workmanship on the pool motor replacement seemed decent, but a little sloppy because extra pipe and trash was left near the pool equipment. Mr. Poolman claimed they cleaned our filter several times (cartridge type), but I think it was only cleaned once at the most. I pulled the fitlers after we fired them and they were really nasty - no way they were just cleaned. Overall just a bad experience. full service is not full. empty promises. I gave a "C" for the repair of the pool motor - otherwise an "F" for everything else. Some employees were hard workers, others were lazy. Pool was green the entire time from March until June. It finally cleared up when I spent my entire weekend cleaning it, shocking, using algaecide, phosphate remover, and clarifier. They also suggested draining the pool for a $1000 or something ridiculous. Recently I ended up doing this myself by renting a pump from Home Depot. That fixed a problem with the excessive calcium in the water. This company was very disappointing because I expected more from such the good reviews. I suggest learning how to take care of your pool yourself or at least look for different pool service company.

At first slow and some unresponsiveness. A reason was that someone handling my problem had left and there were some communication problems. Called back and got everything straightened out and their responsiveness has been great! Helped explain options for replacement and/or upgrade if a part, chemicals, etc.

Mr. Poolman's service is outstanding. I hired them for regular weekly pool cleaning. the first couple of visits they went above and beyond to help me clean up the pool, it was in horrible shape, and now maintain it immaculately.

we decided to hire another pool service an dare very happy. his price is half of Mr. Poolman

I did not end up going with him. His prices were fair but I decided to go for a used pool pump and filter from someone else which was cheaper. If I wanted a new one, I would have gone through him.

Our experience with them has been great. I think their pricing is fair. They are consistent as far as showing up every week, and they are doing an excellent job. The pool looks great.

The overall experience was good. I called Mr Poolman and they gave me a quote over the phone. I liked the price and went with the company.. Don't regret it at all!

Rigo does a great job. never missed and the repair department(Tim) is also great to deal with.