WESTERN WINDOW REPLACEMENT

Russ gave me a professional and very detailed estimate and offered good suggestions and ways to save money. Ken and Jacob handled the installation and they were friendly, extremely detailed and courteous. The job ended up taking a few days longer than anticipated, but they were open and communicated with me daily about what was being worked on. They cleaned up every day and the work they did finishing the interior window openings was terrific. I am so pleased with my windows.

Initial order 5/22/07; installation complete 10/31/07. Windows and doors first installed on 31 July. Some had been mis-ordered with grids. Some of these were installed, but grids were too small and grids did not match a fixed window grid, so plain windows were ordered from the manufacturer. Came about seven weeks later, and manufacturer had to reinstall those that had been previously installed. Two of seven windows didn't show up, and fixed window had been mis-measured. All the right windows were finally installed by 10/31. All installers, both Western Window and Milgard representatives were friendly and, for the most part, competent. Obviously, there were some problems with the Western Window salesman getting the original order right and with him and Milgard getting the re-replacement windows ordered and measured correctly. The Western Window installers also managed to stain our living room carpet (didn't use enough drop cloths), financial accommodation made by Western Window.

THEY WERE SUPPOSED TO BE DONE BY CHRISTMAS, BUT THE JOB WAS COMPLETED IN MAY. THEY ALSO DIDN'T SHAVE A DOOR THAT SITS ON THE CARPET.

THEY CAME RECOMMENDED TO US FROM A FRIEND. THEY WERE VERY COMPETITIVE, VERY THOROUGH AND MADE US FEEL AT EASE HIRING THEM. THEY ALSO FACILITATED ANY REBATES THAT WE QUALIFIED FOR.