Top Line Roofing Inc

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I'm helping my elderly mother-in-law with some home repairs. One of the problems we are having is a crack where the chimney is separating from the house. The flashing needs to be replaced, and I thought that this needed to be repaired by a roofing company. I called on Monday and spoke to Monica on the phone. She was very friendly and asked a few questions, then scheduled an appointment for an estimate for the next day. A few minutes later, she called me and apologized, asking if we could make the appointment for earlier in the day, which wasn't at all a problem. Wayne came out right on time. He asked if the tile roof was heavy tile or lightweight tile. My mother-in-law didn't really know but told him that the tile was heavy, so I took him around the side of the house where some extra roofing tiles were stored. He picked one up and told us that they are lightweight tiles, and explained why that's important. He said that lightweight tiles are more fragile and we would want to be sure that anyone on the roof was very careful not to break them. We then walked around the back of the house. When he saw the chimney, he recognized right away that we needed a different service than he provided. Even though he knew he wouldn't be doing any work for us, Wayne spent about 20 minutes explaining what he thought was happening with the chimney, and especially explaining it to my sweet mother-in-law in a way that she understood, which I really appreciated. He reminded us again that the tiles on the roof are fragile, and suggested we inform any contractors coming to do work on the house so that they take extra precautions if they need to go up on the roof. If we find that we need any kind of roofing repair in the future, we will definitely be calling Wayne at Top Line!

We have a flat roof that was installed about 7 years ago and was looking for an inspection just to make sure everything was in good condition before the rains start. Called 1 roofing company and they were too busy, couldn't get out to the house before mid-December. They recommended Top-Line which was nice of them to refer another company. Went to their web-site and sent in a form and explained what I wanted with no response. Called 3 days later, left a message with no response. Called one more time and talked to their receptionist and was told the 1st week of December was the best they could due. I agreed and the receptionist put me on hold for 10 minutes and just left me hanging. Hung up and contacted another company and they came out 3 days later with some recommendations to make sure we didn't have any leaks. Oh well, guess some companies have a lot of money and don't need mine.

It went extremely well! They did work for me about 10 years ago and I called them again without hesitation! They are very quick and very thorough. I have had zero problems after the work was done.

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Wayne Sorenson, owner is phenomenal and spent all the time we needed to understand clearly what we wanted and needed to do. His crew did a great job, even coming back out punctually when paint came off one roof vent. They installed a new skylight which looks great. Annette in the office mgr was very knowledgeable about skylights and treated wood for replacing the dry rotted areas. I highly recommend them and will use if needed in the future.

Contracted with Top Line Roofing to do a number of repairs on our roof. We had used them previously to replace flashing around a chimney and they had done good work. Wayne responded promptly to our call - he was the only contractor to come with a ladder and go up and take a look at the roof - and we scheduled the work in a timely manner. The workers were always on time, were very efficient and, apart from having to come back to remove some debris on the roof, did an excellent job. We are currently having some repairs and painting carried out around the house and the workers have commented on the quality of work around the tiles and flashing. We would definitely recommend this company.

The company is slow in responding and is usually booked for months. I had to wait anywhere from a week to a month to get the roof repaired. I think they do a good job and they do provide a warranty. Price wise they are not inexpensive but are competitive!

I contacted this company (Top Line Roofing) regarding a re-roofing quote; based on a recommendation from my realtor's website. However, their bid was by far the highest of my four bids. I ended up deciding to go with Sequoia Roofing, which provided the same GAF roofing materials (easy to compare apples to apples) as Top Line Roofing for around $2,000 less!!! Sequoia Roofing performed a superb job on my re-roofing in a timely fashion, so I do not understand the $2,000 extra of the Top Line Roofing bid. Lastly, Top Line Roofing spent to much time trying to sell me on why to choose Top Line Roofing. I always am iffy of those that over sell versus giving me the quote and moving on.

Top Line Roofing Is the company that I used to have broken tiles replaced. They also replaced the flashing on the roof, I was very pleased with their work. They were very kind, we were under a certain time constraint and they were there when they said they would be and finished the job under the time that they promised. They kept the yard cleaned all the while they were there, they were very professional, if I needed to I would use them again. I would highly recommend them.

I had gotten several bids from different companies. Topline's price was higher, but Wayne took the time to go over all of the bids in detail and compare exactly what would be done under each bid and for what price. When I was finally able to truly compare apples to apples, Topline was the same or a little less for what I was getting. Wayne could not have been more helpful or professional. From beginning to end they did a great job.

well

We were referred to Top Line Roofing by our realtor some time ago for a different job, but never used the company. When we discovered a water stain in the ceiling in one of our rooms, however, we figured it was time to pull the trigger. I contacted Top Line and spoke to the owner, Wayne Sorenson. He was very professional and polite. He was able to come out to our house within a couple of days, (not a problem as there was no forecasted rain), and assess the issue quickly. When we received the estimate, it at first seemed high, but was eventually treated as a reasonable cost for this type of job after we did a sanity check with other friends and family who had similar roofing jobs completed. We scheduled the work with Top Line's office manager within a couple of days, and a crew showed up in a week (timing of the work was upon our request). The actual execution of the work was good, but hit some snags upon the way. I climbed up to the roof with the foreman to gauge the condition of the roof before the job, and did notice the problems Wayne mentioned in his writeup, but, admittedly, the foreman could not articulate exactly what his team would accomplish with the faulty chimney flashing and broken tiles (replacement and cementing, respectively). There were obviously some language issues. From what I could discern, he did mention that there was another type of flashing "better" than the one they were going to install, and I told him to repair the tiles, and hold off on the flashing before I had a chance to speak with Wayne about this. I called the office but could not reach Wayne to learn more. Notwithstanding, near the end of the day, the foreman arrived at my door and told me the job was complete, a little surprising given my instructions to hold off until Wayne called me back. To this day, however, we've had a few rains here in San Diego, and I have yet to see additional leaks or exacerbation of the previous leak mentioned before. They must have done a good job nonetheless. The only other issue we had was the task cleanup. Debris fell off the roof during the job and it looks like was merely swept from the concrete path into our lawn by the crew at the end of the day, as our dog actually grabbed some of it in his teeth and started chewing on it. Not humorous at all. Some more debris ran off the roof during a rainstorm shortly after the job, which we cleaned up as quickly as we could with a dustpan and broom. We would have liked to have had more care with the cleanup as we did with accuracy of the work itself. It's a shame this sort of behavior, i.e. do the job then leave the cleanliness/reordering to the homeowner, seems endemic for contractors, so we've recently taken the tack to withhold payment until the post-job cleaning is complete. Overall, I would recommend Top Line Roofing to get a roofing job performed. Wayne, the owner, was, and is, the best part of working with the company. Their warranty is good, and their repair work solid. For the next person that hires them, I would simply make it abundantly clear what you expect out of the work crew's behavior and performance, e.g. maintain a clean workspace, and set an example of what is considered proper effort for the money you'll pay for a roofing job.

He came out quickly to provide an estimate. Once we were ready to sign the contract they were there on the day promised and had the job done in half a day. He came back out to inspect the job with me a couple days later. Very professional and knowledgeable.

I had a lot of problems with my roof because the whole development had a lawsuit against the developer. In some places there was not any tar paper in the beginning under the roof, so he reinstalled the tar paper for my roof. It is very hard to find someone to just do repairs on a roof. He does a great job at it.

I WAS PLEASED WITH THE RESPONSE FROM EVERY REPRESENTATIVE OF THE COMPANY. THE ROOF TECHNICIAN WAS KNOWLEDEGABLE AND FRIENDLY. THE REPAIRS HE MADE TO OUR ROOF WERE NOT COVERED UNDER THE WARRANTY, BUT HE DID THEM AT NO ADDITIONAL COST.