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The Key Crew

Locksmiths

About us

The Key Crew is a full service locksmith company serving the San Diego area since 1998. We provide mobile services as well as have a retail shop. We specialize in automotive locksmithing, transponder keys, fobs, smart keys and remotes.

Business highlights

27 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

We have both mobile service and a retail shop to help you. We perform home and vehicle lockouts and lock picks. Locks repaired and replaced (including auto ignitions). Keys made (including smart keys, transponders and chipped keys).

Services we don't offer

We do not work with safes.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

2.94 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
0%
3
0%
2
50%
1
25%


Rating CategoryRating out of 5
quality
2.9
value
3.5
professionalism
2.3
responsiveness
2.8
punctuality
4.3
Showing 1-4 of 4 reviews

Bri B.
03/2024
1.0
locksmith
  + -1 more
l used a quote from them in a small claims case as a reference for how much a rekey would cost. They voluntarily gave out information about me and the job to people without my permission. I would not trust this company and would not recommend them. This is dangerous and unethical behavior.
Description of Work: Lock opened, rekey and new keys issued.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Robet S.
09/2022
2.0
Generally a bad experience. I am from NY vacationing and years ago had a great experience with a Pacific Beach company (now out of business) so I was looking for a professional to do a similar job. I choose this company because they seemed like experts which they certainly were not. The first question they ask is if your car is there, and if not they say they can't help you. Funny I didn't see that disclaimer anywhere on their website. They should have known that for my car they could cut the key and I could program it myself when I got home. The prior company I used knew that and sent me home with a nice small box and instruction sheet. Not rocket science, although since they seem to have to rip paper in half to use their printer I guess that might be a heavy lift for them. When I told them car was in NY, and I could program the key myself (I played a YouTube video standing there), they proceeded to go into a huge disclaimer about how they couldn't guarantee the key would work, and when I told them to just cut the key they came back, handed me my originals and told me they weren't going to cut anything because they didn't like my attitude. Their Google link says quick and no hassle. needless to say this experience was anything but. I would recommend to ignore the glitter in their ads and go someplace else - with people who have experience.
Description of Work: Car key and fob duplication

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0

$40

Russell L.
12/2016
2.0
locksmith
  + -1 more
Well, I would like to say I had my "first" experience with The Key Crew today... however, first would imply there will be more... THERE WON'T. Friendly person at the counter. When I go to pay with Samsung Pay, it goes downhill from there. A man who I guess is the owner had to be called to figure out Tap & Pay vs. Samsung Pay. Trying to explain to him how it works, while he insisted it would not, got me nothing but a snippy "I KNOW HOW THE TECHNOLOGY WORKS, BUT THIS WON'T WORK." Well, of course, IT DID, so apparently he DIDN'T know how the "technology works." Point to be made to the owner, if a customer is trying to enlighten you to a new way to accept payment... don't have an attitude and worry about the "approval code" as if a 65 year old handicapped man is going to run out the door rip you off for the price of two keys. And by the way, the keys barely work.
Description of Work: Simply have two keys made

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0

$4.32

Amelia B.
11/2016
5.0
locksmith
  + -1 more
Great. Super quick and easy. No hassle. Very friendly.
Description of Work: I need emergency service at a local zoo. They came out quickly and it was super expensive. We have since used them 3. More times and referred them to other people as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    3501 Adams Ave Suite B, San Diego, CA 92116

    http://www.thekeycrew.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    LCO3665
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Locksmiths

    FAQ

    The Key Crew is currently rated 2.9 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    The Key Crew accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, The Key Crew offers free project estimates.
    No, The Key Crew does not offer eco-friendly accreditations.
    Yes, The Key Crew offers a 10% senior discount.
    Yes, The Key Crew offers emergency services.
    Yes, The Key Crew offers warranties.
    The Key Crew offers the following services: We have both mobile service and a retail shop to help you. We perform home and vehicle lockouts and lock picks. Locks repaired and replaced (including auto ignitions). Keys made (including smart keys, transponders and chipped keys).
    We do not work with safes.

    Contact information

    3501 Adams Ave Suite B, San Diego, CA 92116

    http://www.thekeycrew.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day