One of the worst telephone services I've had in a while. The rep's phone was broken so I could hardly hear him, and it took him at least 5 minutes of fumbling just to see when someone can come out. He seemed completely incompetent. I asked for a certain model and he said they have a new model number for that item. He insisted it was exactly the same product, but I wouldn't bet on it. The company has several similar products. I was looking specifically for one with the DC motor. I was shocked to get such poor service after reading their glowing website.
Description of Work: Called to get pricing and schedule information.
Rating Category
Rating out of 5
value
3.0
professionalism
1.0
NANCY M.
10/2004
5.0
garage doors
+ -1 more
RALPH WAS RIGHT ON TIME, VERY COURTEOUS AND TOLD ME EVERYTHING ABOUT THE OPENER AND WHAT WAS CAUSING THE PROBLEM. HE LET ME KNOW WHAT TO DO IF THE PROBLEM KEEPS HAPPENING.
Description of Work: GARAGE DOOR WOULD NOT STAY CLOSED, RALPH ADJUSTED SPRING & COUNTER BALANCE AND RESET THE SYSTEM.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
MARIE A.
09/2004
5.0
garage doors
+ -1 more
THEY WERE VERY PROFESSIONAL. THEY COMPLETELY TOOK THE OLD GARAGE DOOR APART AND REMOVED IT FROM THE PREMISES. THEY WERE PROMPT AND VERY CAREFUL. THEY DID A GREAT JOB.
Description of Work: REPLACED AN OLD GARAGE DOOR. THE NEW ONE IS INSULATED WITH WINDOWS. THEY HAD TO DO A SPECIAL FITTING BECAUSE OF EXISTING CUPBOARDS IN THE GARAGE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
MICHAEL M.
09/2004
5.0
garage doors
+ -1 more
VERY PROMPT. EXPERIENCED IN THEIR FIELD. INSTALLED WOOD THAT WE DIDN'T HAVE, WHICH WAS VERY NICE. GARAGE DOOR WORKS VERY WELL NEVER HAD A PROBLEM.
Description of Work: INSTALLED A FOAMCORE 16 X 7 LONG PANEL DOOR.
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Service Categories
Garage Doors,
Doors
FAQ
SAFE'N SECURE is currently rated 4.8 overall out of 5.
No, SAFE'N SECURE does not offer free project estimates.
No, SAFE'N SECURE does not offer eco-friendly accreditations.
No, SAFE'N SECURE does not offer a senior discount.
No, SAFE'N SECURE does not offer emergency services.