Rufino Serna

Mr. Serna was reliable; he picked up the chairs and delivered them in a timely manner. He was always pleasant, punctual and did good work. I would have preferred more cushioning in the seats, but was not specific enough with him. The cost/fee does not include the cost of the fabric. The overall experience with Mr. Serna was very good.

Rufino's workroom is not easy to find, with no sign out in front and in a backroom of a multi-story building, but that is the only negative. I brought him an easy job, as the chair seats only needed new fabric stapled over the existing covering. I could have done a and quot;slap-dash job myself with a staple gun, but Rufino returned them to me with an entirely hemmed, finished bottom. Another upholstery shop had given me an estimate of over $100 with a four week delay; Rufino returned them to me in less than 24 hours and they look fantastic. Highly recommended.

Unfortunately I would describe Rufino as less than professional and reliable. I called him last Saturday. He answered, but indicated that he was not in the office and couldn't help me. I agreed to call back on Monday. When I called back on Monday, he struck me as not professional - for example - he didn't say and quot;what can I do for you?and quot;. When I told him I was calling about a chair I wanted re-upholstered, he just said and quot;okand quot;. I wasn't sure what to say next... We made an appointment for Saturday at 9am to come to my house to measure the chair. On Saturday at 9am when I didn't hear from him, I called Rufino. He answered (loud music blaring in the background), and indicated that he remembered we had an appointment but had forgotten the time. I asked if he could meet me around 1pm that day, but he didn't seem to understand. He said he was busy until about 11 and that he would drop by when he was finished with what he was doing. I agreed. But about an hour later I decided I didn't want to spend my Saturday waiting around the house, so I called to cancel. Rufino didn't even offer to reschedule, nor did he apologize. Rufino seemed to be very sweet, but not completely professional. I'm happy everyone else seemed to pleased with him and am just sorry I had a different experience.

Rufino was great and easy to deal with. I showed up unannounced with 3 sofa cushions that had been disfigured by our dogs sitting on top of them. He recommended an alternative fill type to the original that would stand up better to the dogs, he quoted me a reasonable prince and said he would have the cushions ready the following morning. He called at the time he said he would be finished to let me know they were ready. They look like new, and so does the sofa. I'd use Rufino again for this purpose or to have furniture reupholstered.

Very well, pleasanr

Overall everything went well

Overall he did a quality job, at a reasonable price, in a reasonable time frame.

An antique store on Kettner referred me to Rufino. He went to this store to review my recently purchased sofa. I compared his estimate to a few other upholsterers and his was about $300 less. He was also more accurate than the others about how much fabric I needed to buy. He picked the sofa up and was easy to talk to about how I wanted it done. He finished the job in about 3 days and delivered to my home in Escondido. He charged me $25 for picking the sofa up and later delivering it. He has a good eye and aligned the fabric very nicely on the sofa.